Customer Service Specialist II (Call Center)
DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.
This is a hybrid role with some onsite work required.
Responsibilities:
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Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
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Places outbound customer service or customer satisfaction calls, as required by client.
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Completes call guides; gathers and verifies required information.
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Attends telephone skills and program information training sessions; adheres to established levels of service.
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Adheres to established customer service and documentation standards within required time frames.
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Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
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Performs clerical or administrative duties as assigned.
Education:
- High school diploma or G.E.D.
Required Qualifications:
- 1 or more years of call center experience required
- Experience working with fax machines, computer software, and telephone technology
- Must have reliable internet connection
- Customer Satisfaction, Customer Service, Data Entry, Time Management, Communication, Problem solving, Attendance
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.