ServiceNow QA Test Engineer
DataStaff, Inc. is seeking a ServiceNow QA/Test Engineer for a long-term contract opportunity with one of our clients in Columbus, Ohio.
*This role is on-site
Job Description:
You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.
This role is centered on ensuring platform quality, reliability, and compliance by driving comprehensive testing strategies across enhancements, upgrades, and integrations within a secure and highly regulated environment.
Primary Responsibilities:
Test Planning & Strategy: Develop detailed test plans, scenarios, and cases aligned with ServiceNow modules such as ITSM, ITOM, and CSM.
Automated Testing: Build and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to support repeatable and scalable regression testing.
Functional & Regression Testing: Execute manual and automated tests to validate new functionality and ensure system stability during upgrades and releases.
Compliance Validation: Verify that platform configurations meet required security, privacy, and regulatory standards within a controlled environment.
Defect Tracking & Resolution: Log, track, and manage defects through resolution, collaborating with development teams to identify root causes and ensure fixes are validated.
UAT Support: Assist in preparing UAT materials and provide technical support to stakeholders during validation cycles.
Performance Testing: Evaluate system responsiveness and stability under load conditions to ensure enterprise-level performance expectations are met.
Required Qualifications:
- 4+ years of experience in Software Quality Assurance, including at least 2 years with ServiceNow
- Hands-on experience with ServiceNow Automated Test Framework (ATF)
- Strong understanding of Agile/Scrum and SDLC processes
- Experience with defect tracking and testing tools (e.g., Jira, ServiceNow, Selenium)
- Must be a US Citizen or Green Card holder
- Ability to work onsite 5 days per week in Columbus, Ohio
Preferred Qualifications:
- Experience supporting testing efforts in public sector or regulated environments
- Familiarity with accessibility and security testing standards
- Relevant certifications such as ServiceNow CSA or ISTQB
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.