Survey Evaluator

• Location: Raleigh, NC
• Type: Contract
• Job #11884

DataStaff, Inc is seeking a Survey Evaluator for a long-term contract opportunity with one of our direct clients located in Raleigh, NC 
  
*This position is on-site one day a week (normally Wednesdays) 

Position Description:
The Survey Evaluator is a full-time role that will serve on the Survey Team within the Program Evaluation Unit. The Evaluator is responsible for supporting survey-related efforts with the Benefits’ Quality, Population Health, Evaluation (QPHE) Unit. The Survey Evaluator will engage with teams across QPHE who utilize surveys as an evaluation component.

The Survey Evaluator works under the direction of the Survey Team Lead and works closely with the lead, analysts, and other evaluators on: Consumer-facing surveys that produce Patient Reported Outcome Measures (PROMs), provider surveys, initiative/program-specific surveys, and network adequacy call studies.

Responsibilities include, but are not limited to:

• Survey Management: Support the design, implementation, analysis, and reporting of surveys.
• Ensure surveys directly fielded by the client, and those fielded for the client by contractors, are:
  • Providing actionable information or data specifically needed to meet evaluation requirements;
  • Fielded with appropriate methods and sample frames; and
  • Written with clear and unambiguous questions and appropriate skip patterns.
• Partner Engagement: Serve as a liaison to contractors, other Health and Human Services Divisions, Prepaid Health Plans, Providers, and advocacy organizations on issues related to NC Medicaid surveys. Present results and findings to relevant stakeholders.
• Data Analysis: Provide meaningful qualitative and quantitative analysis of survey findings and their impacts on quality and population health policies and programs. Ensure data quality, contribute to report and data brief writing, create legible and accessible tables and figures to summarize findings.
• Program/Policy Monitoring: Adjust survey design as NC Medicaid programs and policies are updated and as new legislation is enacted. Stay up-to-date with Centers for Medicare and Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA), National Association of State Directors of Developmental Disabilities Services (NASDDDS), and the Agency for Healthcare Research and Quality (AHRQ) protocol, requirements, and guidelines for survey activities.

Knowledge, Skills, and Abilities:

• Designing valid survey instruments
• Designing relevant/specific survey samples
• Collecting survey data – experience with multiple modalities (e.g., online, telephone, mail) preferred
• Analyzing survey data (both qualitative and quantitative)
• Identifying and engaging with relevant and diverse internal and external partners for various components of the survey process
• Familiarity with REDCap and/or similar online survey platforms
• Strong proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook)
• Understanding of program evaluation
• Demonstrated skill in creating and maintaining collaborative working relationships with internal and external partners
• Demonstrated ability to communicate complex material in a clear and concise manner both verbally and in writing
• Demonstrated ability to collaborate across teams to accomplish organizational goals
• Excellent critical thinking, problem solving, and project management skills
• Self-starter with the ability to manage various workstreams independently with minimal supervision

Minimum Education and Experience:
Bachelor’s degree from an appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.
Manager’s Preferences:

• Master’s degree in related discipline (e.g., public health, population health, statistics, public administration) or three years of programmatic experience related to the area of assignment
• Familiarity with Medicaid and health care and associated rules, regulations, and standards
• Knowledge and demonstrated experience in health care experience surveys from both consumer and provider perspectives
• Experience interpreting and responding to federal monitoring/evaluation requirements and large system pilot projects/initiatives

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.