DataStaff, Inc. is seeking several Call Center Representatives for contract-to-hire opportunities in the New Jersey area.
This role is remote, but candidates must reside in the state of NJ at ALL times for this opportunity.
This position requires you to have a professional, quiet workspace, free from distractions, with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.
This is full-time and we are seeking candidates who can work any shift during the hours of operation. Hours of Operation for the open enrollment period of November - January: Monday through Friday (8:00 AM to 8:00 PM) Saturdays and Sundays (8:00 AM to 5:00 PM)
Hours outside of the open enrollment period are Monday through Friday (8:00 AM to 5:00 PM). Schedules are assigned during the first week of the training period.
Requirements: The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policies and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English-speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Perform other duties as assigned by management.
Experience Required:
High School Diploma, GED, or equivalent; AA or higher degree preferred.
Minimum of 6 months' experience needed;
Strong data entry and telephone skills;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently;
Previous experience with computers, phone systems, and headsets preferred;
Previous experience in customer service and call center preferred;
Bilingual Spanish is a plus.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representatives
Location:Hamilton Township, NJ
Type:Contract
Job#12723
DataStaff, Inc. is seeking several Call Center Representatives for contract-to-hire opportunities in the New Jersey area.
This role is remote, but candidates must reside in the state of NJ at ALL times for this opportunity.
This position requires you to have a professional, quiet workspace, free from distractions, with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.
This is full-time and we are seeking candidates who can work any shift during the hours of operation. Hours of Operation for the open enrollment period of November - January: Monday through Friday (8:00 AM to 8:00 PM) Saturdays and Sundays (8:00 AM to 5:00 PM)
Hours outside of the open enrollment period are Monday through Friday (8:00 AM to 5:00 PM). Schedules are assigned during the first week of the training period.
Requirements: The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policies and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English-speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Perform other duties as assigned by management.
Experience Required:
High School Diploma, GED, or equivalent; AA or higher degree preferred.
Minimum of 6 months' experience needed;
Strong data entry and telephone skills;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently;
Previous experience with computers, phone systems, and headsets preferred;
Previous experience in customer service and call center preferred;
Bilingual Spanish is a plus.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representative
Location:Raleigh, NC
Type:Contract To Hire
Job#12682
DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.
This is a hybrid role with some onsite work required.
Responsibilities:
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.
Education:
High school diploma or G.E.D.
Required Qualifications:
1 or more years of call center experience required
Experience working with fax machines, computer software, and telephone technology
Must have reliable internet connection
Customer Satisfaction, Customer Service, Data Entry, Time Management, Communication, Problem solving, Attendance
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Internal IT and Infrastructure Operations Manager
Location:Cary, North Carolina
Type:Direct Hire
Job#12697
Salary:$125,000 Annually
DataStaff, Inc is seeking an Internal IT and Infrastructure Operations Manager for a direct-hire opportunity with one of our direct clients located in Cary, NC The Manager, Infrastructure Operations & Internal IT is responsible for leading the organization's enterprise infrastructure, technology operations, and internal IT services. This role oversees AWS cloud environments, ensuring reliability, security, performance, scalability, and cost optimization. This role provides strategic and operational leadership across cloud platforms, networks, cybersecurity operations, internal IT, and service management.
Responsibilities include managing and maintaining cloud infrastructure, cloud-hosted applications, the corporate network infrastructure and on-premises servers. Additionally, you will support offshore team onboarding activities, coordinate and manage SOC audit engagements, ensure compliance with security and regulatory requirements, and facilitate collaboration between internal and external teams. This role requires maintaining a stable, secure, and high-performing IT environment while providing exceptional technical support to employees and stakeholders across the organization. Overall responsibility for the infrastructure support organization, ensuring consistent and reliable system operations.
Job Accountability/Responsibilities:
Essential Functions:
Manage and support cloud-based compute, storage, networking, database, and platform services.
Ensure cloud environments comply with corporate security policies and regulatory requirements.
Manage the technical services team, including day-to-day supervision of all technical services functions, cloud engineers, network group and Internal IT.
Ensure high availability and resiliency of mission-critical systems.
Lead cloud adoption and optimization initiatives across AWS
Oversee cloud monitoring, observability, alerting, and incident response processes.
Understands management and integration of cloud services (SaaS), hosted cloud services (IaaS, PaaS), and on-prem applications.
Understand Security tools and is able to react immediately as needed to patch systems and remove vulnerabilities.
Lead and oversee BOD IT projects, ensuring successful delivery, stakeholder alignment, and adherence to project objectives.
Work with application development leaders to help ensure IT projects are completed on time, at or under budget and are properly documented.
Work with business stakeholders to understand application support requirements and direct developers and analysts to document and automate required functions.
Set up and ensure adherence to service level agreements required for audit and compliance with all client groups.
Meet with business stakeholders on regular basis to ensure that applications are properly supported by staff.
Interface with outside vendors for the support and maintenance of standards, resolution of problems and other operational issues.
IT owner of internal applications which include Office 365 Cloud environment, incident management system (ServiceDesk), SharePoint, SQL Server, Customer Call Center, company intranet and phone systems.
Manage all purchases and services related to PC’s.
Manages the internal helpdesk team members.
Supervise performance and professional development for staff.
Coordinate recruiting, hiring, and performance evaluation requirements with Director of infrastructure technology.
Responsible for creating and implementing the organization’s policies and best practices.
Work involves recommending to management, formal or informal policy or procedure, which guide the efforts of a functional area.
Responsible for providing day-to-day supervision and development to team members. Project management for cross-functional teams.
Research new products and services that may enhance functionality or reduce costs.
Document existing processes: identify ways to incrementally improve internal processes.
Document and enhance business processes by automating key factors and improving employee efficiency throughout the company.
Manage and maintain Windows server infrastructure across AWS cloud and on-premises environments.
Key Measures: Responsiveness: Supporting, Maintaining & Enhancing the Product. Provide robust cloud environments for development, test, production and corporate users that Meet or Exceed Service Level Agreements for customers and corporate functions Product reliability. Product quality. Measurable objective metrics.
Ability to be on-call for after-hours work as well as respond to on-call paging systems.
Ability to present complex technical topics to management and external customers in a way that non-technical people can understand.
Ability to explain concepts with technical and non-technical staff.
Maintains regular contact with both internal and external stakeholders, requiring effective interpersonal and communication skills to support routine business interactions. Customer interactions require courtesy, exchange of information, and problem solving.
Works effectively with all co-workers; team player.
Communicates effectively and in a professional manner.
Works under deadlines and subject to heavy project load.
Education, experience, certification/training:
Bachelor’s degree in Computer Science or related field, or equivalent experience.
Minimum 8 years of IT experience with infrastructure or cloud technologies.
Minimum 3 years leading cloud engineering, platform operations, or infrastructure teams.
At least 3 years of development experience with Java and SharePoint technologies.
At least 3 years of hands-on SQL Server knowledge.
Experience with DevOps tools (Git, Jenkins, Terraform, etc.).
Experience with AWS, Azure, Microsoft 365, Windows/Linux, networking, databases, and security technologies.
Experience with financial planning systems as a SaaS solutions such as Workday and NetSuite.
Experience with system administration of Contact Center Express server and desktop environments.
CISSP, or equivalent work experience preferred.
Strong Windows, Active Directory, Exchange, SQL Server, and Azure/AWS
Must possess in depth understanding of security concepts and implementation.
Previous experience managing teams is required.
This opportunity is available as a W2 position with a competitive benefits package.
Service Desk Specialist
Location:Raleigh, North Carolina
Type:Contract
Job#12411
DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.