Technical Support Analyst
DataStaff, Inc. is seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Petersburg, VA.
*This position is hybrid
Responsibilities:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
- Identifies and resolves basic communications problems.
- Prepares or assists in the preparation of service record documentation.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems.
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
- Reviews and recommend procurement of information technology equipment.
- Maintains the necessary security controls over software.
Required Skills:
- Bachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree at the hiring mana
- Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
- Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions
- Experience troubleshooting hardware and software –hands-on or from a service desk
- Demonstrated skills in creating professional communications to users.
- Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
- Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
- PC/Hardware experience
- Hardware/software troubleshooting experience
Desired Skills:
- Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
- Demonstrated success working as a team member and collaborating to achieve objectives.
- Microsoft Office Specialist Certification -Associate or Above.
- Knowledge of and previous experience with Virginia Information Technologies Agency
- Excellent project management skills and ability to manage multiple priorities
- Some level of desktop support experience and supporting a Windows 10environment
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months