Tax Call Center Representative
DataStaff, Inc. is currently seeking a Tax Call Center Representative for a long-term contract opportunity with one of our direct clients in Indianapolis, IN.
*This position is onsite
Call Center Responsibilities
- Enjoys learning about a variety of procedures, including tax filing and payment requirements.
- Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
- Apply knowledge acquired in training and utilize resources to analyze and problem-solve.
- Respond to a variety of tax inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
- Comply with all ethical and confidentiality requirements.
Tax Analyst Responsibilities:
- Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, and other state agencies.
- Review accounts and properly apply payments to taxpayer accounts as needed.
- Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in the software and database applications for unpaid/unfiled tax liabilities.
- Review and close files paid in full, dismissed, or discharged.
- Create billings/liabilities in the software and database applications according to court orders. Abate penalties and interest accordingly.
- Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
- Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
Required Skills:
- High school diploma or equivalent.
- 2 Years - Prior experience in a fast-paced call center environment.
- 2 Years - Customer service-related experience.
- 1 Year - Experience adhering to ethical and confidentiality requirements
- Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Desired Skills:
- 1 Year - Knowledge of tax regulations.
- 1 Year - Ability to analyze and troubleshoot tax-related inquiries.
- Associate's or Bachelor’s Degree in accounting, finance, or related field.
This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.