Call Center Representative

  • Location: New York, New York
  • Type: Contract To Hire
  • Job #7946

DataStaff is in immediate need of a Call Center Representative for one of our direct clients in the New York, NY area for a contract to hire opportunity.

NOTE: This position is onsite and candidates must reside in the state of New York.


  • Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
  • Educates clients on managed care.
  • Assesses client’s health care needs and assists clients in choosing a health plan.
  • Maintains updated knowledge of the New York Medicaid CHOICE Project.
  • Assists clients in enrolling/disenrolling in health plans.
  • Receives and sorts enrollment/disenrollment forms.
  • Reviews enrollment forms for accuracy and completeness.
  • Processes enrollment/disenrollment forms.
  • Sends necessary letters to clients.
  • Raises issues of concern and/or problems to the attention of the Central   Operations Supervisor.
  • Performs managed care education and enrollment services when call volume warrants.
  • Assists or performs mailroom functions, when assigned.
  • Some Saturday work is required.
  • Meets all standards established for this position as outlined in the attached performance criteria.
  • Performs other duties as may be assigned by the Call Center Supervisor or Management.

Required Skills:

  • High School diploma or equivalent required
  • Experience in customer service; knowledge of the community to be served
  • Effective communication skills
  • Ability to follow directions
  • Ability to interact courteously and effectively with a variety of people
  • Ability to handle pressure and perform multiple tasks

Desired Skills:

  • Two years of human services experience or experience dealing with the public

This position is available as a W2 position with a competitive benefits package.  DataStaff, Inc. offers medical, dental, and vision coverage options.  As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.  

Complete the application form below to Apply for this Call Center Representative position today.

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