Technical Support Analyst



  • Location: Richmond, Virginia
  • Type: Contract
  • Job #5175

DataStaff, Inc. is seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.

This position will require compliance with any COVID-19 vaccination policies that are promulgated by DataStaff, Inc.’s client and/or state, and local laws.

*This is a hybrid position, some on site work will be required.

Responsibilities:

  • Provide 1st level support
  • Administer access to the client’s systems
  • Provide deskside support to staff, to include hardware and software installation/troubleshooting
  • Answer System Support hotline to provide technical support and direction
  • Maintain the technical knowledge base, including updating and creating knowledge base articles
  • Maintain Agency assets management system
  • Possess exceptional customer service skills
  • Manage ticket queues, and following up on open tickets
  • Assist with special projects as needed
  • Perform other support related tasks as assigned
  • Ability to relay technical information to non-technical users

Required Skills:

  • 4 years- Windows Desktop Support Needed
  • 4 years- Experience installing/troubleshooting hardware and software
  • 3 years- Manage ticket queues, and following up on open tickets
  • 3 years- Assist with special projects as needed
  • 3 years- Ability to relay technical information to non-technical users
  • 1 year- Technology asset management (distribution of assets, retrieval of assets and tracking)

Desired Skills:

  • 1 year- Microsoft and/or Information Technology Infrastructure Library (ITIL) certifications

This position is available as a W2 position with a competitive benefits package.  DataStaff, Inc. offers medical, dental, and vision coverage options.  As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months. 

Complete the application form below to Apply for this Technical Support Analyst position today.



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