DataStaff, Inc. is currently seeking a Technical Support Analyst to fill a long-term contract opportunity with one of our direct clients in Warrenton, VA. *This position is 100% onsite *Local travel will be required
Responsibilities:
Assist IT Management with integration, management, and support of the Information Technology program for a Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites.
Provide IT administration and technical support for agency specific software and hardware systems.
The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones)
Knowledge and Abilities:
Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendars, distribution lists, etc.)
Basic experience with IT inventory control, ticketing system and reporting.
Basic experience with analog and digital phone configuration and troubleshooting.
Resolve network and infrastructure issues.
Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
Identify security vulnerabilities and report security incidents promptly.
Track end-user support activities through the ticketing system.
Monitor network and computer systems performance.
Own reliable transportation. The agency will reimburse them for all travel expenses directly.
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
Good understanding of Network and IT security.
Possesses excellent customer service skills and is teamwork oriented.
Possesses good organization and time management skills.
Required Skills:
3 Years - Must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.
3 Years - Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
3 Years - Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
3 Years - Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
3 Years - Basic experience with the setup and support for IT presentations utilizing equipment and software.
3 Years - Basic experience with IT inventory control and reporting.
3 Years - Basic experience with IT staff training via in person or electronic media.
3 Years - Basic experience with analog and digital phone configuration and troubleshooting.
3 Years - Working knowledge and experience with computer application installation, administration, and training.
3 Years - Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
3 Years - Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
3 Years - Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
3 Years - Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.
Service Support Analyst
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12624
DataStaff, Inc. is in need of a Service Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
* This position is hybrid; 2 days/week are onsite
Responsibilities:
Application/Production Support role for the Child Welfare/PATH NC application.
Provides assistance to external customers and service providers using the system.
Requires strong customer service skills.
Focuses on application support rather than hardware.
Requires moderate technical and troubleshooting experience.
Monitors and addresses county issues that front-line Help Desk staff cannot resolve.
Diagnose issues to determine root causes.
Resolve isolated problems when possible.
Escalate broader or system-level issues to the development team as needed.
Work closely with business and technical teams to troubleshoot and analyze issues.
Reproduce, isolate, and document complex problems.
Provide resolutions using temporary process changes and support testing of fixes and patches.
Assist with staging or test environment setup when required.
Recommend product or process improvements based on observed trends or patterns.
Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
Support the coordination, budgeting, approval, and implementation of system change requests.
Required Skills:
3 Years - Experience and knowledge of browser-based applications.
5 Years- Experience researching, analyzing and interpreting automated system problems.
3 Years -Experience working in an Application/Production Support-based (not hardware) help desk environment.
3 Years - Experience in phone-based, customer service-focused roles, being able to think and respond quickly to customer questions.
Desired Skills:
2 Years - Working knowledge of social services and Child Welfare program.
1 Years - Broad knowledge of the PATH NC application and functionality.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
IT Support & Identity Management Specialist
Location:Graham, North Carolina
Type:Contract To Hire
Job#12579
DataStaff, Inc. is recruiting for an onsiteIT Support & Identity Management Specialist fora contract-to-hire opportunity with one of our direct clients located in Graham, NC
Role Overview: We are seeking an IT Support & Identity Management Specialist to provide advanced technical support and systems administration across a diverse IT environment. This position serves as an escalation point for complex end-user issues while also taking ownership of identity and access management, endpoint deployment, application support, system monitoring, and infrastructure maintenance. The ideal candidate combines strong hands-on troubleshooting skills with a service-oriented mindset. This person should be comfortable supporting users at all levels of an organization, including executives, while independently diagnosing difficult technical problems and identifying opportunities to improve the reliability and efficiency of the IT environment.
Key Responsibilities:
Serve as an escalation point for complex hardware, software, network, and application issues that require advanced troubleshooting and root-cause analysis.
Administer user accounts, permissions, security groups, and access controls across enterprise systems.
Support identity and access management processes, including account provisioning, access changes, and security policies.
Deploy, configure, maintain, and troubleshoot Windows laptops, desktops, mobile devices, and related end-user technology.
Provide advanced support for Microsoft technologies, including Windows, Microsoft 365, and Active Directory.
Install, configure, troubleshoot, and maintain business-critical applications.
Coordinate with third-party vendors when application or infrastructure issues require external support.
Provide responsive, high-touch technical assistance to executives and other high-priority users.
Monitor systems and infrastructure, investigate alerts, and proactively address potential performance or availability issues.
Support virtual server and infrastructure environments.
Assist with network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.
Maintain accurate asset, hardware, software, and inventory records.
Participate in the deployment and lifecycle management of new computers and other technology assets.
Develop technical documentation, troubleshooting procedures, and end-user guides.
Create and deliver user training on new applications, technology tools, security practices, and common technical issues.
Review support trends and recurring incidents to identify root causes and recommend long-term solutions.
Maintain detailed records of incidents, resolutions, system changes, and administrative activities.
Assist with technology projects, system upgrades, deployments, and other infrastructure initiatives.
Required Qualifications:
Degree in Information Technology, Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and practical IT experience.
Strong experience supporting and administering Microsoft Windows environments.
Hands-on experience with Microsoft Active Directory, including user and group administration.
Experience supporting Microsoft 365 / Office 365 applications and services.
Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Demonstrated ability to troubleshoot hardware, software, operating system, application, and connectivity issues.
Experience installing, configuring, and supporting laptops, desktops, mobile devices, and related peripherals.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong customer-service orientation and the ability to work effectively with users across different levels of an organization.
Ability to work independently while contributing effectively within a collaborative IT team.
Self-motivated with an interest in learning new technologies and taking on increasing technical responsibility.
Preferred Qualifications:
Experience with Identity and Access Management (IAM) platforms or processes.
Experience supporting virtualized environments such as VMware or Hyper-V.
Familiarity with scripting or automation tools such as PowerShell.
Experience with system monitoring, infrastructure maintenance, or server administration.
Relevant IT certifications such as CompTIA, Microsoft, Network+, Security+, or similar credentials.
What We’re Looking For: This role is well suited for an IT professional who enjoys solving difficult problems and wants responsibilities that extend beyond traditional help desk support. The successful candidate will be technically curious, dependable, organized, and comfortable taking ownership of issues from initial diagnosis through resolution. The position provides an opportunity to gain broader hands-on experience across systems administration, identity management, networking, virtualization, endpoint management, application support, and IT infrastructure while remaining closely connected to the users and business operations the technology supports.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Service Desk Specialist
Location:Raleigh, North Carolina
Type:Contract
Job#12411
DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.