DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.
This is a hybrid role with some onsite work required.
Responsibilities:
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.
Education:
High school diploma or G.E.D.
Required Qualifications:
1 or more years of call center experience required
Experience working with fax machines, computer software, and telephone technology
Must have reliable internet connection
Customer Satisfaction, Customer Service, Data Entry, Time Management, Communication, Problem solving, Attendance
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
ServiceNow Engagement Lead
Location:Columbus, Ohio
Type:Contract To Hire
Job#12046
DataStaff, Inc. is seeking a ServiceNow Engagement Lead for a long-term contract opportunity with one of our clients in Columbus, Ohio.
*This role is on-site
Job Description: You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector. This leadership role is responsible for guiding enterprise ServiceNow initiatives from strategy through execution, ensuring alignment between business priorities and technical delivery within a secure, compliance-driven environment.
Primary Responsibilities: Program Leadership: Direct full lifecycle delivery of ServiceNow initiatives, overseeing scope, timelines, financials, and governance across multiple concurrent workstreams. Executive Stakeholder Engagement: Serve as the primary liaison for senior stakeholders, facilitating governance meetings, providing status reporting, and aligning expectations. Regulatory & Compliance Oversight: Ensure all solutions and delivery practices meet required security standards and operate within a regulated framework. Delivery Methodology Execution: Drive Agile/Scrum practices, including sprint planning, backlog prioritization, and tracking of risks, issues, and dependencies. Team Coordination: Lead collaboration across analysts, developers, and architects to convert business needs into scalable technical solutions. Quality & Adoption: Oversee testing cycles and change management activities to ensure successful deployment and user adoption of platform capabilities.
Required Qualifications:
8+ years of experience in IT consulting or professional services, including 5+ years leading ServiceNow implementations
Deep understanding of ServiceNow platform capabilities across multiple modules
Bachelor’s degree in a related field
Must be a US Citizen or Green Card holder
Preferred Qualifications:
Experience supporting public sector or highly regulated environments
Familiarity with enterprise transformation initiatives
Certifications (Preferred):
ServiceNow CSA and/or CIS certifications
PMP, PRINCE2, or similar project management credentials
Certified Scrum Master (CSM)
ITIL v4
Critical Success Factors:
Ability to work onsite full-time in Columbus, Ohio
Strong communication and leadership skills
Hands-on approach to resolving delivery challenges and mentoring teams
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
ServiceNow Business Analyst
Location:Columbus, Ohio
Type:Contract To Hire
Job#12044
DataStaff, Inc. is seeking a ServiceNow Business Analyst for a long-term contract opportunity with one of our direct clients in Columbus, Ohio.
*This role is on-site
Job Description: You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector. This position focuses on translating complex organizational needs into effective ServiceNow solutions, ensuring alignment between business objectives and platform capabilities while contributing to continuous improvement initiatives.
Primary Responsibilities: Business Analysis & Requirements Gathering
Lead stakeholder discussions, workshops, and interviews to identify challenges and define functional requirements across ServiceNow modules such as ITSM, ITOM, and HRSD.
Process Design & Documentation
Develop and document current and future state workflows using standard modeling techniques, ensuring alignment with platform best practices and data models.
User Story Development
Write detailed user stories with clear acceptance criteria in an Agile environment.
Collaborate with product owners to refine and prioritize backlog items.
Stakeholder Engagement
Act as a liaison between business and technical teams, providing updates, gathering feedback, and facilitating demonstrations of system functionality.
Testing & Validation
Coordinate User Acceptance Testing (UAT), including test case creation, execution oversight, and defect tracking to ensure solutions meet requirements.
Adoption & Training Support
Assist with change management efforts by developing training materials, user documentation, and communication plans to support adoption.
Compliance & Standards
Ensure all solutions and documentation adhere to required security and regulatory standards within a controlled environment.
Required Qualifications:
5+ years of experience in business analysis, including at least 3 years working with ServiceNow
Strong experience with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or similar
Ability to translate technical concepts into business-friendly language
Experience working within public sector or regulated environments is preferred
Must be a US Citizen or Green Card holder
Ability to work onsite full-time in Columbus, Ohio
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
ITIL v4 Foundation
PMI-PBA or CBAP
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
ServiceNow Developer/Administrator
Location:Columbus, Ohio
Type:Contract To Hire
Job#12043
DataStaff, Inc. is seeking a ServiceNow Developer/Administratorfor a long-term contract opportunity with one of our direct clients in Columbus, Ohio.
*This role is on-site
Job Description: You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector. The position emphasizes ownership of platform health and reliability—maintaining high availability standards, leading upgrade initiatives, and supporting operational continuity while also contributing to iterative development efforts.
Primary Responsibilities: System Operations & Monitoring
Oversee daily platform performance, ensuring system reliability and availability.
Monitor core components such as MID Servers, scheduled processes, and data imports to confirm proper functionality.
Platform Upgrades & Lifecycle Management
Lead the planning and execution of platform upgrades and patches.
Responsibilities include impact assessment, environment cloning, testing coordination, and validation following deployments.
Administrative Management
Maintain user roles, permissions, and group structures.
Ensure data quality and integrity within the CMDB and manage Service Catalog configurations, including associated workflows and request fulfillment logic.
Development & Configuration
Design, build, and maintain platform components such as Business Rules, Client Scripts, UI Policies, and UI Actions.
Diagnose and resolve platform-related issues affecting performance or functionality.
Security & Governance
Implement and manage security controls, including ACLs and role-based access.
Knowledge of regulated environments and compliance frameworks is advantageous.
Analytics & Reporting
Develop reports and dashboards to track operational metrics and provide actionable insights to stakeholders through Performance Analytics and other reporting tools.
Documentation & Knowledge Management
Create and maintain detailed documentation, including system configurations, upgrade procedures, and user-facing knowledge resources.
Required Qualifications:
Minimum of 4 years of hands-on experience with ServiceNow administration and development
Strong proficiency in JavaScript, Glide API, and standard web technologies (HTML/CSS)
Experience participating in or leading multiple ServiceNow version upgrades
Eligibility to work in the United States (citizenship or permanent residency required)
Willingness to work on-site full-time at a designated office location
Preferred Qualifications:
Experience in secure or compliance-driven environments (e.g., government cloud frameworks)
Familiarity with ITIL v4 principles and service management practices
Relevant ServiceNow certifications, including Certified System Administrator (CSA); additional certifications such as Certified Application Developer (CAD) or upgrade-focused credentials are a plus
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
IT Infrastructure Administrator
Location:Louisburg, North Carolina
Type:Contract To Hire
Job#11688
DataStaff, Inc is seeking anIT Infrastructure Administrator for a long-term contract opportunity with one of our direct clients located in Louisburg, NC
* This position is onsite
Job Description: The IT Department is seeking a skilled and detail-oriented IT Infrastructure Administrator to support Windows-based operating systems, data center operations, and third-party software platforms. This role works collaboratively with other administrators and IT leadership to provide back-end systems and application support for high-demand, mission-critical, and complex business applications. Duties and Responsibilities
Install, configure, and manage data center infrastructure components, including Windows Server environments, SAN, NAS, and operating systems.
Perform capacity planning and performance analysis; assist with future infrastructure planning.
Support data center technologies such as Dell VxRail, VMware ESXi, and VMware vCenter.
Administer Active Directory including DHCP, DNS, and Group Policy.
Manage backup and disaster recovery systems.
Support cloud solutions including Microsoft 365 and Azure.
Maintain enterprise network, server, and log monitoring systems.
Coordinate with third-party vendors for network and data center solutions.
Provide Tier 3 troubleshooting support.
Research emerging infrastructure technologies and best practices.
Implement complex infrastructure initiatives to improve efficiency and scalability.
Develop tools and documentation including diagrams and procedures.
Perform other related duties as assigned.
Knowledge, Skills, and Abilities
Strong knowledge of infrastructure maintenance, backups, and monitoring.
Advanced troubleshooting skills for hardware and software.
Ability to manage multiple projects and work independently.
Strong communication and teamwork skills.
Education and Experience
Bachelor’s degree in Computer Science or related field, or equivalent experience. Minimum of four years of experience with Active Directory, Group Policy, Windows/Linux servers, virtualization, storage, data center technologies, and enterprise networking.
Preferred Experience and Certifications
1–2 years of experience implementing cloud solutions.
Certifications in VMware, Cisco, Dell, Microsoft, Storage, or ITIL.
Other Information
Must possess a valid North Carolina driver’s license
Additional Requirements: Participation in an on-call rotation and support during scheduled weekend maintenance windows as needed.
Reporting Structure: This position operates under the general supervision of the Director of Information Technology.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.