DataStaff, Inc is in need of a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.
*This position is onsite. *Travel required
Job Description: Our client is seeking a Desktop Support Specialist to assist Client Services Operations in supporting the high number of Service Desk requests, hardware installations, and customer software support in Raleigh, NC
Responsibilities
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images new computers and loads appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configures them.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas
Creates and maintains all documentation of processes and procedures for all areas this position is responsible for.
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or use in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
7 Years - Installing and imaging new computers and loading appropriate software for customers.
7 Years - Installing local and network printers and other peripherals and configuring the same.
7 Years - Migrating data and user profiles.
7 Years - Documenting processes and procedures related to technical field support activities.
7 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Quality Improvement Process Specialist
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12710
DataStaff, Inc. is currently seeking a Quality Improvement Process Specialist for a contract opportunity with one of our direct clients in Raleigh, NC.
Our client works closely with beneficiaries, health care professionals, community leaders and advocacy groups; local, state, and federal entities; and other community partners vested in improving the health and safety of all North Carolinians by providing essential human services. They are one of the largest, most complex agencies in the state, with about 17,000 employees.
Our client is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. Our client manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual/developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, our client ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.
*This contract position requires you to report onsite in Raleigh 8 times per month.
Job Description: Develops, assesses, and improves assigned Quality Improvement (QI) processes. Translates applicable requirements and quality strategy priorities into practical workflow. Builds QI capability among health plans and internal staff. Delivers actionable strategic feedback to Quality Management leadership. Works independently, collaborates effectively, and promptly escalates material risks. Reports to the Senior Quality Manager for deliverables.
Job responsibilities:
Process ownership and alignment - Designs, documents, implements, measures, and refines assigned end-to-end processes; specifies ownership, controls, handoffs, approval points, and measurable links to NC Medicaid strategic quality goals.
Remediation and Quality Assurance (QA) - Identifies defects, delays, variation, or weak controls. Uses root-cause analysis and structured improvement methods to develop corrective recommendations and verify whether approved changes work.
Six Sigma and QI expertise. Serves as a process-improvement subject-matter expert. Applies DMAIC, process mapping, measurement, and other fit-for-purpose methods. Coaches without imposing an unnecessarily complex methodology.
Regulatory and policy support. Works with authorized subject-matter experts to translate applicable federal regulations, contracts, and approved policies into operational oversight controls. Identifies ambiguity or gaps for decision-making on state policy.
Standard Operating Procedures (SOPs) and Standard Operating Guidelines (SOGs). Drafts and maintains internal and external standard operating procedures SOPs and SOGs. Designs templates, process maps, and version-controlled job aids for state review and approval.
Training and stakeholder development. Delivers training and technical assistance to health plans and internal teams. Cultivates effective relationships with health plan staff and clinical experts as well as policy, analytics, operations, contractors, and leadership staff.
Leadership feedback and escalation. Provides concise, evidence-based briefings on progress, risks, root causes, options, and recommendations. Independently prioritizes work and escalates material issues through established channels.
Delivery-system awareness. Ability to interpret andtailor quality improvement work to Medicaid Managed Care and Medicaid Direct populations, entities, processes, and accountability structures.
Skills:
Previous leadership experience in quality improvement
Advanced analytical capabilities, including the ability to interpret complex data sets and make data-driven strategic decisions.
Excellent communication skills with the ability to engage internal and external stakeholders at various organizational levels
Proficient in Microsoft Office Suite, especially Excel, PowerPoint, and Word
Applied knowledge and experience with data analysis tools and software
Required Qualifications:
Master’s Degree in Public Health, Business Administration, Healthcare Administration, or a related field.
Minimum of 3-5 years of professional experience with Medicaid and/or Managed Care Organizations working in Quality Improvement
Proven project management skills with the ability to manage multiple deliverables and meet strict timelines
Preferred Qualifications:
CPHQ or PMP Certification
Six Sigma Green Belt certification
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Clinical Nurse Quality Manager
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12685
DataStaff, Inc is in need of a Clinical Nurse Quality Manager for a long-term contract opportunity for one of our direct clients in Raleigh, NC.
*This position is hybrid; 2x/week on site * Pay range $35.00/hr - $45.00/hr
The Nurse Quality Manager is responsible for the development, implementation, and monitoring of quality improvement initiatives aimed at enhancing healthcare outcomes for Medicaid beneficiaries. The Nurse Quality Manager will:
Coordinate with key stakeholder teams inside and outside of DHB for enhancement of QI activities
Identify opportunities for improvement based on analysis of data provided by Health Plans, the State, and other National Data sources
Provide feedback to leadership on initiatives, KPIs, or potential cross-collaborative opportunities to inform on strategic planning
Provide Clinical Quality Expertise on Policy Development of Quality Improvement Activities
Manage relationships with healthcare stakeholders, offering evidence-based recommendations, resources, and ongoing feedback
Work collaboratively as a Nurse Quality SME with other Business Units to enhance interoperability of Medicaid Quality activities
Support QPHE leadership in developing person-centered, wholistic, and community friendly Performance Improvement Policies
Communicate and Collaborate with Health Plans in enhancing member experience and outcomes
Keep abreast of healthcare quality improvement trends, regulations, and best practices, ensuring compliance with standards such as NCQA, HEDIS, and CMS guidelines.
Expected to lead 2-3 Quality Improvement activities per 12-month contract
Participate and support other projects for QPHE
Skills:
Able to clearly present to other SMEs and non-SMEs on Quality topics and education.
Previous leadership experience in clinical or quality management.
Advanced analytical capabilities, including the ability to interpret complex data sets and make data-driven strategic decisions.
Excellent communication skills and ability to engage stakeholders at all organizational levels.
Proficient in Microsoft Office Suite, especially Excel, PowerPoint, and Word. Familiarity with data analysis tools and software is a must.
Experience and Education:
2-3 years of Quality Improvement experience.
Previous experience with HEDIS Measures.
Minimum 5 years of Nursing Experience preferred. Degree-based recommendations below:
ADN RN: 5 years of experience
BSN: 3-5 years of experience
MSN: 2-3 years of experience
Advanced credit given for CPHQ or PMP or Six Sigma Yellow Belt certification.
Preferred experience with Managed Care, Medicaid, Medicare, or Accountable Care Organizations.
Preferred experience with understanding of Population Health interventions and outcomes.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
Call Center Representative
Location:Raleigh, NC
Type:Contract To Hire
Job#12682
DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.
This is a hybrid role with some onsite work required.
Responsibilities:
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.
Education:
High school diploma or G.E.D.
Required Qualifications:
1 or more years of call center experience required
Experience working with fax machines, computer software, and telephone technology
Must have reliable internet connection
Customer Satisfaction, Customer Service, Data Entry, Time Management, Communication, Problem solving, Attendance
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Provider Enrollment Specialist
Location:Raleigh, NC
Type:Contract
Job#12644
DataStaff Inc. is seeking a Provider Enrollment Specialist for a contract-to-hire opportunity with one of our direct clients in Raleigh, NC.
*This position is Hybrid (In office 1 time per week)
Job Summary: Drive better health outcomes for our clients as a Healthcare Claims Assistant II. Here, your work will impact many as you deliver healthcare expertise and services where they are needed most. Own this opportunity to advance not just research, but also your personal career growth. our client is currently seeking a Provider Enrollment Specialist II in Raleigh NC to join their team. In this role you will be a change agent by conducting operational audits and verifying that operational procedures are followed correctly for the Provider Enrollment Section. This section is responsible for enrolling providers for the NC Medicaid Programs. This involves ensuring that providers are licensed and accredited for the services enrolling to provide and do not have a criminal background. With our client, people are their differentiator. As a Healthcare Claims Assistant II, you will help ensure today is safe and tomorrow is smarter.
Responsibilities:
Process provider enrollment applications to ensure new and currently enrolled providers are within compliance within NC State regulations.
Validate the qualifications of licensed professionals, organizational members or organizations
Render a determination that an organization or entity meets the established qualifications, requirements and/or standards to provide a service or procedure as outlined in the State business rules/desk procedures.
Perform and assess the background check through Lexis Nexis, AAR and PPTD.
Perform source verification of licensure, certification, endorsements and accreditations through Lexis Nexis or State Licensure Board.
Deny providers that do not meet the requirements.
Meet performance quality standards on a daily basis.
Meet performance quantity standards on a daily basis.
Required Qualifications:
High School Diploma/GED
Requires 2 years administrative experience
Knowledge of NC Medicaid or Healthcare
Working knowledge of NCTracks
Working knowledge of provider enrollment requirements
Proficient with Microsoft suite
Strong verbal and written communication
Desired Qualifications:
Credentialing experience
Customer service experience
Experience working with fax machines, computer software, and telephone technology
Attention to detail
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Service Desk Specialist
Location:Raleigh, North Carolina
Type:Contract
Job#12411
DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.