DataStaff, Inc. is currently seeking a Tax Call Center Representative for a long-term contract opportunity with one of our direct clients in Indianapolis, IN. *This position is onsite
Call Center Responsibilities
Enjoys learning about a variety of procedures, including tax filing and payment requirements.
Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
Apply knowledge acquired in training and utilize resources to analyze and problem-solve.
Respond to a variety of tax inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
Comply with all ethical and confidentiality requirements.
Tax Analyst Responsibilities:
Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, and other state agencies.
Review accounts and properly apply payments to taxpayer accounts as needed.
Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in the software and database applications for unpaid/unfiled tax liabilities.
Review and close files paid in full, dismissed, or discharged.
Create billings/liabilities in the software and database applications according to court orders. Abate penalties and interest accordingly.
Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
Required Skills:
High school diploma or equivalent.
2 Years - Prior experience in a fast-paced call center environment.
2 Years - Customer service-related experience.
1 Year - Experience adhering to ethical and confidentiality requirements
Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Desired Skills:
1 Year - Knowledge of tax regulations.
1 Year - Ability to analyze and troubleshoot tax-related inquiries.
Associate's or Bachelor’s Degree in accounting, finance, or related field.
This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representative
Location:Raleigh, NC
Type:Contract To Hire
Job#12117
DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.
This is a hybrid role with some onsite work required.
Responsibilities:
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.
Education:
High school diploma or G.E.D.
Required Qualifications:
1 or more years of call center experience required
Experience working with fax machines, computer software, and telephone technology
Must have reliable internet connection
Customer Satisfaction, Customer Service, Data Entry, Time Management, Communication, Problem solving, Attendance
This opportunity is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months of employment.
Survey Evaluator
Location:Raleigh, NC
Type:Contract
Job#12201
DataStaff, Inc is seeking a Survey Evaluator for a long-term contract opportunity with one of our direct clients located in Raleigh, NC
*This position is on-site one day a week (normally Wednesdays)
Position Description: The Survey Evaluator is a full-time role that will serve on the Survey Team within the Program Evaluation Unit. The Evaluator is responsible for supporting survey-related efforts with the Benefits’ Quality, Population Health, Evaluation (QPHE) Unit. The Survey Evaluator will engage with teams across QPHE who utilize surveys as an evaluation component.
The Survey Evaluator works under the direction of the Survey Team Lead and works closely with the lead, analysts, and other evaluators on: Consumer-facing surveys that produce Patient Reported Outcome Measures (PROMs), provider surveys, initiative/program-specific surveys, and network adequacy call studies.
Responsibilities include, but are not limited to:
Survey Management: Support the design, implementation, analysis, and reporting of surveys.
Ensure surveys directly fielded by the client, and those fielded for the client by contractors, are:
Providing actionable information or data specifically needed to meet evaluation requirements;
Fielded with appropriate methods and sample frames; and
Written with clear and unambiguous questions and appropriate skip patterns.
Partner Engagement: Serve as a liaison to contractors, other Health and Human Services Divisions, Prepaid Health Plans, Providers, and advocacy organizations on issues related to NC Medicaid surveys. Present results and findings to relevant stakeholders.
Data Analysis: Provide meaningful qualitative and quantitative analysis of survey findings and their impacts on quality and population health policies and programs. Ensure data quality, contribute to report and data brief writing, create legible and accessible tables and figures to summarize findings.
Program/Policy Monitoring: Adjust survey design as NC Medicaid programs and policies are updated and as new legislation is enacted. Stay up-to-date with Centers for Medicare and Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA), National Association of State Directors of Developmental Disabilities Services (NASDDDS), and the Agency for Healthcare Research and Quality (AHRQ) protocol, requirements, and guidelines for survey activities.
Knowledge, Skills, and Abilities:
Designing valid survey instruments
Designing relevant/specific survey samples
Collecting survey data – experience with multiple modalities (e.g., online, telephone, mail) preferred
Analyzing survey data (both qualitative and quantitative)
Identifying and engaging with relevant and diverse internal and external partners for various components of the survey process
Familiarity with REDCap and/or similar online survey platforms
Strong proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook)
Understanding of program evaluation
Demonstrated skill in creating and maintaining collaborative working relationships with internal and external partners
Demonstrated ability to communicate complex material in a clear and concise manner both verbally and in writing
Demonstrated ability to collaborate across teams to accomplish organizational goals
Excellent critical thinking, problem solving, and project management skills
Self-starter with the ability to manage various workstreams independently with minimal supervision
Minimum Education and Experience: Bachelor’s degree from an appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience. Manager’s Preferences:
Master’s degree in related discipline (e.g., public health, population health, statistics, public administration) or three years of programmatic experience related to the area of assignment
Familiarity with Medicaid and health care and associated rules, regulations, and standards
Knowledge and demonstrated experience in health care experience surveys from both consumer and provider perspectives
Experience interpreting and responding to federal monitoring/evaluation requirements and large system pilot projects/initiatives
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Inventory Specialist
Location:Raleigh, North Carolina
Type:Contract
Job#12187
DataStaff, Inc. is seeking an Inventory Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC
*This position is onsite
Job Description: Our client is seeking an inventory specialist with basic technical knowledge of Physical Security and IT systems that align together and the ability to create programs and procedures that are aligned with the Facilities Access Control System (FACS) programs/initiatives.
Responsibilities:
Support duties consistent with documenting and coordinating activities with respect to inventory management, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.
Manage, process, and account for all equipment, devices, materials, and parts associated with the implementation for buildings and facilities.
Work directly with the Distribution Center staff and keep them apprised of pending orders.
Perform semi-annual inventory assessments to ensure all devices, equipment, and materials are properly accounted for.
Submit the assessment report to Security Management for review.
Manage the safety stock requirements.
Scheduled reports (weekly/monthly, etc.) shall be generated and submitted to Security Management, indicating the following:
Material received during report term (inbound)
Material picked up for surplus report term (outbound)
Material returned to manufacturer (RMA) report term (outbound)
Material returned to inventory from manufacturer (RMA) report term (inbound)
Material issued to the security vendor for incidents or installation report terms (outbound)
Current inventory levels by part number
Material shall be invoiced upon arrival.
Managing the coordination and verification of scheduled PMs.
Identify which devices are coming to the end of life and arrange for replacement.
Manage the badging supplies and be responsible for restocking.
Manage the quotes and invoices that are relative to inventory.
Responsible for the surplus process and shall adhere to the Surplus procedures.
Ensure all retired servers are discarded in accordance with the Information Security Office procedures.
Support the Security Operations Center (SOC) with basic system configurations.
Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
Perform monthly device testing of selected buildings, and facilities, documents, and secure findings.
Assist in the creation of document(s) that detail the information and design of new building construction, new implementation, and requests for additional device(s).
Manage all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons. This position shall brief IT-EMS when these situations occur.
Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.
Required Skills:
3 Years - Equivalent experience or at least three years of holding a physical security background with knowledge of security systems.
3 Years - Experience with troubleshooting security devices, including an understanding of the Security Genetec platform and associated software.
3 Years - Experience with installation and service of video surveillance equipment, IP cameras and card readers.
3 Years - Ability to create and maintain required documentation. This includes documenting the arrival of new devices and equipment and placing them in their proper location.
3 Years - Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint)
3 Years - Working knowledge of the ServiceNow platform and associated software.
3 Years - Written and verbal communications are clear, concise, and able to achieve intended objectives.
3 Years - Problem-solving skills with the ability to determine root/cause, for late deliveries, unaccounted for devices and equipment.
3 Years - Able to construct new policies and procedures as it relates to assigned duties and responsibilities.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.