DataStaff, Inc. is currently seeking an Epic Clin Doc Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is remote *Epic Clin Doc certification required
Job Description: The Clinical Documentation (Clin Doc) Analyst will build, maintain and improve Epic ClinDoc tools in 13 state-operated healthcare facilities. The goal is documentation workflows that are accurate, efficient and compliant with regulations. These workflows cover nursing, therapies (PT/OT/SLP/Rehab), behavioral health and long-term care. The contractor will also take part in an on-call rotation and give urgent after-hours support to keep patient care running and fix critical issues quickly.
Key Responsibilities
Provide application support and build for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflows.
Collaborate with clinical end users to gather requirements, document workflows, and implement changes.
Perform system testing, validation, and end-user support during Epic build, upgrades, and go-live.
Assist with Epic training and at-the-elbow support for clinical documentation users.
Troubleshoot issues reported through ServiceNow and provide timely resolutions or escalate appropriately.
Support regulatory and compliance requirements for documentation standards (CMS, Joint Commission, State policies).
Work closely with other Epic module teams (Orders, HIM, Identity, etc.) to ensure workflow integration.
Required Skills:
7 Years - Epic Clin Doc certification
7 Years - Epic implementation or operations support experience
7 Years - Strong understanding of clinical documentation practices in healthcare settings
7 Years - Ability to analyze workflow needs and translate them into Epic configuration.
7 Years - Previous experience as an Epic Clinical Documentation Analyst or Builder in a healthcare environment.
Desired Skills:
3 Years - Epic Behavioral Health (BH) and/or Long-Term Care (LTC) certification strongly preferred.
This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Database Administrator
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12935
DataStaff, Inc is seeking a Database Administrator for a long-term contract opportunity with one of our direct clients located in Raleigh, NC
* This role is hybrid
Job Description: Our client is seeking a Database Administrator (DBA) who will be responsible for installing, configuring, maintaining, and securing database systems. This role ensures high availability, performance, integrity, and security of data across production, test, and development environments. The Database Administrator will support database operations, optimization, security, backup, recovery, and collaboration with developers and stakeholders.
Responsibilities
Install, configure, upgrade, and maintain database servers and application tools.
Establish system storage requirements and modify database structures as needed.
Perform regular maintenance, debugging, patching, performance tuning, and reporting.
Monitor database performance, identify bottlenecks, and implement optimization strategies.
Tune SQL queries, indexing strategy, and database parameters to improve efficiency.
Set up cybersecurity measures and authentication controls, and enforce security policies.
Manage user permissions, privileges, and audit activities to protect sensitive data.
Ensure compliance with regulatory and organizational data governance requirements.
Design and implement backup and disaster recovery strategies.
Ensure availability and integrity of backed-up data and support recovery operations.
Support database design, schema creation, and testing activities.
Consult with developers and stakeholders to ensure optimal database usage.
Implement event triggers, stored procedures, and performance alerts.
Monitor transaction volumes, concurrency, response times, and other performance indicators.
Perform housekeeping tasks such as tuning, indexing, and data cleanup.
Knowledge, Skills and Experience:
Problem-solving and analytical thinking with attention to detail.
Knowledge of compliance-heavy environments (healthcare, finance, government).
Required Skills:
7 Years - Hands-on experience with database management systems (e.g., Oracle, SQL Server, MySQL, PostgreSQL).
7 Years - Strong knowledge of SQL, database architecture, backup/recovery, and security best practices.
7 Years - Experience with performance tuning, query optimization, and capacity planning.
7 Years - Knowledge of modern database technologies and strategies for migrating and modernizing database systems
5 Years - Familiarity with programming languages, APIs, and database design principles.
3 Years - Experience with cloud database technologies (Azure SQL, AWS RDS, Cloud SQL).
5 Years - Experience with Agile/Scrum Framework environments.
7 Years - Strong communication and collaboration skills to work with cross-functional teams, including developers, business analysts, and stakeholders.
Desired Skills:
2 Years - State Government experience
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Survey Team Lead
Location:Raleigh, North Carolina
Type:Contract
Job#12839
DataStaff, Inc. is currently seeking a Survey Team Lead for a contract opportunity with one of our direct clients in Raleigh, NC.
Job Description: The Survey Team Lead is responsible for overseeing all survey-related efforts within the North Carolina (NC) Division of Health Benefits (DHB) Quality, Population Health, and Evaluation (QPHE) Unit. The Survey Team Lead will: Work with the QPHE team and other stakeholders to:
Identify when surveys are needed to meet evaluation requirements
Identify opportunities with partners to enhance the collection of evaluative data through both new and existing surveys
Develop effective surveys
Analyze survey data to develop high-quality, public-facing and internal reports
This position will support survey-related efforts across all of QPHE’s portfolio. Where necessary, the Survey Team Lead will serve as a liaison to contractors (for example, the Sheps Center for Health Services Research at the University of North Carolina-Chapel Hill, whose contract includes an annual provider survey), other NC Department of Health and Human Services Divisions (for example, the Division of Mental Health, Developmental Disabilities and Substance Abuse Services), and external evaluators on issues related to survey design and development. This position is responsible for ensuring DHB has appropriate contracts and comprehensive scopes of work in current contracts to effectively carry out all survey activities. This position is responsible for procuring and overseeing enterprise survey platform technology. This position is responsible for overseeing, coaching/training, and delegating work to Survey Evaluator(s), Analyst(s), and Student Intern(s) on the Survey Team.
This position will administer the Division of Health Benefits’ Survey Platforms account, including:
Leading the development of complex, high-profile surveys
Ensuring that the survey platform can be accessed and used by authorized DHB staff
Ensuring staff receive sufficient technical assistance to develop web-based surveys that meet their teams’ needs, and
Working with analytic staff to ensure that analyses that meet stakeholders’ needs are developed with the resulting data.
Skills:
Extensive experience:
Designing valid survey instruments
Designing relevant and specific survey samples
Collecting survey data – experience with multiple modalities (e.g., online, telephone, mail) preferred
Analyzing survey data
Writing up and presenting survey findings
Identifying and engaging with relevant and diverse internal and external stakeholder groups for various components of the survey process
Highly proficient with REDCap, Qualtrics, and/or similar online survey platforms
Highly proficient with Microsoft Office tools (Excel, Word, PowerPoint)
Experience using data visualization tools such as Tableau or PowerBI
Experience with statistical software such as Stata, SAS, or R preferred
Experience with contracting and procurement processes preferred
Demonstrated skill in creating and maintaining collaborative working relationships with internal and external stakeholders
Demonstrated ability to communicate complex material clearly and concisely both verbally and in writing
Demonstrated ability to collaborate across teams to accomplish organizational goals
Minimum Education and Experience: Bachelor’s degree from an appropriately accredited institution in a discipline related to the area of assignment with three years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience. Master’s degree in an associated discipline is preferred but not required.
Manager’s Preferences:
Master’s degree in related discipline (e.g., public health, population health, statistics, public administration
Previous experience leading projects and teams
Familiarity with Medicaid and health care and associated rules, regulations, and standards
Knowledge and demonstrated experience in the calculation and analysis of population health delivery models, care delivery models, care management models, clinical program innovations, and system redesign
Expectations in the form of Goals and Tasks: Oversee the design, implementation, analysis, and reporting for:
Consumer-facing surveys that produce Patient Reported Outcome Measures (PROMs) such as (but not limited to) CAHPS Surveys, HCBS CAHPS Survey, National Core Indicator Surveys (Intellectual/Developmental Disability and Aging and Disabled)
Provider Surveys
Initiative-specific surveys such as (but not limited to) Tailored Care Management, Traumatic Brain Injury Waiver, Pregnancy and Birth Outcomes, Sickle Cell Disease Non-Emergency Medical Transportation
Network Adequacy Validation activities including a Secret-Shopper call-study
Provide subject matter support for: Annual Standard Plan Performance Comparison Tool, Annual Quality Report, Annual Access to Care Report, Annual Health Disparities Report, Access Monitoring Review Plan, and Quality Fact Sheet Series. Understand and stay up to date with CMS, NCQA, AHRQ, HEDIS, NASDDDS, and ADvancing States protocol, requirements, and guidelines for all survey activities.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Program Manager, Population Health (Advanced Medical Home Program)
Location:Raleigh, North Carolina
Type:Contract
Job#12838
DataStaff, Inc. is currently seeking a Program Manager (Population Health) for a contract opportunity with one of our direct clients in Raleigh, NC.
The Quality, Population Health, and Program Evaluation (QPHE) unit advances North Carolina’s vision of building an innovative, whole-person, well-coordinated system of care that addresses both medical and non-medical drivers of health and promotes health equity.
Position Description The primary focus of this position will be on the implementation and management of NC Medicaid’s Advanced Medical Home Program (AMH). DHHS developed the AMH program as the primary vehicle for delivering local care management as the state transitioned to NC Medicaid Managed Care. Through AMHs, North Carolina seeks to build on the Carolina ACCESS primary care infrastructure for Medicaid and NC Health Choice enrollees and further strengthen the role of primary care in care management, positive health outcomes and improved member experience. Health plans are required to delegate care management functions to certain AMHs and to establish value-based payment arrangements with AMHs for a defined set of quality measures. The AMH program is designed to support increased provider responsibility for overall population health, member experience, and total cost of care. More information on the AMH Program is available at https://medicaid.ncdhhs.gov/media/11809/download?attachment.
The Population Health AMH Program Manager is responsible for leading care management and care delivery services for designated populations within DHB Quality, Population Health, and Evaluations (QPHE) Unit.
Description of Work
Develop a deep understanding of the goals and requirements of the AMH program within the Standard Plans (SP).
Oversee policies and processes related to the AMH program, including strategic and technical elements.
Participate in design and implementation of updates to the programs’ requirements and business processes.
Work closely with the Senior AMH Program Manager to ensure program manuals, bulletins, website content, and other related publications are maintained.
Collaborate with internal and external stakeholders to ensure success of the AMH program.
Serve as a subject matter expert for any program evaluation design and implementation; make program recommendations based on data and evaluation results.
Lead management of AMH Help Center tickets, including researching issues, tracking progress, and providing responses or guidance.
Monitor utilization and outcomes of the AMH and other Population Health care management programs.
Support the development of dashboards and reports to monitor the programs.
Utilize data and evaluation results to track SP outcomes and make program recommendations.
Communicate results of work to multiple audiences and levels of management in a professional, meaningful, and understandable way.
Lead selected special projects that require cross-functional engagement with key internal and external stakeholders. Collaborate with Senior AMH Program Manager to ensure projects are meeting expected benchmarks, timeframes, and outcomes.
Serve on a variety of steering/oversight committees and workgroups.
Build effective professional relationships with stakeholders including providers, vendors, beneficiaries, advocates, and associations.
Effectively communicate the strategy and implementation steps for major process changes, policy deployments or new initiatives.
Establish, interpret, and coordinate policies in accordance with regulations and contractual agreements.
Build effective relationships with internal and external stakeholders, including but not limited to state agencies, PCCM entities, health plans, providers, beneficiaries, advocates and associations, to ensure open lines of communication.
Maintain assigned work streams, including active participation in meetings, facilitation of workgroups, development and delivery of presentations, timely follow-up to questions and concerns.
Keep Senior AMH Program Manager abreast of policy and process changes, program and staff needs, and other relevant information.
Support the QPHE leadership team in vendor relations and vendor oversight.
Competencies, Knowledge, Skills and Abilities Required
Knowledge and experience in primary care, population health models, care delivery models, care management models, and clinical program innovations
Broad knowledge of health care payer programs and policy, including Medicaid
Ability to clearly communicate and present information to a range of audiences in in-person and virtual formats
Ability to effectively manage day-to-day activities of complex projects
Ability to interpret data, data sets and other information and to identify and communicate trends and probable outcomes
Ability to work independently and as part of a team
Flexibility to adapt to shifting priorities and short-term deadlines
Strong interpersonal, organizational, and detail-oriented skills
Excellent critical thinking, problem-solving, and project management skills
Proficient in MS Office, including Word/Excel/PowerPoint
Minimum Education and Experience Required Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; or Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; or an equivalent combination of education and experience.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representative
Location:Raleigh, NC
Type:Contract To Hire
Job#12682
DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.
This is a hybrid role with some onsite work required.
Responsibilities:
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.
Education:
High school diploma or G.E.D.
Required Qualifications:
1 or more years of call center experience required
Experience working with fax machines, computer software, and telephone technology
Must have reliable internet connection
Customer Satisfaction, Customer Service, Data Entry, Time Management, Communication, Problem solving, Attendance
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Provider Enrollment Specialist
Location:Raleigh, NC
Type:Contract
Job#12644
DataStaff Inc. is seeking a Provider Enrollment Specialist for a contract-to-hire opportunity with one of our direct clients in Raleigh, NC.
*This position is Hybrid (In office 1 time per week)
Job Summary: We are needing a Provider Enrollment Specialist II in Raleigh NC to join the team. In this role you will be a change agent by conducting operational audits and verifying that operational procedures are followed correctly for the Provider Enrollment Section. This section is responsible for enrolling providers for the NC Medicaid Programs. This involves ensuring that providers are licensed and accredited for the services enrolling to provide and do not have a criminal background.
Responsibilities:
Process provider enrollment applications to ensure new and currently enrolled providers are within compliance within NC State regulations.
Validate the qualifications of licensed professionals, organizational members or organizations
Render a determination that an organization or entity meets the established qualifications, requirements and/or standards to provide a service or procedure as outlined in the State business rules/desk procedures.
Perform and assess the background check through Lexis Nexis, AAR and PPTD.
Perform source verification of licensure, certification, endorsements and accreditations through Lexis Nexis or State Licensure Board.
Deny providers that do not meet the requirements.
Meet performance quality standards on a daily basis.
Meet performance quantity standards on a daily basis.
Required Qualifications:
High School Diploma/GED
Requires 2 years administrative experience
Knowledge of NC Medicaid or Healthcare
Working knowledge of NCTracks
Working knowledge of provider enrollment requirements
Proficient with Microsoft suite
Strong verbal and written communication
Desired Qualifications:
Credentialing experience
Customer service experience
Experience working with fax machines, computer software, and telephone technology
Attention to detail
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Service Desk Specialist
Location:Raleigh, North Carolina
Type:Contract
Job#12411
DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.