Enrollment Broker
DataStaff, Inc. is currently seeking an Enrollment Broker for a long term contract opportunity with one of our direct clients in North Carolina.
*This position is remote; must live in NC, GA, or FL
Must have a professional quiet workspace, free from distractions with high-speed internet capability and a reliable PC/Laptop, webcam, and a smartphone.
North Carolina Enrollment Broker Project Overview: The North Carolina Enrollment Broker (NCEB) call center provides services to help NC Medicaid beneficiaries learn about their NC Medicaid health care options, find information about health plans and primary care providers, and assist beneficiaries enrolling into their health care option. The goal is to make a meaningful impact on the lives of NC Medicaid beneficiaries by providing accurate, unbiased, personalized customer service.
Responsibilities:
- Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
- Accurately document member information and call notes.
- Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
- Complete outbound follow up calls as appropriate.
- De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
- Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.
- Complete offline work tasks as needed.
- Other duties as assigned.
Required Skills:
- High School Diploma (or GED equivalent) is required; Associate's degree is preferred.
- 1-3 years of inbound call center customer service experience is required, healthcare is preferred.
- Demonstrated ability to remain positive and professional during stressful periods.
- Ability to work in a high speed environment.
- Attention to detail.
- Knowledge of Medicaid is a plus.
- Proven ability to effectively multi-task, and complete work timely and accurately.
- Proficient typing skills with attention to accuracy and quality is essential.
- Solid computer skills including: Excel, Microsoft Word and Outlook.
- Solid verbal and written communication skills.
- Must be able to read and interpret policies, procedures and instructions.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.