DataStaff, Inc. is seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is hybrid, 4 days per week will be onsite
Responsibilities:
Provides consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance
Act as a first point of contact for providing technical support to all areas within the organization.
Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.
Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
Triage and route advanced second and third tier requests to the appropriate technical personnel.
Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Required Skills
3 Years - Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
3 Years - Ability to explain technical concepts in simple terms to non-technical users.
3 Years - A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
3 Years - Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
3 Years - The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
3 Years - Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
3 Years - Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Help Desk Analyst
Location:Des Moines , Iowa
Type:Contract
Job#10802
DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Des Moines, IA
*This position is onsite
Responsibilities:
Handle requests for assistance for both employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in.
Create and resolve service request tickets for issues the service desk can resolve.
For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Skills:
Ability to provide excellent customer service
Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
Experience in Help desk support
Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
Experience with ticketing applications and escalation procedures
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Structured Cabling Network Engineer
Location:Richmond, Virginia
Type:Contract
Job#10801
DataStaff, Inc. is seeking a Structured Cabling Network Engineer for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is onsite *This position may require statewide travel with an occasional overnight stay to perform work.
Responsibilities:
Provide network services for the Information Technology department:
Design, direct, review, implement, improve, engineer, and cable (network/voice).
Work with vendors to develop and implement solutions, develop policies and guidelines, troubleshoot major/minor network failures, analyze network capacity, manage vendor relationships, support agreements, and validate network billing related to all aspects of the network based on Network and Telecommunications standards and best practices.
Coordinate and interact with multiple vendors for problem resolution and diagnosing networking issues.
Manage all phases of network installation and administration; to research and document communications technologies, topologies, and trends.
Communicate effectively verbally and in writing with internal and external customers.
Knowledge and Skills:
Experience in network engineering to include analysis of network requirements, performance for a large-scale network.
Experience in data and telecommunications to include installing, testing, and inspecting deployed data communications systems.
Experience installing, migrating, and supporting critical, multi-site networks a plus.
Knowledge of wireline and wireless communications technologies and standards, including fiber optics, T1, DS-3, MPLS, cellular / 5G, CDMA, TDMA, VoIP, TCP/IP, UDP, ICMP, IP networking concepts (subnetting, routing).
Proficiency using MS Teams, Word, Excel, and PowerPoint. With an excellent working knowledge of LAN, WAN, WAP, Cradle Point / NetCloud, and cabling standards.
Required Skills:
5 Years - Experience in data and telecommunications to include installing, testing and inspecting deployed communications systems
5 Years - Experience installing, migrating, and supporting critical, multi-site networks.
5 Years - Knowledge of wire-line and wireless, including fiber optics, T1, DS-3, MPLS, cellular technologies, CDMA, TDMA, VoIP, 5G, TCP/IP, UDP, ICMP, IP Networks
1 Years - Experience testing copper and fiber
Desired Skills:
2 Years - Working knowledge of networking tools, such as; Fluke Versiv with light meter, netAlly AirCheck G3, netAlly nXG, iperf3, nmap, wireshark, traceroute,
1 Years - Intermediate skills in using Microsoft Office products, Outlook, Word, Excel and Visio.
This position is available on a corp-to-corp basis or as a W2 position with competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our positions are long-term, we also have a 401k program available for employees after 6 months.
Audio-Visual Support Technician
Location:Richmond, Virginia
Type:Contract
Job#10800
DataStaff, Inc. is seeking an Audio-Visual Support Technician for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is 100% onsite. *Position will require some overnight travel to statewide locations (with advance notice) and a valid driver’s license is required. Candidate will either drive a state vehicle or a rental car. Responsibilities:
Setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards.
Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
Performs video camera, live stream and audio recordings.
Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
Sets up and operates audio systems for live events and ceremonies, and assists video production.
Conducts site surveys to establish AV/VTC equipment customer requirements.
Sets up and installs permanently installed conference room displays and video conferencing equipment.
Perform administrative tasks such as inventory tracking, checklists, forms, etc.
Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers.
Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
Job requires some travel and overnight stays.
Excellent troubleshooting and customer service skills are required.
Have advanced knowledge of audio and video equipment, including video conferencing equipment and services
Required Skills:
5 Years - Ability to utilize troubleshooting tools and skills in managing and administering audio visual hardware and software, laptops, and wireless devices.
5 Years - Windows 10/11, Microsoft Office, Project, Visio, SharePoint, Gmail, Mac & PC Audio/video editing software High Level of Customer Service
5 Years - Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.
IT Purchasing Analyst
Location:Chesterfield, Virginia
Type:Contract
Job#10795
DataStaff Inc. is seeking an IT Purchasing Analyst for a long-term contract opportunity with one of our direct clients located in the Richmond, VA area. *This position is onsite
Job Responsibilities:
Perform procurement tasks, reviews invoices, update budgets and coordinate with the Procurement Office in support of information technology projects
Perform procurement tasks such as working with suppliers to obtain quotes
Enter requisitions in the state procurement system (eVA)
Track requisition processing to ensure timely completion
Propose and process contract amendments
Assist with enforcement of vendor contract terms
Review and recommend approval/denial of invoices
Evaluate expenses to identify and record expenses related to IT projects
Updates project budgets and grants, and coordinates activities with the Procurement Office, IT Division and grant managers
Provides management with reports that describe current procurement activities, invoices and bills processed, and budget and grant balances
Required Skills:
2 Years - Candidates must have 2+years of IT procurement experience, able to learn Commonwealth of Virginia, procurement policies and systems.
2 Years - Must have very good skills in operating computers and using MS Office (Word, Excel, PowerPoint).
2 Years - Be able to plan, organize and manage multiple tasks simultaneously.
2 Years - Have strong communication skills (orally and in writing, in English).
2 Years - Must have experience working with contracts, invoice processing and budgets
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
System Admin DBA
Location:Charlotte, North Carolina
Type:Contract
Job#10794
DataStaff, Inc. is in need of a System Admin DBA for a long-term contract opportunity with one of our direct clients in Charlotte, NC.
MAJOR DUTIES & RESPONSIBILITIES
Provide database support for Charlotte Water’s ICS databases running in a Linux environment. This includes deployment, configuration, monitoring, patching, backup & recovery, HA/DR.
Remediate current and future issues with the database environment including performance, space utilization, execution errors, and access violations.
Protect and secure ICS data. Ensure databases are backed up and restorable. Ensure Disaster Recovery procedures are up to date and routinely tested. Participate in scheduled DR exercises.
Acts as subject matter expert for server virtualization (VMware), server data protection, database management and disaster recovery capabilities by implementing and managing VMware and Veeam server, data and application replication technologies.
Responsible for configuring, maintaining, and administering physical and virtual servers, Windows Server and Ubuntu Server operating systems, installing hardware and software upgrades and patches, and advanced troubleshooting.
Administers and maintains operating system patching systems such as Ubuntu Landscape and Windows Server Update Services (WSUS).
Evaluates and implements operating system upgrades. Assists in integrating new applications and technologies into the current server architecture.
Analyzes issues and implements solutions to improve existing configurations and prevent downtime.
Performs system administration, including account management, storage management and performance tuning.
Monitors and responds to any ICS server issues. Resolves trouble tickets, responds to alerts for servers and replaces failed devices or components.
Monitors system capacities and makes recommendations for system enhancement and expansion.
Implements and manages monitoring, logging and alerting solutions for ICS servers.
Creates and maintains technical documentation to include technical specifications, server architecture drawings, scopes of work, user procedures and processes, and user training materials.
Works with ICS Technology and Charlotte Water stakeholders to plan and implement new data sharing infrastructure.
Stays abreast of current technology trends, developments and best practices; makes recommendations for enhancements.
Assists in establishing and implementing short and long-term goals related to ICS technology, providing recommendation and cost estimates regarding upgrades.
Reviews all proposed upgrades and designs of system components for applicability and compatibility with existing systems and standards.
Creates, maintains and executes procedures to collect, monitor, and assess ICS performance data as part of a preventive maintenance program.
Acts as liaison between the I&T Department and Charlotte Water Maintenance and ICS Technology in matters related to ICS and server technology.
Works with I&T to ensure compliance with City standards and represents Charlotte Water ICS needs.
Analyzes, extracts, combines, interprets, and summarizes data from various sources to generate analytical reports in tabular and/or graphical form for operational, management, or executive ICS server related decisions.
Performs related work as required.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of:
English grammar, spelling, and punctuation
Modern office procedures, methods and computer equipment
Database server administration and management
Server operating systems and virtualization technologies
Enterprise server architectures and administration
Linux based operating systems
Information security principles
System performance
Disaster recovery
Skill in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Leadership
Troubleshooting
Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Communicate effectively, both orally and in writing
Interpret application requirements
Engineer, build and test server solutions for optimal function and reliability
Mitigate security risks and ensure server compliance with policies and procedures
Work on installations, upgrades, and root cause analysis of service outages
Provide strategic planning, server design, and technical oversight of ICS servers
MINIMUM QUALIFICATIONS
At least two years of relevant college-level course work or an Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field.
Five (5) to seven (7) years of experience in the design and configuration of a variety of databases and operating systems, including virtualization.
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
PREFERRED QUALIFICATIONS
MariaDB administration and management
Veeam Backup administration and management
VMware vSphere administration and management
Python scripting experience
General knowledge of water and wastewater operations
ICS Human Machine Interface (HMI) development, implementation and support
WORKING CONDITIONS & PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires occasional exposure to unpleasant environmental conditions and/or hazards and requires medium physical effort.
Incumbents may be required to exert up to up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
Project Manager
Location:Raleigh, North Carolina
Remote:Remote
Type:Contract
Job#10792
DataStaff, Inc. is seeking a Project Manager for a long-term contract opportunitywith one of our direct clients in Raleigh, NC.
*This position is remote.
Responsibilities:
Work closely with the Program Manager, and members of the project team to manage administrative tasks and support key financial, project management, and related activities.
Update the project management system (Touchdown) weekly.
Tracking Contractors hours worked per week, percentage complete of key work streams, and related financial and project status information.
This assignment utilizes MS Project, SharePoint, and related MS tools.
Scheduling and coordination of working sessions, touchpoints, and related project meetings.
Taking minutes for project meetings
Supporting and facilitation of project documentation and templates
PowerPoint presentation slide support Producing and editing reports
Required Skills:
3 Years - Demonstrated experience with IT project management
3 Years - Strong communication skills
3 Years - Demonstrated Experience with Microsoft Project, Office 365 applications, including SharePoint, and MS Teams
Desired Skills:
2 Years - PMP certification preferred but not required
1 Years - Preferred: Visio
1 Years - Familiar with the financial accounts
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months
Windows Server Generalist
Location:Raleigh, North Carolina
Type:Contract
Job#10791
DataStaff, Inc is in need of a Windows Server Generalist for a long-term contract opportunity for one of our direct clients in the Raleigh, NC area.
*This position is remote; however, the candidate may be required to come onsite for work in the Raleigh office when onsite works is required.
Responsibilities:
Assist with management, administration, and maintenance of the Virtualized Server environment.
This position provides 24x7x365 operational support for 30,000+ Judicial and non-Judicial branch users across the state.
Windows Server Administration
Manage operation, health, and security of a Virtual Server environment.
Research Vulnerability Notices when received and work with affected areas for patch or workaround deployment.
Assist with management and maintenance of physical datacenter infrastructure.
Respond to Monitoring System Alerts.
Active Directory User Administration
Manage Users and Groups.
Provide Users access to requested resources.
General Administration
Perform troubleshooting, root cause analysis, and performance benchmarking.
Provide support for issues ranging from single-user issues to system-wide problems.
Assist with periodic testing of disaster preparedness for the Judicial Center Data Center.
And other assigned duties.
Security Engineer Assistance
Team’s sole Security Engineer has several security related projects and tasks that he needs assistance with. Tasks will include but not be limited to:
Vulnerability Research and Remediation
Monthly patch review and deployment assistance.
Zero-day patch review and deployment assistance (if necessary).
Access Request Assistance
Team receives a large amount of access requests to various resources.
This position will assist with fulfilling these requests as quickly as possible when able. If not, they will route requests to appropriate DCS engineer for fulfillment and notify them.
Other tasks assigned to assist with the management of the Windows Server Virtual Environment.
Knowledge, Skills and Abilities / Competencies
Knowledge of: windows server operating systems, physical server infrastructure, virtual servers, virtualization technologies, and infrastructure support tools.
Skills in: managing, supporting, and monitoring server hardware, operating systems, and software in a primarily Windows-based environment.
Ability to: manage and monitor windows servers in a virtualized environment; Assure existing systems are functioning properly and processing effectively according to the objectives; Troubleshoot common server issues with servers and software in a primarily Windows-based environment; Perform administration tasks in Active Directory. Assist faculty and management staff in the analysis of vulnerability alert management.
Minimum Education and Experience Requirements
Bachelor's degree in computer science or another related information technology field and four (4) years of IT related work experience; or an equivalent combination of education and experience.
3 years of directly related experience in Windows Server Management
3 years of directly related experience to Physical Server Management.
Microsoft certifications are a plus.
AWS certifications are a plus
Required Skills:
3 Years - Strong experience with Microsoft PowerShell tool scripting.
3 Years - Experience with vulnerability remediation & patch management
3 Years - Experience with Microsoft Active Directory/Group Policy Objects.
3 Years - Microsoft Endpoint Configuration Management (MECM)
3 Years - Microsoft Patching experience.
3 Years - Physical server management experience with CISCO UCS Servers
3 Years - Any Enterprise Storage platform experience… EMC a plus
3 Years - Cloud services management experience, preferably Azure and AWS.
3 Years - Knowledge of common security standards such as PCI, FERPA, and NIST
Familiarity with NC Statewide security standards.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
Business Analyst
Location:Richmond, Virginia
Remote:Remote
Type:Contract
Job#10789
DataStaff, Inc. is currently seeking aBusiness Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is remote.
Responsibilities:
Plan, develop, test, and document computer programs, applying knowledge of programming techniques and computer systems.
Review, analyze, and evaluate business systems and user needs.
Assist system users with production support.
Evaluate user requests for new or modified programs.
Support a newly developed system related to grants and contract management.
Provide production support and test configuration changes.
Make administrative data entries into the system on behalf of system users.
Be part of a team responsible for supporting legacy systems in the Family Services Division.
Receive training in the system.
Required Skills:
3-5 years’ experience as a Business Analyst.
Demonstrated verbal and written communication skills.
Demonstrated experience writing and executing test cases and accurately reporting findings.
Demonstrated experience eliciting, developing, and writing user stories/requirements.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
IT Strategist - FinOps Lead
Location:Richmond, Virginia
Type:Contract
Job#10788
DataStaff, Inc. is currently seeking anIT Strategist - FinOps Lead for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position isprimarily remote, but could be asked to attend an occasional on-site meeting
Job Description: The primary focus of this role will be to monitor and optimize cloud usage/spend, improve cost visibility, & ensure financial alignment with business values. In this role, you will be a critical link between our Infrastructure& Operations (I&O), Project and ITD Finance, and leadership team. Your primary focus will be to monitor, manage and optime cloud usage and spend, improve cost visibility, and ensure financial alignment with our business values. This is an individual contributor role reporting to Enterprise Architecture To succeed in this role, you should have excellent time management and communication skills which are necessary to collaborate with business partners and internal teams to coordinate and track the delivery of results ahead of deadlines.
Responsibilities: Cloud Cost Optimization.
Partner with I&O, Product and DevOps teams to monitor, analyze, and optimize cloud resource usage (e.g. Azure) by Product and Product Line Pipeline.
Identify opportunities for cost savings through right-sizing, reserved instances, and savings plans.
Establish policies for resource tagging, allocation, and spend limits to enforce cost accountability.
Financial Planning and Analysis.
Build detailed forecasts for cloud costs, incorporating growth trends, utilization metrics, and product development needs.
Collaborate with ITD Finance team align cloud spend with overall agency budgets and strategic initiatives.
Create and maintain dashboards for tracking cloud costs against forecasts and budget.
Cross-functional Collaboration.
Work closely with product, Enterprise Architecture (EA), and engineering teams to ensure efficient resource allocation and budgeting for new features.
Provide actionable recommendations to leadership on cloud spend trends, anomalies, and risks.
Lead or support initiatives to educate stakeholders onFinOps best practices.
Implement tools and frameworks to automate cloud cost reporting and alerts.
Develop KPIs and benchmarks to track cost efficiency overtime.
Ensure compliance with internal financial policies and external regulatory requirements.
Knowledge and Experience:
8+ years in a Finance/FP&A related role
3-4 years in cloud finance or cloud operations role, ideally in a SaaS or cloud-native environment.
Proficiency in financial modeling and cost analysis.
Familiarity with FinOps principles and frameworks.
Analytical, detail-oriented, and proactive problem-solver with a passion for efficiency and cost management.
Required Skills:
8 Years - Financial Planning & Analysis
4 Years - Proven track record of implementing a cloud cost analytics framework by product
4 Years - Strong understanding of cloud platforms (AWS, GCP, or Azure) and pricing models
Desired Skills:
4 Years - Experience with cloud cost management tools (e.g., CloudHealth, Spot, AWS Cost Explorer)
4 Years - Bachelor’s degree in Finance, Accounting, Computer Science, or a related field
2 Years - Basic scripting (e.g., Python, SQL)
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.