Desktop Support Specialist

• Location: Sturtevant, Wisconsin
• Type: Contract
• Job #11958

DataStaff, Inc. is seeking a Desktop Support Analyst for a long-term contract opportunity with one of our direct clients in Sturtevant, WI.

Key Responsibilities

• Deliver second-level (L2) onsite technical support for desktops, laptops, mobile devices, telephony, peripherals, and collaboration tools
• Troubleshoot and resolve complex hardware and software issues across Windows and macOS environments
• Install, configure, image, and deploy end-user devices and applications
• Serve as the escalation point for issues not resolved at the service desk level
• Support employee onboarding and offboarding, including device setup, access coordination, training, and asset management
• Provide high-touch, priority support for senior leadership and visiting executives
• Manage incidents, requests, and tasks through an IT service management system, ensuring timely resolution and adherence to service levels
• Assist in major incident response, including triage, onsite coordination, and follow-up analysis
• Maintain and support conference room technology, including video conferencing and collaboration platforms
• Partner with internal IT teams and external vendors to resolve cross-functional technical issues
• Document solutions, maintain asset records, and contribute to standard operating procedures
• Ensure compliance with security policies, device standards, and data protection practices
• Support local IT initiatives such as system upgrades, office moves, and hardware refresh cycles
• Participate in after-hours or on-call support as needed

Qualifications

• 2–4 years of experience in desktop support, onsite IT services, or service desk environments
• Proven ability to handle escalated technical issues and provide Level 2 support
• Experience supporting executive-level users is a plus
• Strong knowledge of:
  • Windows 10/11 and macOS environments
  • Microsoft 365 tools and services
  • Active Directory and user/device administration
  • Mobile device platforms (iOS/iPadOS)
  • Collaboration tools such as Microsoft Teams, video conferencing systems, or similar technologies
• Familiarity with ITSM platforms and ticketing workflows (incident, problem, change management)
• Strong customer service orientation with excellent communication skills
• Ability to manage competing priorities and work independently in an on-site setting
• Detail-oriented with a focus on documentation and process consistency
• High school diploma required; degree in IT or related field preferred

Work Environment

• Primarily onsite role supporting multiple nearby office locations
• Regular interaction with employees, leadership, and executive visitors
• Occasional physical handling of IT equipment
• Flexibility for occasional after-hours or weekend support during critical activities

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401(k) program available for employees after 6 months.