Customer Service Rep

  • Location: Raleigh, NC
  • Type: Contract
  • Job #8378

DataStaff Inc. is seeking a Customer Service Representative for contract opportunity with one of our direct clients in Raleigh, NC.

*This position is on-site


  • Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals; including imaging, profile configuration, network connectivity, etc.
  • Installation of software on laptops, desktops, and mobile devices.
  • Performs troubleshooting, maintenance, and issue resolution related to laptops, desktops, telephony, and mobile devices
  • Provides IT hardware/software service and support for new employees; including equipment setup, delivery, and IT-related training.
  • Completes tasks related to the off-boarding of separated employees; including account de-provisioning and equipment retrieval.
  • Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed-upon service ensure a high level of customer satisfaction; communicate customer updates when issues may impact agreed-upon service levels.
  • Assists with major (Priority 1) incidents including issue definition, action plan, and success criteria. Communicate with affected groups, stakeholders, and end-users about the impact on business operations.
  • Maintains adherence to the organization's Information Security policies and procedures.
  • Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
  • Performs additional duties as assigned.


  • High school diploma or equivalent (GED or High School Equivalency Diploma) required, Bachelor’s degree in information technology, Computer Science, or related field preferred.

Required Qualifications:

  • 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
  • Experience with ticketing systems such as Service Now, Heat, Remedy, or other comparable
  • IT Service Management system (ITSM).
  • Experience supporting Microsoft Active Directory
  • Experience supporting Windows 10, Windows 11, and Apple iOS operating systems.
  • Experience supporting Microsoft Office 365 applications.
  • Experience supporting audio/visual software such as Microsoft Teams, Cisco Webex, or other virtual
  • Excellent verbal and written communication skills.
  • Professional customer service attitude.
  • Action-oriented with the ability to balance urgency with sound judgement and communication.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. 

Complete the application form below to Apply for this Customer Service Rep position today.

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