Call Center Representative
DataStaff is in immediate need of a Call Center Representative for one of our direct clients in the New York, NY area for a contract to hire opportunity.
NOTE: This position is onsite and candidates must reside in the state of New York.
Responsibilities:
- Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
- Educates clients on managed care.
- Assesses client’s health care needs and assists clients in choosing a health plan.
- Maintains updated knowledge of the New York Medicaid CHOICE Project.
- Assists clients in enrolling/disenrolling in health plans.
- Receives and sorts enrollment/disenrollment forms.
- Reviews enrollment forms for accuracy and completeness.
- Processes enrollment/disenrollment forms.
- Sends necessary letters to clients.
- Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
- Performs managed care education and enrollment services when call volume warrants.
- Assists or performs mailroom functions, when assigned.
- Some Saturday work is required.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Performs other duties as may be assigned by the Call Center Supervisor or Management.
Required Skills:
- High School diploma or equivalent required
- Experience in customer service; knowledge of the community to be served
- Effective communication skills
- Ability to follow directions
- Ability to interact courteously and effectively with a variety of people
- Ability to handle pressure and perform multiple tasks
Desired Skills:
- Two years of human services experience or experience dealing with the public
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.