DataStaff, Inc is in need of aData Analyst for a long-term contract opportunity with one of our direct clients located in the Richmond, VA area.
* This role is hybrid; 2-3 days per week will be onsite
Job Description: This role is pivotal in analyzing, modeling, and forecasting financial data related to Azure cloud services and on-premises data center workloads. The ideal candidate combines financial acumen with strong data analytics skills to support strategic decision-making and cost optimization initiatives.
Key Responsibilities:
Analyze and interpret IT financial data across Azure environments, including consumption, billing, and chargeback models.
Develop and maintain Power BI dashboards and reports to visualize cost trends, server migration impacts, and workload optimization opportunities.
Perform variance analysis on monthly and annual IT spend, identifying anomalies and opportunities for savings.
Manually maintain and enhance datasets from Apptio, Azure Portal, and SharePoint sources to ensure accuracy and completeness.
Document processes and procedures for financial reporting and analysis
Collaborate with the technical cloud team, I&O team and finance stakeholders to align cost models with operational realities.
Support Azure migration planning by modeling server cost scenarios and forecasting reserve capacity needs.
Contribute to FinOps strategy development by providing insights on cost drivers and utilization patterns.
Preferred Qualifications:
FinOps certification or training.
Experience with Azure Reserved Instances and Just-In-Time (JIT) capacity planning.
Knowledge of enterprise architecture and strategic IT planning frameworks.
Required Skills:
4 Years - Bachelor’s degree in Finance, Data Analytics, Information Systems, or related field.
6 Years - Advanced level of proficiency in Power BI, including Power Query and DAX, Excel (advanced), and data visualization best practices.
5 Years - Some data modeling and data manipulation skills to maintain data sets from multiple, heterogeneous sources
5 Years - High familiarity with Azure cost management, Apptio, and cloud billing structures.
5 Years - Understanding of server migration strategies and workload cost modeling.
5 Years - Ability to translate technical data into insights for technical teams and managers
4 Years - Ability to work independently and apply critical thinking to analyze complex financial data and develop actionable recommendations.
6 Years - Proficiency in Power BI, including independently updating data, performing queries, and managing and analyzing datasets with little to no assistance.
4 Years - Ability to translate complex data into clear, accurate, and actionable information for leadership and decision-making.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Recruitment Operational and Technical Strategist
Location:Raleigh, North Carolina
Remote:Remote
Type:Contract
Job#12742
DataStaff, Inc. is seeking a Recruitment Operational and Technical Strategist for a long-term contract opportunity with one of our direct clients in Raleigh, NC
*This role is remote
Job Description: Our client is seeking a Recruitment Operational and Technical Strategist to provide technical and operational support across several critical Human Resources functions, including Talent Acquisition, Workday compliance, recruitment process optimization, reporting, and HR systems management. This role will help strengthen communication between senior leadership and HR functional teams, support Centralization initiatives, ensure accurate and compliant use of systems such as Workday, Smartsheet, SharePoint, and MS Teams, and enhance internal processes that drive efficient hiring, onboarding, and talent management. The contractor will serve as a subject matter expert and operational partner to improve SOPs, manage recruitment workflows, and guide system cleanup and reporting improvements to support organizational goals.
Knowledge & Experience
Experience developing, updating, and managing HR Standard Operating Procedures across Talent Acquisition, Class & Compensation, Salary Administration, and related HR functions.
Strong expertise with Workday Human Capital Management, including requisition management, I?9 compliance, reporting, and system cleanup.
Proficiency with Smartsheet (Intake Forms, Workspaces) and SharePoint
Ability to support Talent Acquisition teams, including workload management, recruitment activities, team alignment, and SLA tracking.
Experience acting as a point of contact with state HR systems or regulatory entities to ensure accuracy and compliance.
Strong reporting skills across Workday, Smartsheet, and integrated HR/payroll systems, with the ability to identify custom report needs and advise leaders on data usage.
Capability to architect or redesign HR internal communication systems, including SharePoint sites and process documentation for centralized HR models.
Project management experience, including milestone planning, stakeholder alignment, executive engagement, and RAID tracking.
Excellent communication skills and ability to collaborate with senior leadership, HR directors, SMEs, and cross?functional teams.
Required Skills:
5 Years - Demonstrated experience with Workday HCM
5 Years - Comprehensive understanding of HR practices, compliance regulations, and industry best practices
10 Years - Ten years of progressive experience in HR processes and procedures, particularly in the area of Talent Acquisition
5 Years - Comprehensive understanding of the state’s organization management and culture, specifically organizational roles versus user roles
5 Years - Experience collaborating with cross-functional teams including HR leaders, HR business owners, the Workday Delivery Team and others
6 Years - Strong analytical skills to troubleshoot issues and identify solutions
Desired Skills:
5 Years - Public Sector Experience
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Azure DevOps Cloud Engineer
Location:Mechanicsville, Virginia
Remote:Remote
Type:Contract
Job#12737
DataStaff, Inc. is in need of an Azure DevOps Cloud Engineer for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This role is remote
Job Description: The DevOps and Cloud Engineer supports the Tolling modernization by building secure, automated deployment processes and ensuring reliable delivery and updates of services. The role standardizes CI/CD, improves availability, and cost efficiency.
Design, build, and maintain CI/CD pipelines in Azure DevOps (YAML and Classic) for microservices and APIs.
Establish reusable pipeline templates, release standards, and guardrails for compliant, repeatable deployments.
Implement secure secrets and key management using Azure Key Vault and managed identities in pipelines.
Automate database deployment workflows (e.g., DACPAC/SQLCMD) and integrate migration steps into releases.
Enable blue/green or automated rollback strategies to minimize downtime and risk.
Environment Consistency & Observability
Standardize provisioning and configuration across Dev/QA/Prod environments; codify configuration baselines.
Build monitoring dashboards and actionable alerts for pipeline and deployment health (App Insights, pipeline logs).
Uphold DevOps best practices tailored to a compliant government environment.
Azure Resource Engineering & Governance
Implement and maintain Azure services and governance standards (e.g., App Services, Function Apps, API Gateways/API Management, AKS) supporting Tolling workloads.
Support identity and access management (e.g., Entra ID SSO and role assignments) following least-privilege principles.
Ensure solutions are fault-tolerant and highly available; coordinate change requests and rollback procedures.
Monitoring, Troubleshooting & Reliability
Monitor Azure services and application workloads to ensure uptime and performance; perform diagnostic deep-dives with Azure Monitor and Log Analytics.
Triage production incidents, drive timely resolution, and document root cause findings; participate in operational cycles and maintenance readiness checks.
Compliance, Data Flows & Cost Awareness
Consider PCI or comparable regulatory requirements when evaluating system behavior, logging, and integrations.
Understand end-to-end data flows across tolling systems (e.g., roadway data, financial transactions, reporting) and support optimization of integrations.
Contribute to cloud cost visibility and optimization recommendations; align operational choices with governance and budget goals.
Collaboration & Communication
Partner with architects, developers, DBAs, and engineers to align deployments with secure network and identity configurations; communicate clearly with stakeholders.
This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
.Net/SQL Programmer Analyst
Location:Mechanicsville, Virginia
Remote:Hybrid
Type:Contract
Job#12736
DataStaff, Inc. is in need of a .Net/SQL Programmer Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This role is hybrid
Job Description: The Microservices Technical Lead (SQL/.NET) supports the tolling modernization program by providing functional leadership, hands-on SQL and .NET engineering, and collaborative solution design. This individual partners closely with the PM/Scrum Master, veteran SME, and technical team to decompose the monolithic database into microservice-aligned schemas. The role includes SQL engineering, architecture participation, code reviews, documentation reviews, and strong cross-team collaboration. This role partners closely with a full modernization project team including the PM/Scrum Master, veteran SME, .NET and SQL Developers, Business Analyst, QA, DevOps Engineer, and Cloud Engineer. The Lead ensures unified technical direction, promotes modernization, and supports adherence to audit timelines.
Responsibilities:
Lead collaborative technical design discussions for microservices, database restructuring, and API integration.
Provide hands-on SQL engineering including schema modernization, stored procedures, views, indexing, and performance tuning.
Support .NET API development as needed, including backend services and data access patterns.
Guide senior engineering talent with strong, engaging technical leadership.
Collaborate with the PM/Scrum Master to support project execution and decision-making.
Work closely with the veteran SME for technical alignment and domain expertise.
Build migration logic and data pipelines using Azure Data Factory (ADF).
Ensure SQL modernization aligns with microservice boundaries and audit timelines.
Participate in code reviews and documentation reviews.
Collaborate with .NET, SQL, BA, QA, DevOps, Cloud, and CAB teams for cohesive delivery.
Support compliance requirements including PCI, retention rules, and secure data handling.
Operate effectively within delivery workflows and agile components as needed.
Deliverables & Success Metrics
Modernized SQL schemas aligned with microservice boundaries.
High-quality T-SQL objects, optimized code, and improved performance.
Collaborative design documentation and technical decision records.
Successful ADF-driven migration workflows.
Clear and consistent collaboration with PM/SM, SME, and project team.
Positive influence on engineering culture and project momentum.
Reliable delivery aligned with modernization timelines and audit commitments.
Required Skills:
7 Years - SQL Server development experience
7 Years - .NET/C# backend development experience.
5 Years - Experience supporting delivery and agile teams.
3 Years - Technical lead experience guiding engineering teams.
3 Years - Modernization or migration project experience.
3 Years - Experience with Azure SQL on IaaS VM environments.
5 Years - Experience building ADF pipelines and supporting ETL workloads.
10 Years - Minimum of 10 years of IT experience
Desired Skills:
2 Years - Experience in state government or transportation-related environments.
5 Years - Working in regulated or audited environments.
2 Years - Expertise with microservices architecture concepts.
This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Configuration Analyst
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12729
DataStaff, Inc. is in need of a Configuration Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
* This position is hybrid; 2 days/week are onsite
Responsibilities:
Assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC.
Assist users with understanding multifactor authentication (MFA) and assist with confirming each user has successfully enrolled in MFA.
Work closely with state and county systems administrators via the ServiceNow (SNOW) ticketing system.
Assist with granting access to users so they can export reports from PATH NC.
Ability to research, analyze and interpret automated system issues
Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.
Required Skills:
3 Years - Experience and knowledge of browser-based applications.
5 Years- Experience researching, analyzing and interpreting automated system problems.
1 Year -Experience working in an Application/Production Support-based (not hardware) help desk environment.
Desired Skills:
1 Year - Broad knowledge of the PATH NC application and functionality.
1 Year - Experience working with NC Identity Management (NCID) and Multi-Factor Authentication (MFA).
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
Governance, Risk & Compliance (GRC) Analyst
Location:Morrisville, North Carolina
Type:Contract
Job#12728
DataStaff Inc is seeking an experienced Governance, Risk & Compliance (GRC) Analyst to support and independently lead cybersecurity governance, risk, and compliance initiatives across a complex technology environment for our client in Morrisville, NC.
Job Description This position will play an important role in strengthening the organization's risk management practices, control environment, audit readiness, and overall security governance program. The ideal candidate combines hands-on GRC experience with enough technical understanding to evaluate controls across modern cloud, SaaS, API, distributed-system, and DevSecOps environments. This person must be comfortable working independently while partnering with stakeholders across Information Security, IT, Product, Legal, Privacy, Procurement, Finance, HR, Audit, and other business functions. Successful candidates should demonstrate strong risk-based judgment, consultative communication, stakeholder influence, ownership, and continuous improvement. The position requires someone capable of independently managing complex workstreams while creating repeatable processes, templates, mappings, and guidance that improve the maturity and consistency of the GRC program.
Key Responsibilities
Lead cybersecurity risk assessments, maturity assessments, framework gap analyses, and control-mapping exercises, developing well-supported findings and practical recommendations.
Coordinate internal and external audits, certification activities, customer security and assurance requests, evidence collection, and related compliance activities.
Manage remediation efforts from identification through resolution, including issue tracking, exceptions, evidence reviews, corrective actions, and cross-functional follow-up.
Develop and maintain security policies, standards, procedures, control mappings, governance templates, assessment methodologies, and other reusable GRC documentation.
Support the organization's third-party risk management program, including vendor due diligence, risk assessments, documentation reviews, remediation follow-up, and ongoing monitoring.
Partner with technical and business stakeholders to evaluate control requirements, risk treatment strategies, compensating controls, exceptions, and corrective actions.
Evaluate the design, applicability, and operating effectiveness of security controls across technology environments.
Develop dashboards, metrics, management reports, and status updates that provide visibility into risks, remediation efforts, compliance activities, and program performance.
Help improve GRC processes, methodologies, documentation, and overall audit readiness.
Provide guidance and mentoring to less-experienced team members when appropriate.
Required Experience & Qualifications
5–8 years of relevant professional experience in cybersecurity GRC, information security risk management, internal audit, compliance, third-party risk, privacy, control assurance, or a closely related discipline.
At least 2 years of hands-on experience performing risk or control assessments, framework mapping, control reviews, audit coordination, remediation management, or similar GRC activities.
Demonstrated ability to independently lead work across multiple programs, systems, products, security/control domains, frameworks, or stakeholder groups.
Strong understanding of cybersecurity governance, risk management, compliance practices, security policies, control frameworks, control taxonomies, issue management, evidence management, and exception processes.
Working knowledge of technical security controls and modern SaaS, cloud, API, distributed-system, and DevSecOps environments sufficient to assess control design and effectiveness.
Experience coordinating audits and reviewing evidence for completeness and sufficiency.
Experience creating policies, standards, procedures, control mappings, assessment documentation, dashboards, and management reporting.
Strong analytical and risk-based decision-making skills, including the ability to develop practical recommendations when requirements or circumstances are ambiguous.
Ability to communicate GRC and security concepts effectively to both technical and non-technical audiences.
Demonstrated ability to influence stakeholders and drive issues toward resolution without relying on direct authority.
Bachelor's degree in Cybersecurity, Information Systems, Business, Accounting, Risk Management, Public Policy, or a related discipline, or an equivalent combination of directly relevant education and professional experience.
Preferred Qualifications
Experience within B2B SaaS, healthcare, regulated industries, cloud-based organizations, or multi-product technology environments is preferred.
Candidates with experience developing formal GRC documentation—including policies, standards, control mappings, assessment procedures, governance templates, audit packages, and executive/management reporting—will be particularly relevant.
Professional certifications are also desirable, including CISA, CRISC, CISM, CISSP, ISO 27001 Lead Implementer, ISO 27001 Lead Auditor, or relevant certifications in third-party risk, privacy, or auditing.
Experience mentoring other analysts or leading a significant audit, certification, product compliance, third-party risk, or remediation initiative is also preferred.
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Integration Engineer
Location:Durham, North Carolina
Remote:Hybrid
Type:Contract
Job#12726
DataStaff, Inc is seeking a DataIntegration Engineer for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.
*This position is hybrid
Job Description: Our client seeks a highly technical resources to serve as a Data Integration, API and ETL developer for creating real-time, on-demand, batch and scheduled data interfaces and processing between systems and applications, both internal and external. This Integration/Interface engineer position must be very well organized and able to manage multiple business, technical, and validation efforts. The candidate must have experience in solutioning from both a technical and functional perspective and must be able to understand and help clarify client requirements, design, and build the solution leveraging multiple resources/teams utilizing Salesforce and other platforms. The engineer must participate in exploring business needs, architectural analysis, development, testing, production support, and system maintenance. Duties include requirements gathering, designing, and implementing solutions, and supporting go-live and post-implementation. The Integration/Interface engineer position has responsibility for providing hands-on development, design, implementation, and support of business solutions based on MuleSoft technology. Must have experience in MuleSoft architecture principles, system integration, technical sizing, high availability aspects, and integration best practices. In addition to MuleSoft experience (a must have skill), preference would be for candidates with experience in designing and developing integration solutions using IIB/ACE or Boomi. Required Skills:
7 Years - Experience in data modeling, OLAP design, and implementation of APIs and ETL processes, procedures, and execution for data cleansing, and refreshes.
2 Years - Strong understanding and knowledge of data formats JSON, XML, Flat Files (CSV, Fixed-Width).
5 Years - Experience with integration via web-services, API and ETL management.
7 Years - Experience leveraging common frameworks such as message queuing, caching, complex mapping, branching, and parallel processing.
7 Years - Hands-on experience building integration patterns; processes; managing, deploying and supporting API's.
2 Years - Administering experience in Mule ESB Middleware including experience in Cloud configurations and installations for multiple environments.
3 Years - MuleSoft experience integrating with Salesforce applications including solid understanding of available Mule Connectors (Standard/Custom).
5 Years - Configuring APIs, proxy endpoints, API portals and API analytics based on technical specifications with MuleSoft API manager.
2 Years - Proficiency in scripting languages e.g., Groovy, JavaScript, Python, Perl, Bash, JSON, etc.
Desired Skills:
5 Years - Hands on design, development and implementation experience with IBM IIB/ACE
2 Years - Experience with AWS cloud platform
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representative - Bilingual (Spanish)
Location:Hamilton Township, NJ
Remote:Remote
Type:Contract
Job#12724
DataStaff, Inc. is seeking several Call Center Representatives for contract-to-hire opportunities in the New Jersey area.
This role is remote, but candidates must reside in the state of NJ at ALL times for this opportunity.
This position requires you to have a professional, quiet workspace, free from distractions, with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.
This is full-time and we are seeking candidates who can work any shift during the hours of operation. Hours of Operation for the open enrollment period of November - January: Monday through Friday (8:00 AM to 8:00 PM) Saturdays and Sundays (8:00 AM to 5:00 PM)
Hours outside of the open enrollment period are Monday through Friday (8:00 AM to 5:00 PM). Schedules are assigned during the first week of the training period.
Requirements: The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policies and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English-speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Perform other duties as assigned by management.
Experience Required:
High School Diploma, GED, or equivalent; AA or higher degree preferred.
Minimum of 6 months' experience needed;
Strong data entry and telephone skills;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently;
Previous experience with computers, phone systems, and headsets preferred;
Previous experience in customer service and call center preferred;
Bilingual Spanish is a plus.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representatives
Location:Hamilton Township, NJ
Type:Contract
Job#12723
DataStaff, Inc. is seeking several Call Center Representatives for contract-to-hire opportunities in the New Jersey area.
This role is remote, but candidates must reside in the state of NJ at ALL times for this opportunity.
This position requires you to have a professional, quiet workspace, free from distractions, with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.
This is full-time and we are seeking candidates who can work any shift during the hours of operation. Hours of Operation for the open enrollment period of November - January: Monday through Friday (8:00 AM to 8:00 PM) Saturdays and Sundays (8:00 AM to 5:00 PM)
Hours outside of the open enrollment period are Monday through Friday (8:00 AM to 5:00 PM). Schedules are assigned during the first week of the training period.
Requirements: The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policies and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English-speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Perform other duties as assigned by management.
Experience Required:
High School Diploma, GED, or equivalent; AA or higher degree preferred.
Minimum of 6 months' experience needed;
Strong data entry and telephone skills;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently;
Previous experience with computers, phone systems, and headsets preferred;
Previous experience in customer service and call center preferred;
Bilingual Spanish is a plus.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Quality Improvement Process Specialist
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12710
DataStaff, Inc. is currently seeking a Quality Improvement Process Specialist for a contract opportunity with one of our direct clients in Raleigh, NC.
Our client works closely with beneficiaries, health care professionals, community leaders and advocacy groups; local, state, and federal entities; and other community partners vested in improving the health and safety of all North Carolinians by providing essential human services. They are one of the largest, most complex agencies in the state, with about 17,000 employees.
Our client is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. Our client manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual/developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, our client ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.
*This contract position requires you to report onsite in Raleigh 8 times per month.
Job Description: Develops, assesses, and improves assigned Quality Improvement (QI) processes. Translates applicable requirements and quality strategy priorities into practical workflow. Builds QI capability among health plans and internal staff. Delivers actionable strategic feedback to Quality Management leadership. Works independently, collaborates effectively, and promptly escalates material risks. Reports to the Senior Quality Manager for deliverables.
Job responsibilities:
Process ownership and alignment - Designs, documents, implements, measures, and refines assigned end-to-end processes; specifies ownership, controls, handoffs, approval points, and measurable links to NC Medicaid strategic quality goals.
Remediation and Quality Assurance (QA) - Identifies defects, delays, variation, or weak controls. Uses root-cause analysis and structured improvement methods to develop corrective recommendations and verify whether approved changes work.
Six Sigma and QI expertise. Serves as a process-improvement subject-matter expert. Applies DMAIC, process mapping, measurement, and other fit-for-purpose methods. Coaches without imposing an unnecessarily complex methodology.
Regulatory and policy support. Works with authorized subject-matter experts to translate applicable federal regulations, contracts, and approved policies into operational oversight controls. Identifies ambiguity or gaps for decision-making on state policy.
Standard Operating Procedures (SOPs) and Standard Operating Guidelines (SOGs). Drafts and maintains internal and external standard operating procedures SOPs and SOGs. Designs templates, process maps, and version-controlled job aids for state review and approval.
Training and stakeholder development. Delivers training and technical assistance to health plans and internal teams. Cultivates effective relationships with health plan staff and clinical experts as well as policy, analytics, operations, contractors, and leadership staff.
Leadership feedback and escalation. Provides concise, evidence-based briefings on progress, risks, root causes, options, and recommendations. Independently prioritizes work and escalates material issues through established channels.
Delivery-system awareness. Ability to interpret andtailor quality improvement work to Medicaid Managed Care and Medicaid Direct populations, entities, processes, and accountability structures.
Skills:
Previous leadership experience in quality improvement
Advanced analytical capabilities, including the ability to interpret complex data sets and make data-driven strategic decisions.
Excellent communication skills with the ability to engage internal and external stakeholders at various organizational levels
Proficient in Microsoft Office Suite, especially Excel, PowerPoint, and Word
Applied knowledge and experience with data analysis tools and software
Required Qualifications:
Master’s Degree in Public Health, Business Administration, Healthcare Administration, or a related field.
Minimum of 3-5 years of professional experience with Medicaid and/or Managed Care Organizations working in Quality Improvement
Proven project management skills with the ability to manage multiple deliverables and meet strict timelines
Preferred Qualifications:
CPHQ or PMP Certification
Six Sigma Green Belt certification
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.