Business Analyst

Location: Richmond, Virginia
Type: Contract
Job #11065

DataStaff Inc. is seeking a Business Analyst for a long-term contract opportunity with one of our direct clients located in Richmond, VA.

*This position is hybrid; 4 days will be onsite.

Job Responsibilities:

Conducts project initiation activities to identify new problems and objectives related to computer applications and identifies issues to be addressed in the Requirements Definition Phase.
Conducts requirements elicitation and documentation for new applications or enhancements to current applications.
Works with business and Information Systems staff to determine needs and produce an SDLC compliant Requirements Definition document that completely and clearly defines the requirements within the established time frame.
Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and standards.
Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format.
Attends application design and development scrum meetings to represent business needs and requirements during design and development processes.
Write and execute system test plans to verify the system meets all documented requirements.
Perform manual testing on web applications and verify successful completion of test plans.
Create testing plans to confirm that application meets requirements and design specifications.
Document bugs and application insufficiencies with sufficient information to allow a developer to reproduce issues so they can be corrected.
Assist with the development of user testing scripts for User Acceptance Testing.

Knowledge and Skills:

Experience manually performing testing on a web application.
Ability to write and execute test plans and scripts according to identified standards.
Ability to identify and document bugs or insufficiencies in a web application.

Required Skills:

8 Years - Extensive experience in business and systems analysis, requirements documentation, system development life cycle, and agile application development.
8 Years - Extensive experience defining and documenting user requirements from multiple sources, prepare complex documents to effectively relay requirements.
8 Years - Extensive experience supporting application development, maintenance, and implementation, systems analysis and design, and business process improvement.
8 Years - Extensive experience defining and documenting business processes and mapping or developing processes in a new system.
8 Years - Considerable experience in testing complex systems to determine that business needs are met.
8 Years - Experience conducting meetings and documenting project decisions.
8 Years - Ability to successfully participate in a development team, help foster a team environment, and effectively communicate both orally and in writing.

Desired Skills:

2 Years - Familiarity with web application software development projects using .Net.
2 Years - Familiarity with documenting requirements in Microsoft Team Foundation Server.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

GIS Analyst

Location: Richmond, Virginia
Remote: Remote
Type: Contract
Job #11064

DataStaff, Inc. is seeking a GIS Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.

*This position is remote

Responsibilities:

Support the organization’s modernization efforts by ensuring the accuracy, consistency, and completeness of geospatial data, specifically focusing on improving the quality of geocoded address points and resolving topology conflicts and overlaps on statewide GIS layers.
Use ESRI GIS tools to perform data quality assessments, identify errors, and implement corrective measures.
Collaborate with senior GIS analysts to review the quality of geocoding sources and methodologies to enhance an existing model used for voter placement.
Produce professional and clear geographic outputs such as maps, shapefiles, and written recommendations for geographic requests and inquiries from internal stakeholders.

Required Skills:

2 Years - Experience utilizing ESRI ArcGIS Enterprise and ArcGIS Online to edit and maintain geospatial datasets.
2 Years - Demonstrated ability to perform comprehensive quality control and quality assurance checks on geocoded address points
2 Years - Experience identifying and correcting gaps, overlaps, and misalignments in statewide boundary layers (e.g., county and municipal boundaries, etc.)
2 Years - Capability to use automated tools (e.g. ArcPy) and manual techniques to validate spatial data and correct errors.
2 Years - Facility working with cross-functional teams to resolve data quality issues and improve data accuracy.
2 Years - Ability to collaborate with internal and external stakeholders to ensure consistent data standards.
2 Years - Strong communication skills, including preparing clear and accurate documentation of data quality procedures, error correction methods, data sources.
2 Years - Possesses strong written and verbal communication skills, including communicating layers and data quality assurance processes to general audiences

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.

Lead Analyst - Power App and Automate

Location: Richmond, Virginia
Type: Contract
Job #11062

DataStaff, Inc. is seeking a Lead Analyst - Power App and Automate for a long-term contract opportunity with one of our direct clients in Richmond, VA

*This position is hybrid; 3 days per week are onsite

Job Description:
The Lead Analyst – Power Apps and Automate will support and optimize Microsoft Power Apps and Power Automate solutions, serving as the lead analyst within a team of analysts within the Business Integrated Solutions Division. This role requires advanced expertise in Microsoft Power Platform technologies to enhance business processes, improve operational efficiency, and provide ongoing technical support. This position will be allocated 70% to hands-on technical analysis and 30% to leadership and supervisory responsibilities.

Responsibilities:
Support Microsoft Power Apps and Automate Solutions (70%)

Develop, enhance, and maintain Power Apps solutions to improve workflow automation and efficiency.
Design, implement, and support Power Automate processes, integrating automation solutions with business operations.
Provide technical support, including managing and resolving support tickets related to Power Apps and Automate.
Assist in building tier 1 applications and contribute to tier 2 app development using premium connectors.
Analyze system performance and optimize applications for scalability and security.
Create and maintain Power BI dashboards to track automation effectiveness.

Leadership and Team Guidance (30%)

Act as the lead analyst, guiding and mentoring a team of analysts working on Power Apps and Automate solutions.
Ensure best practices in Power Platform development and optimization are followed across the analyst team.
Collaborate with IT and business stakeholders to ensure alignment of solutions with organizational goals.
Provide training and knowledge-sharing sessions to enhance the team’s Power Platform capabilities.
Present insights, recommendations, and progress updates to leadership.

Experience & Qualifications:

7+ years in business/application analysis, automation solutions, or Power Platform development.
Proven expertise in Power Apps and Power Automate, including enterprise-scale deployment and optimization.
Extensive experience supporting and enhancing low-code/no-code applications in complex environments.

Advanced proficiency in Microsoft Power Apps, Power Automate, Canvas App, Power BI, and Azure integrations.
Strong knowledge of application lifecycle management, low-code development, and cloud technologies.
Experience with Application Performance Monitoring (APM) tools for Microsoft Power Platform solutions.
Ability to lead, mentor, and support a team of analysts while maintaining a hands-on technical approach.
Expertise in translating technical capabilities into actionable business strategies.

Education & Certification

Bachelor's degree in IT, Computer Science, or a related field.
Certifications in Microsoft Power Platform, Azure, or related technologies are highly desirable.

Required Skills:

8 Years - Exceptional verbal and written communication skills.
8 Years - Engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions.
5 Years - Leading, delegating, motivating, and obtaining desired results.
5 Years - Work with business units to assess complex business functions and processes.
5 Years - Negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically.
7 Years - Advanced Microsoft Power App and Automate experience

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

HCM Business Analyst

Location: Raleigh, North Carolina
Remote: Remote
Type: Contract
Job #11061

DataStaff, Inc. is seeking an HCM Business Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This is position is remote

Knowledge, Skills and Abilities:

Deep HCM Knowledge: Comprehensive understanding of HR practices, compliance regulations, and industry best practices
Deep Organizational Knowledge (preferred, but not required): Comprehensive understanding of the state’s organization management and culture, specifically organization roles versus user roles and how organizations interact with user roles
SaaS Platform Expertise: Proficiency in a specific HCM SaaS platform like Oracle Cloud HCM, Workday, SAP SuccessFactors, etc.
Technical Skills: Demonstrated experience with solution design and configuration, data mapping, reporting tools, and integration technologies. Thorough knowledge and demonstrated ability to follow the System Development Life Cycle (SLDC)
Communication Skills: Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. Ability to facilitate and lead meetings and discussions with end-users, business owners, and team members
Problem-Solving: Strong analytical skills to troubleshoot system issues and identify solutions
Facilitation and Collaboration: Collaborate with cross-functional teams including HR business owners, IT developers, and project managers

Education and Experience Recommended:

Bachelor’s degree in business administration, human resources, computer science, or any related field from an appropriately accredited institution
Five years of experience in a lead, functional/technical, or similar role focused on HR/Human Capital Management (HCM) providing design, configuration, testing and deployment of cloud-based solutions; talent management experience a plus
Demonstrated experience bridging the gap between people management and digital solutions

Required Skills:

7 Years - Experience in a lead role focused on HR/Human Capital Management (HCM) providing design, configuration, testing and cloud solutions.
7 Years - Comprehensive understanding of HR practices, compliance regulations, and industry best practices
7 Years - Proficiency in a specific HCM SaaS platform like Oracle Cloud HCM, Workday, SAP SuccessFactors, etc.
7 Years - Demonstrated experience with solution design and configuration, data mapping, reporting tools, and integration technologies.
7 Years - Experience collaborating with cross-functional teams including HR business owners, IT developers, and project managers
Bachelor’s degree in business administration, human resources, computer science, or any related field from an appropriately accredited institution

Desired Skills:

7 Years - Talent Management Experience

This position is available on a corp-to-corp basis or as a W2 position with competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our positions are long-term, we also have a 401k program available for employees after 6 months.

Network Engineer

Location: Richmond, Virginia
Type: Contract
Job #11060

DataStaff, Inc. is in need of a Network Engineer for a contract-to-hire opportunity with one of our direct clients in the Richmond, VA area.

*This position is hybrid.
*Statewide travel required

Responsibilities:

Support 4 regional labs and 10 regional offices
Provide PC, software installations, printer, peripherals, Logitech Teams collaborative meeting spaces, and wireless/wired networking support, applicant must have experience supporting workstations, peripherals, printers and basic networking. Engineer will not configure the routers, switches, and firewalls but should understand how to request changes from their management.
Experience working with an IT Service Management ticketing system for work prioritization and internal customer contacts.
Experience providing general end user PC support, training, and questions with a friendly and supportive demeanor
Contractor will assist with the modernization of the lab equipment environment to integrate with our CoreOne LIMS system

Required Travel:

Position will be assigned a state vehicle with a gas card (Driver’s license w/clean driving required)
Travel 3-4 times a week including at least one day of overnight travel
Meals and incidentals will be reimbursed, will pay travel time and onsite time but not pay hotel/overnight time (meaning: they cannot bill for night time hours they stay over in hotel/when they are sleeping).
Must present a professional appearance

Required Skills:

2 Years - Advanced computer skills are required, particularly related to personal computer, PC peripherals and network technical support
2 Years - Expertise related to advanced network administration concepts (DHCP, DNS, routers, firewall, etc.)
2 Years - Experience in troubleshooting computer software/hardware problems
2 Years - Advanced customer relations skills
2 Years - Good verbal and written communication skills
2 Years - Ability to control and manage several projects simultaneously
2 Years - Working knowledge of MS Word, MS Excel, and MS outlook
4 Years - Strong analytical and decision-making skills

.NET Application Architect

Location: Richmond, Virginia
Type: Contract
Job #11059

DataStaff, Inc. is currently seeking a .NET Application Architect to fill a long-term contract opportunity with one of our direct clients in Richmond, VA.

*This position is 100% onsite for first month and then 4 days per week onsite.

Knowledge and Skills:

Seven years of progressive responsibility in an IT environment with demonstrated technical knowledge which provides the necessary skills, knowledge and abilities. Three years relevant Experience with enterprise-wide integration architecture in .NET environment required.
Experience designing and developing web based applications using C#, .NET Core, HTML, CSS, JavaScript, React, Node.js, SQL Server, and RESTful Web APIs.
Strong knowledge in cloud-based architecture and design solutions.
Experience with cloud environments (AWS, Azure, and/or Google Cloud).
Experience with source code control systems (DevOps preferred) and CI/CD processes.
Strong knowledge of enterprise software development techniques such as SOA / EDA-based design, Microservices using Web API, Queue-based processing using any messaging technologies such as RabbitMQ, MSMQ, etc.
Ability to design, develop, and maintain large-scale, high-performing, high-transactional systems.
Design and develop the low-level environment and a production environment to support the Software development cycle.
Guide project teams with the implementation consistent with company policies and practices
Development of product roadmaps and aligning efforts to meet security goals
Strong analytical, problem-solving solving and planning skills.
Ability to multitask in a fast-paced environment.
Enthusiastic, can-do attitude with the drive to learn and improve.
Deep knowledge of design, configuration, and management of Azure and AWS.

Required Skills:

10 Years - Ten years of progressive responsibility in a .NET development environment
7 Years - Demonstrated technical knowledge which provides the necessary skills, knowledge and abilities
3 Years - Three years relevant experience with enterprise-wide INTEGRATION architecture in .NET environment required.
7 Years - Strong knowledge of OOAD and multi-tier architectures, and application of architectural design patterns for solution.
7 Years - Ability to design, develop and maintain large scale, high performing, high transactional systems in .NET.
7 Years - Expertise in C# programming language.
7 Years - Ability to diagram and document designs and requirements.
7 Years - Strong communication and written skills. Ability to work out differences of opinions and publish scalable and quality system design specifications
7 Years - Ability to work as a collaborative member of a team while also being comfortable in leading a work initiative when directed to do so.
7 Years - Ability to set strategic architectural direction in integration technologies.
7 Years - Strong verbal and written communication skills with presentation experience.
7 Years - Design and architect DVS Business applications.
7 Years - Design and develop low level environment and production environment to support Software development cycle.
3 Years - Design and architect Identity and Access Management (IAM) solution using AD, Microsoft application servers and Azure.
7 Years - Write policy and standards as needed to sustain company compliance with regulatory changes
7 Years - Guide project teams with the implementations consistent with company policies and practices
7 Years - Align projects with business and IT strategy to help projects sustain alignment with company policies and standards
7 Years - Work with development and QA teams to ensure the use of secure coding practices and verification methods
7 Years - Development of product roadmaps and align efforts to meet security goals
7 Years - Design and develop databases
7 Years - Deep knowledge in service-oriented architecture frameworks, standards and tools.
7 Years - Ability to diagram and document designs and requirements.
3 Years - Deep understanding of the architecture standards and best practices surrounding integration technologies
3 Years - Deep understanding of the security considerations and implications surrounding SOA and transaction management.
3 Years - Ability to breakdown requirements into project estimates and to determine timelines and dependencies with the other domains/ projects.
3 Years - Ability to determine the architectural implications from requirements that impact other areas of enterprise architecture.
3 Years - Clear understanding of ongoing and planned projects and their inter-dependencies/timelines.
3 Years - Clear understanding of the governance process.
3 Years - Deep understanding of all Enterprise Architecture processes.
3 Years - Strong analytical, problem solving and planning skills.
3 Years - Excellent interpersonal and communication skills.
3 Years - Ability to multi-task in a fast-paced environment.
3 Years - Flexibility to adapt readily to changing business needs.
3 Years - Optimize database systems for performance and reliability.
3 Years- Monitor and provide technical assistance to resolve all database issues related to performance, security, capacity, and access.
3 Years - Ensure data integrity and quality in database systems.
3 Years - Prepare documentations regarding database design, configuration and change management tasks.

Desired Skills:

3 Years - Experience with messaging platforms (such as Azure Service Bus, RabbitMQ or MSMQ) and messaging patterns.
3 Years - Experience with Virginia State Government and VITA, highly desired

This position is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.

Business Analyst

Location: North Chesterfield, Virginia
Type: Contract
Job #11056

DataStaff, Inc. is seeking a Business Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.

*This position is onsite

Responsibilities:

Analyze complex criminal justice policies, processes and computer systems, and will use this information to evaluate automated and manual processes, staff workloads, skills, training needs and other factors to improve efficiency, accuracy and customer services.

Research state laws, policies and processes, in partnership with legal staff, management and staff to ensure that staff and persons eligible to receive services are accurately informed.
Lead the implementation of policies, processes and computer systems.
Apply organizational change management practices, with an emphasis on effective communications, building stakeholder trust and measuring performance with a focus on improving operational performance and customer services.
Plan, coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new services.
Plan and coordinate the creation of public websites and other media, in partnership with public relations staff, to inform the public about the services.
Perform other duties as assigned.

Required Skills:

8 Years - Advanced computer skills are required that aligns with the Job Description
8 Years - Strong analytical skills
8 Years - Ability to create and manage project schedules
8 Years - Ability to research state laws and policies
8 Years - Experience with organizational change management
8 Years - Customer relations skills
8 Years - Good verbal and written communication skills
8 Years - Ability to manage several projects simultaneously
8 Years - Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Child Welfare Readiness Liaison

Location: Durham, North Carolina
Type: Contract
Job #11055

DataStaff, Inc is in immediate need of a Child Welfare Readiness Liaison for a long-term contract opportunity with one of our direct clients located in Durham, NC

*Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

Responsibilities:

Prepare and provide support for staff during the implementation of the statewide Child Welfare system (CWS).
Acts as an integral part of Readiness and Implementation Support initiatives.
Work closely with the Readiness Lead
Facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with staff regarding concerns impacting or related to Child Welfare.
Coordinate with other business and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes and/or escalate to management as they arise.
Use policy subject matter expertise regarding Child Welfare, knowledge of CWS functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system.

Knowledge and Skills:

Excellent written and verbal communication skills
Change management
Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook)
Knowledge of Child Welfare policy
SharePoint
JIRA

Required Skills:

3 Years - Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services
3 Years - Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Child Welfare programs
3 Years - Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met
3 Years - Ability to think analytically and engage in active problem-solving.
3 Years - Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results
3 Years - Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication
3 Years - Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually
3 Years - Demonstrated above average relationship building and retention skills with both internal and external partners

Desired Skills:

3 Years - Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

EHR Security Coordinator

Location: Raleigh, North Carolina
Remote: Remote
Type: Contract
Job #11054

DataStaff, Inc. is currently seeking an EHR Security Coordinator for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position may be worked remotely or onsite
*May require occasional travel to different healthcare facilities

Job Description:
The EHR Security Coordinator is responsible for overseeing and ensuring the security of the organization's Electronic Health Record (EHR) system. This role involves managing access controls, conducting security audits, developing security policies, and ensuring compliance with healthcare regulations such as HIPAA and HITECH. The EHR Security Coordinator will work closely with IT, clinical, and compliance teams to secure patient data and protect the integrity of the EHR system.

Key Responsibilities:

Ensure the EHR system is secure and compliant with federal, state, and organizational security policies, including HIPAA, HITECH, and other applicable regulations.
Monitor and enforce the appropriate use of EHR access controls, ensuring that users have the correct level of access based on their roles.
Conduct regular security audits of the EHR system, identifying and mitigating risks or vulnerabilities.
Develop and maintain security policies, procedures, and guidelines specific to the EHR environment.
Coordinate with the stakeholders to implement and maintain security tools, such as firewalls, intrusion detection/prevention systems, and encryption mechanisms, as applicable to the EHR system.

Oversee user provisioning and de-provisioning, ensuring appropriate access to the system for all employees and contractors.
Manage and audit role-based access controls (RBAC) for the system, ensuring that users have the correct level of access for their duties.
Ensure that system logs and user access records are maintained for auditing purposes, and work with internal audit teams to ensure compliance.
Respond to and investigate security incidents related to the EHR system, ensuring timely resolution and proper reporting to relevant stakeholders.

Perform risk assessments on new modules or integrations within the EHR, identifying potential security vulnerabilities and developing mitigation strategies.
Coordinate with clinical, IT, and legal teams on breach notification processes in compliance with regulatory requirements.

Collaborate with the EHR implementation and optimization teams to ensure that security measures are integrated into the deployment of new features, updates, and third-party applications.
Work closely with other members of the IT security team to ensure alignment between EHR security and overall organizational cybersecurity strategies.
Participate in governance and compliance meetings, offering insights and reports on EHR security.

Stay informed about emerging security threats, technologies, and best practices related to EHR systems.
Recommend improvements and optimizations to the EHR security environment based on industry trends and emerging threats.

Education and Certificates:

Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field. Relevant work experience may substitute for formal education.
Security Certifications (e.g., CISSP, CISM, HCISPP) are highly desirable.

Experience:

3-5 years of experience in IT security, preferably within the healthcare industry

Prior experience with EHR systems is preferred.
Experience with HIPAA compliance, healthcare IT security audits, and risk management.
Knowledge of role-based access control (RBAC), identity management, and data encryption as it relates to healthcare information systems.
Strong understanding of EHR systems.

Working Conditions:

May require occasional travel to different healthcare facilities within the organization.
On-call availability for security incidents.

Required Skills:

7 Years - Ability to manage security incidents and respond to them efficiently.
7 Years - Risk Management - must be able to Identify gaps through risk management, and assist in the development of mitigation strategies.

7 Years - Experience in IT security, preferably within the healthcare industry.
7 Years - Experience updating privacy and security policies based on gaps found through an assessment process.
7 Years - Experience Performing risk assessments based on NIST 800-53 Rev 4. HIPAA, SSA and IRS Pub 1075.
7 Years - Knowledge of role-based access control (RBAC), identity management, and data encryption as it relates to healthcare information systems.
7 Years - Proficient in healthcare regulations and standards, including HIPAA, HITECH, and meaningful use.
7 Years - Excellent problem-solving and analytical skills.
7 Years - Experience documenting vulnerability assessment results in a accurate, clear, actionable, and available way to appropriate personnel
7 Years - Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security.
7 Years - Strong communication skills, capable of working across departments and with clinical teams.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Help Desk Analyst

Location: North Chesterfield, Virginia
Type: Contract
Job #11052

DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.

*This position is onsite

Responsibilities:

Assist and providing customer support, by telephone, email and other means to improve communications with the public and customer services.

Become familiar with the client’s services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned

Required Skills:

8 Years - Advanced computer skills are required that aligns with the Job Description
8 Years - Ability to multitask and to determine root cause of problems and implement solutions,
8 Years - Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
8 Years - Customer relations skills
8 Years - Good verbal and written communication skills
8 Years - Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.