DataStaff, Inc. is seeking a Part-TimeTechnical Support Analyst for a contract-to-hire opportunity with one of our direct clients in the Richmond, VA area. *This position is onsite; 3 days per week (24 hours a week)
Responsibilities:
Assessing, maintaining, and supporting the district’s technology: including hardware, software, systems, and upcoming technology initiatives.
Ensures reliable operations, provides technical assistance, supports planning, and execution of technology?related projects.
Technology Needs Assessment:
Evaluate district needs for hardware, software, systems, and upcoming technology projects.
Track current and future initiatives, issues, concerns, and action items.
Technical Support & Troubleshooting:
Provide technical assistance for applications, hardware, and system-related issues.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
Systems Maintenance & Documentation:
Document, maintain, upgrade, or replace hardware and software systems.
Maintain accurate district asset inventory records.
Procurement & Security:
Review and recommend procurement of information technology equipment.
Maintain required security controls over software and related systems.
User Support & Technology Guidance:
Advise users on available technologies that support business needs.
Communicate user needs to the client’s IT Operations Center or VITA for additional guidance or solutions.
Issue Escalation:
Escalate urgent issues and outages to the client’s IT Operations Center, Information Security Office, and VITA as appropriate.
Knowledge and Experience:
Experience supporting office relocations, including server moves and telephone setup.
Experience initiating or supporting Electronic Health Records (EHR) implementation.
Required Skills:
1 Year - Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
1 Year - General knowledge of MS 365 applications: including Word, PowerPoint, Excel, Outlook, SharePoint, Teams.
1 Year - Experience leading meetings, configuring audio equipment.
1 Year - Experience troubleshooting hardware and software- hands-on or from a service desk.
1 Year - Experience creating professional communications to users.
1 Year - Demonstrated success in managing and prioritizing work.
1 Year - Must have basic understanding of writing technical processes and instructions to simply processes for users.
1 Year - Must be able to write clear emails explaining technical issues and work toward a solution and have the ability to follow up with user/district as needed.
1 Year - Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
1 Year - Must have a basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues.
1 Year - Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia.
1 Year - Demonstrated knowledge of Virginia Information Technologies Agencies' policies and processes regarding PC Refresh.
1 Year - Must have demonstrated success working as a team member and collaborating to achieve objectives.
Desired Skills:
1 Year - Demonstrated experience planning, executing, and supporting full office relocations, including structured cabling, network wiring, and equipment setup.
1 Year - Excellent project management skills and ability to manage multiple priorities.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months
Senior Desktop Support Technician
Location:Richmond, Virginia
Type:Contract
Job#12426
DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA. *This position is onsite
Knowledge and Experience:
Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office, including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks.
Considerable knowledge of Laptop Refresh.
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills.
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS.
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Service Support Analyst
Location:Charlotte, North Carolina
Type:Contract
Job#12425
DataStaff, Inc is in need of a Service Support Analyst for a long-term contract opportunity for one of our direct clients in Charlotte, NC.
*This position is onsite
Responsibilities:
Manage the day-to-day operation of the department-specific software application or system.
Identifies system requirements and solves moderately complex business problems.
Assists users and trains staff on the use of applications or systems.
Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions.
Maintains strong interpersonal and communication skills.
Provides first and second-line application support, resolving technical queries and communicating solutions directly to customers for the departmental-specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to the appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications, scripts, and infrastructure by the support team
Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and set up new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS), which includes assigning/launching e-learning courses, setting up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.
Required Skills:
3 Years - Define, track, and assure responsiveness to clients' information technology problems
3 Years - Prepare status reports
3 Years - Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
3 Years - Categorize time spent, requests for service and assets according to provided definitions
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.