DataStaff, Inc. is seeking several Bilingual Call Center Representatives for contract opportunities located in Florida. Bilingual in English/Spanish or English/Creole is required.
This role will be remote but candidates must live in the state of FL. Must have professional working space, free from distractions and interruptions. Will need to have high-speed internet. PC/Laptop (not Chromebook), Windows 10 is preferred, headset with microphone that plugs into a USB port, camera, and a smartphone. Hours of operation: *After training all agents will be assigned a work schedule, to include 40 hours per week. Training Schedule- Monday-Friday 9am-430pm Work Schedule- Monday-Friday between 11am-730pm.
Do you enjoy working in a fast-paced team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy a call center environment and have a strong desire to provide a quality and accurate experience to callers, then we have the perfect job for you.
Responsibilities: · Serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments, and appeals. · De-escalate issues as appropriate and properly document all call center contacts. · Assist with Outbound follow up calls and working manual tasks as needed. It is critical that Customer Service Enrollment Specialists focus on Quality, Accuracy and Adherence while ensuring the program is meeting contractual requirements.
Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
Accurately document member information and call notes.
Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
Complete outbound follow up calls as appropriate.
De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.
To meet HIPAA guidelines this position may need to review PHI details.
Complete offline work tasks as needed.
Required Qualifications:
High School Diploma (or GED equivalent) is required; Associate Degree is preferred.
1-3 years of inbound call center customer service experience is required, healthcare is preferred.
Demonstrated ability to remain positive and professional during stressful periods.
Ability to work in a high-speed environment.
Attention to detail.
Knowledge of Medicaid is a plus.
Proven ability to effectively multi-task, and complete work timely and accurately.
Proficient typing skills with attention to accuracy and quality are essential.
Solid computer skills including Excel, Microsoft Word and Outlook.
Solid verbal and written communication skills.
Must be able to read and interpret policies, procedures and instructions.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
SIS Assessor
Location:Richmond, Virginia
Remote:Remote
Type:Contract
Job#9035
DataStaff is in immediate need of an SIS Assessor for one of our direct clients in the Virginia area for a long-term opportunity.
NOTE: This is a traveling position with remote work required. Daily travel is required. Candidates will need to drive to nearby cities daily. Currently looking near Newport News.
It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired ethernet internet capability as well as a DL and reliable transportation.
We are looking for quality-driven, person-centered professionals who possess the passion, experience, and skills to administer these assessments.
Responsibilities:
Complete comprehensive SIS-A® training in the field with an AAIDD endorsed trainer.
Travel to administer SIS-A® Assessments for individuals on-site and in accordance with AAIDD and State and company processes.
Responsible for completing assessments with high quality and within a 48 hr timeframe.
Required Skills:
Bachelor’s Degree in human services or related field.
Minimum of 1 year experience working directly with individuals with intellectual and/or developmental disabilities.
Must be available for an 8:00-4:00 Monday-Friday schedule on a typical week, but also flexible to occasional assessments some evenings.
Must have reliable internet, a valid driver’s license, and reliable transportation. Travel to and from assessments is required.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Administrative Specialist
Location:Madison, Wisconsin
Remote:Remote
Type:Contract To Hire
Job#8742
DataStaff is currently seeking an Administrative Specialist in the Milwaukee, WI area for a contract-to-hire opportunity with our direct client. 100% remote with great benefits!
NOTE: This is a remote position, but candidates must reside in Wisconsin. It requires you to have a professional, quiet workspace, free from distractions with high-speed internet.
Hours of Operation: 6:30 am – 6:30 pm M-F – after training is over the schedule is flexible with optional start times within the hours of operation for a 40-hour work week.
Responsibilities:
Learn Title IV-E and apply its requirements to a revolving caseload of children removed from their families and placed in a foster care setting.
Conduct Title IV·E Initial and Re· determinations, re-evaluating the decision in compliance with federal/state/unit specifications.
Complete timely initial and six-month recommendations, including requesting missing or additional information from counties and tribes and documenting the requests and responses to those requests.
Maintain IV-E eligibility files, including copies of appropriate and necessary court orders, completed eligibility forms, financial and other documentation used in the IV-E determination process.
Analyze all data received and multiple computer systems data for federal and state Title IV-E eligibility requirements.
Data entry of IV-E eligibility information into the client reporting system.
Offer customer service with the State and county agencies through telephone and email.
Requirements:
Preferred Bachelor’s degree from an accredited college High School Diploma or equivalent required
Proficient use of Microsoft Word and Excel
Excellent analytical skills and writing skills
Detail-oriented, organized, and efficient
Adaptability to change in policies and procedures
Maintain professionalism and confidentiality
Ability to work well with others
Willingness to learn and ask questions
Expectations:
Initial Recommendations: complete timely upon receipt from Quality Assurance staff
Six Month Recommendations: complete recommendations for re-determinations consistent with State sign off policy in order to have recommendation signed off every six months. This requires the Eligibility Specialist to request documents in advance to be able to complete recommendations timely
Complete an average of 4-6 cases on a daily basis
Maintain a positive and professional attitude that contributes to a cohesive and productive team environment
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representatives
Location:Atlanta, Georgia
Remote:Remote
Type:Contract
Job#8560
DataStaff, Inc. is seeking several Call Center Representatives for contract to hire opportunities located in Georgia. Bilingual candidates are highly desired: Bilingual in Spanish.
Please note: This role will be remote but candidates must live in the US, ideally Eastern Standard Time. Must have a professional working space, free from distractions and interruptions. Will need to have high-speed internet. PC/Laptop (not Chromebook), Windows 10 is preferred, headset with microphone that plugs into a USB port, and a camera.
Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Required Qualifications:
High School Diploma (or GED equivalent) is required; Associate Degree is preferred.
1-3 years of inbound call center customer service experience is required, healthcare is preferred.
Demonstrated ability to remain positive and professional during stressful periods.
Ability to work in a high-speed environment.
Attention to detail.
Proven ability to effectively multi-task, and complete work timely and accurately.
Proficient typing skills with attention to accuracy and quality are essential.
Solid verbal and written communication skills.
Must be able to read and interpret policies, procedures and instructions.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representatives
Location:Chicago, Illinois
Remote:Remote
Type:Contract
Job#8535
DataStaff is in immediate need of a Call Center Representative for one of our direct clients in the Chicago area for a long-term contract opportunity.
Bilingual candidates are highly desired: Bilingual in Spanish. NOTE: This is a hybrid position and candidates will mostly work from home but are required to go into the office once a month. It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired ethernet internet capability and a smartphone. Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Complete and/or process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
Required Skills:
High School Diploma (or GED equivalent) is required; Associate Degree is preferred.
1-3 years of inbound call center customer service experience is required, healthcare is preferred.
Demonstrated ability to remain positive and professional during stressful periods.
Ability to work in a high-speed environment.
Attention to detail.
Proven ability to effectively multi-task, and complete work timely and accurately.
Proficient typing skills with attention to accuracy and quality are essential.
Solid verbal and written communication skills.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.