DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Azure Databricks Engineer
Location:Raleigh, North Carolina
Type:Contract
Job#12140
DataStaff, Inc is seeking an Azure Databricks Engineer for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.
*This position is hybrid; 1 day per week will be on-site
Responsibilities:
Work with existing staff to plan and design ETL pipelines and product solutions using Azure Databricks.
Create resilient processes to ingest data from a variety of on-prem and cloud transactional databases and APIs.
Developing business requirements, facilitating change management documentation, and actively collaborating with stakeholders.
Work closely with a development technical lead and discuss all aspects of the design and planning with the development team.
Research and engineer repeatable and resilient ETL workflows using Databricks notebooks and Delta Live Tables for both batch and stream processing
Collaborate with business users to develop data products that align with business domain expectations
Work with DBAs to ingest data from cloud and on-prem transactional databases
Contribute to the development of the Data Architecture - Transportation:
By following practices for keeping sensitive data secure
By streamlining the development of data products for use by data analysts and data scientists
By developing and maintaining documentation for data engineering processes
By ensuring data quality through testing and validation
By sharing insights and experiences with stakeholders and engineers
Required Skills:
5 Years - Excellent interpersonal skills as well as written and communication skills.
2 Years - Able to write clean, easy-to-follow Databricks notebook code
2 Years - Deep knowledge of data engineering best practices, data warehouses, data lakes, and the Delta Lake architecture
2 Years - Good knowledge of Spark and Databricks SQL/PySpark
2 Years - Technical experience with Azure Databricks and cloud providers like AWS, Google Cloud, or Azure
2 Years - In-depth knowledge of OLTP and OLAP systems, Apache Spark, and streaming products like Azure Service Bus
2 Years - Good practical experience with Databricks Delta Live Tables
Desired Skills:
7 Years - Knowledge of object-oriented languages like C#, Java, or Python
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Provider Enrollment Specialist
Location:Raleigh, NC
Type:Contract
Job#12134
DataStaff Inc. is seeking a Provider Enrollment Specialist for a contract-to-hire opportunity with one of our direct clients in Raleigh, NC.
*This position is Hybrid (In office 1 time per week)
Job Summary: Drive better health outcomes for our clients as a Healthcare Claims Assistant II. Here, your work will impact many as you deliver healthcare expertise and services where they are needed most. Own this opportunity to advance not just research, but also your personal career growth. our client is currently seeking a Provider Enrollment Specialist II in Raleigh NC to join their team. In this role you will be a change agent by conducting operational audits and verifying that operational procedures are followed correctly for the Provider Enrollment Section. This section is responsible for enrolling providers for the NC Medicaid Programs. This involves ensuring that providers are licensed and accredited for the services enrolling to provide and do not have a criminal background. With our client, people are their differentiator. As a Healthcare Claims Assistant II, you will help ensure today is safe and tomorrow is smarter.
Responsibilities:
Process provider enrollment applications to ensure new and currently enrolled providers are within compliance within NC State regulations.
Validate the qualifications of licensed professionals, organizational members or organizations
Render a determination that an organization or entity meets the established qualifications, requirements and/or standards to provide a service or procedure as outlined in the State business rules/desk procedures.
Perform and assess the background check through Lexis Nexis, AAR and PPTD.
Perform source verification of licensure, certification, endorsements and accreditations through Lexis Nexis or State Licensure Board.
Deny providers that do not meet the requirements.
Meet performance quality standards on a daily basis.
Meet performance quantity standards on a daily basis.
Required Qualifications:
High School Diploma/GED
Requires 2 years administrative experience
Knowledge of NC Medicaid or Healthcare
Working knowledge of NCTracks
Working knowledge of provider enrollment requirements
Proficient with Microsoft suite
Strong verbal and written communication
Desired Qualifications:
Credentialing experience
Customer service experience
Experience working with fax machines, computer software, and telephone technology
Attention to detail
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Senior Business Analyst/Tester
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#11856
DataStaff is seeking a Senior Business Analyst/Tester for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.
*This position is hybrid
Job Description: This hybrid role combines business analysis with software quality assurance testing responsibilities. This senior BA / Tester role will work with the business and other stakeholders to support the business process analysis. This role will work with multiple internal and external stakeholders to capture requirements, business process workflows and develop other BA artifacts using tools and templates. This role will also perform QA and Testing work and ensure our applications run smooth
Responsibilities:
Develop a strong understanding of the functions, uses and requirements for the system
Gather, analyze, and document business requirements from stakeholders.
Identifying and documenting current and future state process workflows
Developing documents such as: Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, Wireframes
Additional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagrams
Preparing and maintaining project documentation and artifacts including analysis, reports and user documentation
Help business develop use cases
Translate business needs into functional specifications and user stories.
Collaborate with development teams to ensure requirements are understood and implemented correctly
Supporting required system go-live activities
Software Testing Duties:
Documenting gap analysis
Execute manual and automated test cases to validate software functionality, performance, and security.
Perform data migration testing to ensure accurate transfer of data between systems.
Conduct back-end testing, including validation of APIs, server-side logic, and integration points.
Write and execute database queries (SQL) to verify data integrity and consistency.
Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).
Collaborate with developers and product teams to resolve bugs and improve application quality.
Perform regression, integration, and user acceptance testing (UAT).
Create and maintain test plans, test scripts, and testing documentation.
Ensure compliance with QA standards and best practices.
Strong English comprehension and communication skills (spoken and written) for clear documentation and effective user support.
Ability to work autonomously and be a "self-starter"
Experience working in a fast-paced Agile Testing environment
Knowledge, Skills and Abilities:
Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
Strong writing and communication skills
Collaboration and relationship-building with their team members and clients
Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
Ability to prepare and present oral and written documents clearly and concisely
Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
Understanding of Software Development Lifecycle (SDLC) concepts and process
Knowledge of and experience with IT Service Management best practices and principles
Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
Public Health or other health systems experience is desired
Required Skills:
7 Years - Extensive knowledge of business system analysis techniques and testing methodologies
7 Years - Demonstrated experience in gathering business requirements and development of business rules and process flow.
7 Years - Proven experience with business process design, definition and/or re-design.
7 Years - Experience with Business Analysis methodologies and problem solving
7 Years - Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project
Excellent communication skills (both verbal and written)
3 Years - Proficiency in writing SQL queries and understanding relational databases
Demonstrable analytical skills and an attention to detail.
Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills.
5 Years - Knowledge Creating Context Diagram and Functional decomposition
3 Years - Experience with manual and automated testing, data migration testing, back-end testing, validation of APIs, server-side logic, integration points
Desired Skills:
Experience working for State government
3 Years - Healthcare related experience
3 Years - Experience with DPH public health lab system and programs
3 Years - Familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban
3 Years - Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).
3 Years - Experience with automated testing tools like UFT, Tosca, NeoLoad, Selenium.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.