Bilingual Customer Service Representative

• Location: NY, NY
• Type: Contract
• Job #12072

DataStaff, Inc. is seeking remote Bilingual Customer Service Representatives for a long-term contract opportunity with one of our direct clients.

*The candidate must be able to read, write and speak one of the following languages: Spanish, Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Creole, or Korean
*The candidate must live in the Eastern Time Zone

Responsibilities:

• Respond to inbound enrollment-related calls and provide accurate information to callers.
• Educate individuals on available healthcare plan options and managed care programs.
• Assist clients with selecting, enrolling in, and disenrolling from health plans.
• Review and process enrollment documentation for accuracy and completeness.
• Handle client inquiries and escalate complex issues to supervisory staff as needed.
• Maintain current knowledge of program guidelines and policies.
• Support call center operations during peak volume periods.
• Perform additional duties as assigned by leadership.

Knowledge and Experience:

• Previous call center experience preferred, particularly in high-volume environments.
• Strong customer service background with the ability to manage client interactions professionally.
• Ability to quickly learn and apply new systems, tools, and processes.
• Strong typing and computer proficiency skills.
• Demonstrated reliability and consistent attendance in prior roles.
• Ability to communicate effectively with diverse populations.
• Ability to multitask and perform under pressure in a fast-paced setting.

Required Skills

• Minimum of 1–2 years of call center experience.
• Strong verbal and written communication skills.
• Ability to follow detailed instructions and procedures.
• Proficiency with basic computer applications.
• Typing speed of at least 35 words per minute.
• Ability to pass a basic computer proficiency assessment.
• High school diploma or equivalent
• US Citizenship
• Reliable high-speed internet connection is required (minimum 25 Mbps download).

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave.  As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.