DataStaff, Inc is in need of a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients located in Elizabethtown, NC.
*The selected candidate will be required to work onsite in the Columbus, Bladen and Sampson County area.
Job Description: Our client is seeking a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in in Elizabethtown and surrounding counties.
Responsibilities
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images new computers and loads appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas
Creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
7 Years - Installing and imaging new computers and loading of appropriate software for customers.
7 Years - Installing local and network printers and other peripherals and configuration of same.
7 Years - Migrating data and user profiles.
7 Years - Documenting process and procedures related to technical field support activities.
7 Years - Demonstrates knowledge and a working experience with ServiceNow call tracking system.
7 Years - Comfortable with traveling for the role.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Technical Support Analyst
Location:Petersburg , Virginia
Remote:Hybrid
Type:Contract
Job#12186
DataStaff, Inc. is seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Petersburg, VA. *This position is hybrid
Responsibilities:
Perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of their assigned regions, and be the voice of their assigned region.
Schedule refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting.
Determine the needs of the region for hardware, software, upcoming projects, and more.
Communicate the needs of the region to the IT Operations Center.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the IT Operations Center.
Direct users to the appropriate source of help based on needs.
Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
Advise users on how to use technology or what technology exists to meet their business needs or communicate those needs to the IT Operations Center for advice.
Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
Escalates any urgent issues and outages to the IT Operations Center and the Information Security Office
Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
Provides weekly reports on the status of operations and the above-listed tracked activities to the IT Operations Center.
Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.
Required Skills:
1 Year - Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
1 Year - General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and Bookings.
1 Year - Experience troubleshooting hardware and software – hands-on or from a service desk.
1 Year - Demonstrated skills in creating professional communications to users.
1 Year - Demonstrated success in managing and prioritizing work.
1 Year - Must be able to write clear emails explaining technical issues and work toward a solution and have the ability to follow up with user/district as need.
1 Year - Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
1 Year - Must have a basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues.
1 Year - Experience working on PC Refresh projects.
1 Year - Demonstrated knowledge of the Virginia Information Technologies Agency's policies.
Desired Skills:
1 Year - Hardware/software troubleshooting experience.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months
Desktop Support Specialist
Location:Clinton, NC
Type:Contract
Job#11839
DataStaff, Inc is in need of a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients located in Clinton, NC
*This position is onsite. *Local travel required.
Our client is seeking a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in Sampson County, NC
Responsibilities
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images new computers and loads appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas
Creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
7 Years - Installing and imaging new computers and loading of appropriate software for customers.
7 Years - Installing local and network printers and other peripherals and configuration of same.
7 Years - Migrating data and user profiles.
7 Years - Documenting process and procedures related to technical field support activities.
7 Years - Demonstrates knowledge and a working experience with ServiceNow call tracking system.
7 Years - Comfortable with traveling for the role.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.