DataStaff, Inc. is seeking a Part-TimeTechnical Support Analyst for a contract-to-hire opportunity with one of our direct clients in the Richmond, VA area. *This position is onsite; 3 days per week (24 hours a week)
Responsibilities:
Assessing, maintaining, and supporting the district’s technology: including hardware, software, systems, and upcoming technology initiatives.
Ensures reliable operations, provides technical assistance, supports planning, and execution of technology?related projects.
Technology Needs Assessment:
Evaluate district needs for hardware, software, systems, and upcoming technology projects.
Track current and future initiatives, issues, concerns, and action items.
Technical Support & Troubleshooting:
Provide technical assistance for applications, hardware, and system-related issues.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
Systems Maintenance & Documentation:
Document, maintain, upgrade, or replace hardware and software systems.
Maintain accurate district asset inventory records.
Procurement & Security:
Review and recommend procurement of information technology equipment.
Maintain required security controls over software and related systems.
User Support & Technology Guidance:
Advise users on available technologies that support business needs.
Communicate user needs to the client’s IT Operations Center or VITA for additional guidance or solutions.
Issue Escalation:
Escalate urgent issues and outages to the client’s IT Operations Center, Information Security Office, and VITA as appropriate.
Knowledge and Experience:
Experience supporting office relocations, including server moves and telephone setup.
Experience initiating or supporting Electronic Health Records (EHR) implementation.
Required Skills:
1 Year - Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
1 Year - General knowledge of MS 365 applications: including Word, PowerPoint, Excel, Outlook, SharePoint, Teams.
1 Year - Experience leading meetings, configuring audio equipment.
1 Year - Experience troubleshooting hardware and software- hands-on or from a service desk.
1 Year - Experience creating professional communications to users.
1 Year - Demonstrated success in managing and prioritizing work.
1 Year - Must have basic understanding of writing technical processes and instructions to simply processes for users.
1 Year - Must be able to write clear emails explaining technical issues and work toward a solution and have the ability to follow up with user/district as needed.
1 Year - Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
1 Year - Must have a basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues.
1 Year - Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia.
1 Year - Demonstrated knowledge of Virginia Information Technologies Agencies' policies and processes regarding PC Refresh.
1 Year - Must have demonstrated success working as a team member and collaborating to achieve objectives.
Desired Skills:
1 Year - Demonstrated experience planning, executing, and supporting full office relocations, including structured cabling, network wiring, and equipment setup.
1 Year - Excellent project management skills and ability to manage multiple priorities.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months
Java Developer
Location:Cary, North Carolina
Remote:Hybrid
Type:Contract To Hire
Job#12345
DataStaff, Inc is seeking a Java Developer for a contract-to-hire opportunity with one of our direct clients located in Cary, NC *This role is hybrid; 3 days per week will be on-site (Monday and Fridays remote)
Job Description: Responsibilities include the ability to work independently and as part of the leadership group of a larger team to deliver quality solutions across all phases and layers of the software lifecycle.
Job Accountability/Responsibilities:
Quality:
Meet or exceed test coverage goals set for the project through creation of unit and functional tests.
Minimize the number of production escapes.
Support user acceptance testing.
Support and conduct system/performance/volume/stress testing.
Usability/User Experience:
Collaborate with business and/or UX team to create appropriate user interfaces.
Assist with mock-ups and user interface design.
Incorporate UX components into applications.
Provide feedback to UX teams.
Product Reliability & Response:
Ensure the system can meet or exceed defined SLAs.
When acting as the primary on-call, respond to pages within 15 minutes and resolve or escalate issues as necessary.
Resolve production issues and communicate resolutions to appropriate stakeholders.
Development:
Complete stories within estimates and with quality to ensure release dates are met.
Conduct analysis and design work.
Prepare technical documentation.
Estimate work effort (story pointing) and task-out development effort for a given story or task.
Follow the development process and suggest improvements.
Work with infrastructure services to make configuration changes and deploy applications.
Leadership (Technical):
Evangelize common practices and development procedures.
Exhibit technical leadership in a given technical subject domain.
Identify new technologies and approaches that may improve our quality, productivity, and capabilities.
Mentor peers and junior developers.
Delegate and coordinate functional development tasks as needed.
Drive innovation in the development, release, and operations processes.
Ability to provide technical expertise to others and explain concepts to technical staff.
Ability to operate independently of supervision with extreme accuracy and attention to detail.
Experience in defining requirements, designing, and illustrating process flows, and training users.
Ability to communicate and follow up professionally (written and oral) both internally and externally within the organization – including documentation of application requirements.
Demonstrated ability to identify and resolve issues effectively.
Ability to mentor others.
7 years of Java experience.
Comfortable with front-end, middle tier and back-end technologies.
Experience in front-end technologies like Angular or equivalent.
Expertise in Spring and Spring Boot.
Hands-on experience building containerized applications; Kubernetes experience a plus.
Knowledge of networking concepts such as DNS, HTTP APIs, and managing REST services.
Experience with Agile software development methodology.
Expertise in using version control software like Git.
Experience with handling deployment processes, deployment environments, production application troubleshooting techniques etc.
Experience working with AWS cloud native services like S3, CloudFront, Lambda, ELB, SNS, SQS and Route53 is a plus.
Experience deploying application components in AWS EKS clusters.
Experience using relational and NoSQL databases. Experience with Aurora RDS, PostgreSQL, and DynamoDB is a plus.
Experience with security concepts such as handling JWT tokens and understanding OIDC flows.
Experience working with messaging and MQ brokers is a plus.
Experience in using Infrastructure-as-Code technology, like Terraform, is a plus.
Education, experience, certification/training:
Bachelor’s degree in computer science or equivalent field desired and 7 years of technical experience or
Master’s degree in computer science or equivalent field desired and 3 years of technical experience.
Minimum of 7 years of experience in a development environment.
AWS Developer or Solutions Architect certification will be a plus.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.