DataStaff, Inc. is currently seeking an Epic Clin Doc Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is remote *Epic Clin Doc certification required
Job Description: The Clinical Documentation (Clin Doc) Analyst will build, maintain and improve Epic ClinDoc tools in 13 state-operated healthcare facilities. The goal is documentation workflows that are accurate, efficient and compliant with regulations. These workflows cover nursing, therapies (PT/OT/SLP/Rehab), behavioral health and long-term care. The contractor will also take part in an on-call rotation and give urgent after-hours support to keep patient care running and fix critical issues quickly.
Key Responsibilities
Provide application support and build for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflows.
Collaborate with clinical end users to gather requirements, document workflows, and implement changes.
Perform system testing, validation, and end-user support during Epic build, upgrades, and go-live.
Assist with Epic training and at-the-elbow support for clinical documentation users.
Troubleshoot issues reported through ServiceNow and provide timely resolutions or escalate appropriately.
Support regulatory and compliance requirements for documentation standards (CMS, Joint Commission, State policies).
Work closely with other Epic module teams (Orders, HIM, Identity, etc.) to ensure workflow integration.
Required Skills:
7 Years - Epic Clin Doc certification
7 Years - Epic implementation or operations support experience
7 Years - Strong understanding of clinical documentation practices in healthcare settings
7 Years - Ability to analyze workflow needs and translate them into Epic configuration.
7 Years - Previous experience as an Epic Clinical Documentation Analyst or Builder in a healthcare environment.
Desired Skills:
3 Years - Epic Behavioral Health (BH) and/or Long-Term Care (LTC) certification strongly preferred.
This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Database Administrator
Location:Raleigh, North Carolina
Remote:Hybrid
Type:Contract
Job#12935
DataStaff, Inc is seeking a Database Administrator for a long-term contract opportunity with one of our direct clients located in Raleigh, NC
* This role is hybrid
Job Description: Our client is seeking a Database Administrator (DBA) who will be responsible for installing, configuring, maintaining, and securing database systems. This role ensures high availability, performance, integrity, and security of data across production, test, and development environments. The Database Administrator will support database operations, optimization, security, backup, recovery, and collaboration with developers and stakeholders.
Responsibilities
Install, configure, upgrade, and maintain database servers and application tools.
Establish system storage requirements and modify database structures as needed.
Perform regular maintenance, debugging, patching, performance tuning, and reporting.
Monitor database performance, identify bottlenecks, and implement optimization strategies.
Tune SQL queries, indexing strategy, and database parameters to improve efficiency.
Set up cybersecurity measures and authentication controls, and enforce security policies.
Manage user permissions, privileges, and audit activities to protect sensitive data.
Ensure compliance with regulatory and organizational data governance requirements.
Design and implement backup and disaster recovery strategies.
Ensure availability and integrity of backed-up data and support recovery operations.
Support database design, schema creation, and testing activities.
Consult with developers and stakeholders to ensure optimal database usage.
Implement event triggers, stored procedures, and performance alerts.
Monitor transaction volumes, concurrency, response times, and other performance indicators.
Perform housekeeping tasks such as tuning, indexing, and data cleanup.
Knowledge, Skills and Experience:
Problem-solving and analytical thinking with attention to detail.
Knowledge of compliance-heavy environments (healthcare, finance, government).
Required Skills:
7 Years - Hands-on experience with database management systems (e.g., Oracle, SQL Server, MySQL, PostgreSQL).
7 Years - Strong knowledge of SQL, database architecture, backup/recovery, and security best practices.
7 Years - Experience with performance tuning, query optimization, and capacity planning.
7 Years - Knowledge of modern database technologies and strategies for migrating and modernizing database systems
5 Years - Familiarity with programming languages, APIs, and database design principles.
3 Years - Experience with cloud database technologies (Azure SQL, AWS RDS, Cloud SQL).
5 Years - Experience with Agile/Scrum Framework environments.
7 Years - Strong communication and collaboration skills to work with cross-functional teams, including developers, business analysts, and stakeholders.
Desired Skills:
2 Years - State Government experience
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Senior PowerBuilder Developer
Location:Richmond, Virginia
Remote:Hybrid
Type:Contract
Job#12933
DataStaff is seeking a Senior PowerBuilder Developer for a long-term contract opportunity with one of our direct clients located in Richmond, VA.
*This position is hybrid; 3-4 days on-site
Description: Our client is seeking an experienced, senior-level PowerBuilder developer to provide analysis, support, and maintenance for the IRMS legacy system, as well as development and implementation of the GenTax–IRMS interface under the direction of the client’s management. This individual will work collaboratively in a team environment.
Required Skills:
7 Years - Technical knowledge in designing, developing and maintaining IRMS – CACSG Collections System
7 Years - Product knowledge of IRMS – CACSG system.
7 Years - Experience developing PowerBuilder applications using PowerBuilder 12.5 or higher.
5 Years - Hands-on experience using Relational Databases, such as Oracle 19C or higher or MySQL or similar.
7 Years - Experience developing interfaces to FileNet applications.
2 Years - Experience developing interfaces to REST APIs.
2 Years - Design and develop clear and maintainable code.
7 Years - Experience using software project tracking tools such as Azure DevOps.
7 Years - Strong written and verbal communication skills.
7 Years - Interact with a multi-disciplined team to clarify, analyze, and assess requirements.
7 Years - Work independently and collaboratively on a multi-disciplined project team in an Agile development environment.
7 Years - Contribute to detailed design and architectural discussions as well as customer requirements sessions to support the implementation of PowerBuilder Applications.
Must be either a US Citizen or a Green Card Holder
Desired Skills:
7 Years - Self-motivated and able to work well in a team.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Office Manager
Location:Milwaukee, Wisconsin
Type:Contract
Job#12888
DataStaff, Inc. is seeking an Office Manager for acontract opportunity with one of our direct clients in Milwaukee, WI.
We are seeking an experienced, personable, and highly organized Office Manager to oversee daily office operations, support senior leadership, and help create an engaging and professional workplace environment at our North American headquarters in Milwaukee, Wisconsin.
This position serves as a central point of contact for employees, visitors, customers, business partners, and vendors. The ideal candidate is a proactive problem-solver who enjoys working with people, managing multiple priorities, and ensuring that office operations run efficiently.
In addition to overseeing administrative and facility-related activities, this individual will coordinate employee events, support executive leadership, manage vendor relationships, and collaborate with departments throughout the organization.
Our client embraces emerging technologies, including artificial intelligence (AI), to improve efficiency and business performance. Candidates should be comfortable using modern technology and demonstrating practical ways AI can enhance everyday administrative processes.
Key Responsibilities
Office Administration & Front Desk Operations
Serve as the primary point of contact for visitors, employees, customers, and business partners, providing a welcoming and professional experience.
Manage visitor registration, office access procedures, and incoming telephone communications.
Coordinate conference room scheduling, meeting reservations, and general office logistics.
Maintain inventory of office and breakroom supplies, coordinate purchasing, and monitor expenditures against established budgets.
Track and submit office-related expenses and invoices to the Finance department.
Oversee incoming and outgoing mail, packages, and deliveries, ensuring timely distribution.
Coordinate relationships with approved service providers and vendors to maintain an organized, safe, and professional office environment.
Maintain office policies, procedures, vendor contracts, building information, security documentation, and landlord contacts within SharePoint.
Employee Engagement & Workplace Experience
Collaborate with internal departments to promote a positive, productive, and inclusive workplace culture.
Plan and coordinate approved employee activities, catered lunches, recruitment events, and other workplace initiatives.
Support employee engagement programs, internal communications, and office events.
Coordinate logistics for departmental meetings, leadership gatherings, training sessions, and lunch-and-learn programs.
Assist employees and visitors with reservations at preferred local hotels when standard corporate travel booking options are unavailable.
Partner with the People & Culture/Human Resources team to support new employee onboarding and employee departures.
Document and promptly report workplace emergencies, safety incidents, and potential workers' compensation matters to the appropriate HR contacts.
Departmental Coordination & Vendor Management
Provide administrative and logistical support for customer, partner, and internal business meetings.
Coordinate meeting space, visitor access, catering, and other event requirements.
Maintain accurate meeting records, including meeting hosts, schedules, attendance, and logistical details.
Work with department leaders to coordinate secure document disposal and file purging in accordance with applicable records retention policies.
Maintain productive relationships with external vendors, service providers, and internal stakeholders.
Facilities & Building Management
Act as the primary liaison between building management, the landlord, Finance, and internal leadership regarding office facilities.
Assist with reviewing lease-related expenses, utilities, common area maintenance (CAM) charges, and annual reconciliations to ensure alignment with lease agreements.
Administer office access badges and security systems, including vendor coordination, expense monitoring, and employee compliance.
Identify, document, and communicate maintenance issues to building management and appropriate internal contacts.
Ensure required federal, state, and local workplace notices are properly displayed and maintained.
Support business continuity and disaster recovery (BCDR) planning related to office facilities and building operations.
Executive Administrative Support
Provide administrative support to multiple Vice President-level executives.
Strong organizational skills, exceptional attention to detail, and effective time management.
Excellent verbal and written communication skills, with the ability to interact professionally with employees, executives, customers, and vendors.
Demonstrated ability to build positive working relationships and collaborate across departments.
Strong analytical, creative thinking, and problem-solving capabilities.
Ability to work independently, take initiative, and anticipate operational needs.
Comfortable managing multiple projects and deadlines in a fast-paced business environment.
Positive, energetic, and service-oriented approach to supporting employees and visitors.
Professional demeanor and the ability to exercise sound judgment and discretion.
Experience contributing to a welcoming, engaging, and collaborative workplace culture.
Practical experience using artificial intelligence tools to streamline administrative workflows, automate routine tasks, improve productivity, or support decision-making. Advanced technical or AI development expertise is not required.
Willingness to explore new technologies and continuously improve existing processes.
Must reside in or within commuting distance of Milwaukee, Wisconsin.
Ability to lift, carry, and move office materials weighing up to 25 pounds.
Ideal Candidate
The successful candidate will be a resourceful, approachable professional who enjoys balancing operational responsibilities with employee and executive support. This individual should be comfortable taking ownership of office activities, identifying opportunities for improvement, and maintaining a welcoming environment for everyone who visits or works in the office.
We are particularly interested in candidates who demonstrate initiative, adaptability, excellent interpersonal skills, and a genuine commitment to delivering a positive workplace experience.
Work Environment & Schedule
This is a hybrid position based in Milwaukee, Wisconsin, requiring an onsite presence Monday through Thursday from 8:00 AM to 5:00 PM, with remote work generally available on Fridays. Schedule adjustments may occasionally be necessary to accommodate meetings, events, or operational requirements. Some business travel may be required.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include access to medical, dental, and vision insurance, as well as paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees becoming eligible after six months of employment.
Jira Migration Subject Matter Expert
Location:Albany, New York
Remote:Hybrid
Type:Contract
Job#12881
DataStaff, Inc. is seeking a Jira Migration Subject Matter Expert for a long-term contract opportunity with one of our direct clients in Albany, NY
*This role is hybrid: on-site twice a week and every other Friday *Only U.S. Citizens or Green Card Holders
Job Description
As a Jira Migration Subject Matter Expert, you will lead the design, engineering, execution, and validation of a requirements migration from an enterprise application lifecycle management, requirements, issue-tracking, or work-management platform into Atlassian Jira. You will own Jira target design and collaborate with source-system subject matter experts, delivery teams, and Jira stakeholders. Additional migrations may follow.
What you'll do:
Lead discovery and migration planning with source-system subject matter experts, delivery teams, and Jira stakeholders.
Define scope, dependencies, risks, cutover, and rollback approach.
Design Jira target projects, issue types, fields, workflows, permissions, and relationships to support requirements and traceability needs.
Map and transform source records, custom attributes, status histories, links, comments, attachments, and other agreed-upon metadata into Jira.
Document platform limitations.
Select and configure migration utilities.
Build and execute REST API integrations, scripts, and repeatable extraction, transformation, and loading processes.
Perform proof-of-concept and pilot migrations.
Reconcile record counts and field-level results.
Resolve defects and support user acceptance testing.
Execute production migration and post-cutover stabilization while minimizing disruption to program delivery.
Produce mapping specifications, migration runbooks, validation evidence, operational documentation, and knowledge transfer.
Create source-to-target inventory and mapping specifications.
Develop Jira target configuration design.
Create migration scripts and utilities and document repeatable migration procedures.
Produce pilot migration findings, reconciliation and validation reports, production cutover plan, and stabilization documentation.
What you'll bring:
Bachelor’s degree.
8+ years of related experience.
Demonstrated hands-on ownership of at least one completed migration from a comparable enterprise platform into Jira; you must be able to explain personally executed technical work.
Strong Jira administration and configuration skills, including custom fields, issue types, workflows, schemes, permissions, and relationships.
Experience migrating requirements or comparable structured work items, including field mapping, hierarchy/links, attachments, and historical data considerations.
Experience with Jira REST APIs, migration utilities, scripting or automation such as Python, Groovy, or Java, and data transformation.
Experience designing and executing pilot migrations, reconciliation, validation, production cutover, and issue remediation.
Ability to partner with source-system subject matter experts and translate business and technical requirements into target Jira design.
Strong troubleshooting, documentation, and communication skills.
Nice to have:
Migration experience from IBM ELM/RTC/EWM, Azure DevOps, Rally, HP ALM, or other enterprise ALM or work-management platforms.
Experience migrating requirements with traceability, parent-child relationships, cross-references, and custom workflows.
Jira Cloud and/or Jira Data Center migration experience; experience with Jira ecosystem apps as appropriate.
Experience with large-scale or multi-project migrations and regulated government or healthcare environments.
Atlassian certifications or comparable proven expertise.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include access to medical, dental, and vision insurance, as well as paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees becoming eligible after six months of employment.
Resource Management Analyst
Location:Albany, New York
Remote:Hybrid
Type:Contract
Job#12880
DataStaff, Inc. is seeking a Resource Management Analyst for a long-term contract opportunity with one of our direct clients in Albany, NY.
* This position is hybrid
*Only U.S. Citizens or Green Card Holders
Job Description
The Resource Management Analyst supports staffing operations for a large program by coordinating candidate activities, interview scheduling, onboarding and offboarding, workforce tracking, immigration-related administrative support, and resource management reporting. You will work with hiring managers, staffing vendors, Human Resources, and program stakeholders to maintain accurate records, support staffing activities, and provide timely reporting.
What you'll do
Maintain accurate candidate tracking records throughout the recruiting and selection process.
Coordinate with hiring managers and staffing vendors to facilitate timely candidate progression.
Identify outstanding actions and follow up proactively to minimize delays in filling open positions.
Maintain organized staffing documentation and update recruiting trackers and reports.
Coordinate interview schedules among candidates, hiring managers, and interview panel members.
Manage interview invitations, scheduling changes, and related communications.
Track interview completion and facilitate timely collection of interview feedback.
Communicate interview outcomes and next steps to appropriate stakeholders.
Coordinate onboarding activities for employees and contractors.
Track onboarding requirements, documentation, background investigation status, system access requests, and anticipated start dates.
Work with internal teams and staffing vendors to resolve onboarding issues and facilitate timely starts.
Coordinate offboarding activities, including required notifications, access termination requests, and administrative documentation.
Maintain accurate records of staff arrivals, departures, and status changes.
Maintain staffing rosters and resource tracking information across the program.
Track staff assignments, organizational alignment, employment classifications, start dates, departures, and other workforce changes.
Reconcile staffing records and identify discrepancies requiring resolution.
Coordinate with program managers and other stakeholders to keep staffing information current and accurate.
Support workforce reporting, staffing forecasts, and resource planning activities.
Track visa expiration dates, extension milestones, documentation requests, and related deadlines.
Coordinate with Human Resources, corporate immigration teams, managers, and staff to facilitate timely submission of required information.
Maintain accurate and confidential immigration tracking records.
Escalate potential delays or issues to appropriate stakeholders.
Support established corporate immigration processes without providing immigration or legal advice.
Prepare and maintain recurring staffing reports, dashboards, and status summaries.
Monitor staffing activities, outstanding actions, and key milestones.
Provide timely updates to Resource Management leadership and program stakeholders.
Identify opportunities to improve tracking processes, reporting accuracy, and administrative efficiency.
Maintain confidentiality and ensure appropriate handling of personnel and candidate information.
What you'll bring
Bachelor’s degree in business administration, Human Resources, Management, or a related field.
Equivalent combinations of education and relevant professional experience may be considered.
3+ years of experience in resource management, staffing coordination, recruiting operations, Human Resources operations, or a related administrative function.
Experience coordinating interviews, tracking candidates, and supporting staffing processes.
Experience maintaining records, staffing rosters, or resource tracking systems.
Strong proficiency in Microsoft Excel, Outlook, Word, and Teams.
Ability to manage multiple competing priorities and meet established deadlines.
Strong organizational skills with exceptional attention to detail and accuracy.
Excellent written and verbal communication skills.
Demonstrated ability to interact professionally with managers, vendors, and internal stakeholders.
Ability to handle sensitive and confidential information appropriately.
Strong follow-through, problem-solving skills, and ability to work independently.
Proactive and accountable, with strong ownership of assigned responsibilities.
Highly organized and able to manage detailed information accurately.
Collaborative and responsive to the needs of program leadership and stakeholders.
Adaptable to changing priorities and staffing demands.
Discreet and professional when handling confidential personnel information.
Committed to process improvement and operational efficiency.
Nice to have
Experience supporting staffing or resource management activities within a large IT program or government contracting environment.
Experience coordinating onboarding and offboarding activities for employees and contractors.
Experience supporting immigration-related administrative processes, including visa tracking and documentation coordination.
Experience developing staffing reports, trackers, and operational metrics.
Intermediate to advanced Microsoft Excel skills, including pivot tables, lookups, and data reconciliation.
Experience working with multiple staffing vendors and coordinating high-volume recruiting activities.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include medical, dental, and vision insurance, plus paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees becoming eligible after six months of employment.
Senior Technical Designer
Location:Albany, New York
Remote:Hybrid
Type:Contract
Job#12874
DataStaff, Inc. is seeking a Senior Technical Designer for a long-term contract opportunity with one of our direct clients in Albany, NY.
*This role is hybrid
Job Description
As a Senior Technical Designer, you will design, develop, and enhance complex components within a large-scale health coverage application. You will produce detailed technical designs, lead design discussions, investigate system behavior and impacts, and help ensure adherence to architectural and coding standards. This role requires expertise in Java, Spring, Hibernate, MuleSoft, REST/SOAP Web Services, and DB2.
What you'll do
Design, develop, and enhance complex application components.
Collaborate with Technical Design Managers, Architects, Project Managers, and development teams to deliver high-quality, scalable solutions.
Produce detailed low-level design artifacts.
Lead technical design discussions.
Investigate ambiguous problems and assess impacts across systems, data, and business processes.
Ensure adherence to architectural and coding standards across the application.
Work with rule-based engines, including Drools.
Mentor junior developers.
Apply AI tools to engineering tasks, including design, analysis, and troubleshooting.
Communicate clear recommendations.
Provide analytical, problem-solving, and communication expertise.
What you'll bring
Bachelor’s degree in Computer Science, Engineering, or a related field.
6–10 years of enterprise software development/design experience.
Expert knowledge of Java, Spring, Hibernate, MuleSoft, REST/SOAP Web Services, and DB2.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include medical, dental, and vision insurance, plus paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees eligible after six months of employment.
Junior Technical Designer
Location:Albany, New York
Remote:Hybrid
Type:Contract
Job#12873
DataStaff, Inc. is seeking a Junior Technical Designer for a long-term contract opportunity with one of our direct clients in Albany, NY.
*This role is hybrid
Job Description
As a Junior Technical Designer, you will support the design, development, and enhancement of application components within a large-scale enterprise application. Working under the guidance of senior technical designers and technical design managers, you will create technical documentation, develop application features, analyze issues, and help ensure solutions follow established standards. This role offers the opportunity to develop your skills in Java, Spring, Hibernate, REST/SOAP services, DB2, and enterprise-level software development.
What you'll do
Assist senior technical designers in preparing technical design documents, including class diagrams, sequence diagrams, API specifications, and database models.
Help translate functional and non-functional requirements into preliminary technical designs.
Support design sessions by taking notes, preparing documentation, and completing assigned design activities.
Contribute to developing application components using Java, Spring, Hibernate, REST/SOAP services, and DB2 under supervision.
Implement assigned application features, enhancements, and fixes following established coding standards and best practices.
Develop and maintain basic application workflows, integration components, and rule logic using Drools DRL and industry-standard patterns.
Support the creation of authentication and authorization modules for various user roles.
Participate in code reviews and incorporate feedback to strengthen technical quality and maintainability.
Assist with defect triage by gathering logs, reproducing issues, and documenting findings.
Support root cause analysis efforts led by senior technical designers, helping identify logic errors, design gaps, or requirement inconsistencies.
Contribute to preparing solution options, documentation, and basic impact assessments.
Implement approved fixes and workarounds under guidance from senior team members.
Participate in daily status meetings with project managers, architects, and development teams to report progress and discuss challenges.
Work closely with mid-level and senior developers to clarify tasks, understand requirements, and ensure aligned technical delivery.
Assist in maintaining technical documentation and updating design artifacts as changes occur.
Provide support for proofs of concept by researching tools, preparing prototypes, and documenting results.
Stay current with relevant technologies, design practices, and development methodologies used in the application stack.
Seek mentorship from senior technical designers and technical design managers to enhance technical competencies.
Apply Java design patterns and engineering principles to improve code reliability and quality.
Learn emerging engineering techniques, design patterns, and best practices relevant to the application systems.
Use approved AI tools to support code review, impact analysis, test case generation, and exploration of design options, validating results with senior oversight.
What you'll bring
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
3–6 years of software development or technical design experience, with internships and academic projects accepted.
Familiarity with Java, Spring, Hibernate, REST/SOAP Web Services, and relational databases.
Strong desire to learn and develop technical design skills in a large-scale system.
Strong analytical, problem-solving, and communication abilities.
Ability to follow instructions, ask clarifying questions, and collaborate effectively with senior technical staff.
Nice to have
Exposure to rule engines such as Drools, API design, or enterprise application frameworks.
Experience using AI tools for technical analysis or development support.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include medical, dental, and vision insurance, as well as paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees becoming eligible after six months of employment.
Senior Business Analyst
Location:Albany, New York
Remote:Hybrid
Type:Contract
Job#12865
DataStaff, Inc. is seeking a Senior Business Analyst for a long-term contract opportunity with one of our direct clients in Albany, NY.
*This position is hybrid
Job Description
The Senior Business Analyst will define, analyze, and validate business and system requirements for a health benefit exchange platform. You will lead requirements activities for complex enhancements, collaborate with business and technical stakeholders, and support accurate, scalable, and compliant solutions within a multi-tier, service-oriented architecture. You will also mentor analysts and serve as a subject matter expert on eligibility rules, enrollment processes, notices, and system behavior.
What you'll do
Lead the elicitation, documentation, and validation of business rules, functional requirements, and non-functional requirements for complex enhancements or multi-system initiatives.
Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to drive clarity and consensus.
Independently develop detailed use cases, process flows, data mapping, acceptance criteria, and impact analyses.
Ensure requirement completeness, traceability, and alignment with program objectives, regulatory needs, and system constraints.
Serve as a key liaison between business stakeholders, technical design teams, development teams, QA, and operations.
Communicate complex system behaviors, technical impacts, and policy interpretations in a clear, structured manner.
Support solution design discussions by providing business insights, system context, and analysis of downstream impacts.
Lead cross-team requirement clarification sessions and resolve requirement ambiguities proactively.
Conduct end-to-end business impact assessments for policy changes, defect fixes, and system enhancements.
Partner with QA to validate test coverage, review test scenarios, and ensure alignment with business requirements.
Support user acceptance testing (UAT) by clarifying requirements, resolving issues, and confirming system behavior.
Analyze production issues to determine whether defects stem from requirement gaps, design errors, or process issues.
Develop deep expertise in eligibility rules, enrollment processes, notices, and regulatory constraints.
Conduct root cause analyses for complex system issues and lead business-side remediation planning.
Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows.
Use approved AI tools to support requirement analysis, scenario modeling, impact detection, and documentation refinement, validating results to ensure accuracy and compliance.
Provide guidance and coaching to junior and mid-level analysts on requirements practices, analysis techniques, and domain knowledge.
Review and provide feedback on requirement documents created by other analysts.
Support onboarding of new team members by sharing system knowledge, tools, and methodologies.
What you'll bring
Bachelor’s degree in a relevant technical, analytical, policy, or business field, or an equivalent combination of education and experience.
6+ years of experience as a Business Analyst in application development or large-scale enterprise environments.
Proven experience developing comprehensive functional requirements, business rules, and detailed use cases.
Strong understanding of requirements engineering within Agile frameworks, including user stories, acceptance criteria, grooming, and traceability.
Expert analytical and problem-solving skills with the ability to interpret complex data and policy rules.
Ability to independently lead requirements activities and influence cross-functional teams.
Strong verbal and written communication skills, with the ability to explain technical concepts to diverse audiences.
Exceptional documentation skills with attention to precision, clarity, and traceability.
Ability to manage multiple large initiatives simultaneously with minimal supervision.
Skilled in facilitating discussions, navigating differing viewpoints, and driving consensus.
Ability to translate business needs into actionable requirements and testable outcomes.
Proficiency with requirements management tools and collaboration platforms.
Demonstrated ability to use AI tools responsibly to enhance analysis and documentation quality.
Nice to have
2+ years of healthcare, Medicaid, and/or health exchange industry experience.
In-depth experience with ACA eligibility, enrollment, or notices.
Experience in healthcare, Medicaid, or health exchange environments.
Exposure to state or federal program regulations.
Familiarity with multi-tier enterprise systems, service-oriented architecture, and integrated applications.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include access to medical, dental, and vision insurance, as well as paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees becoming eligible after six months of employment.
Operations Analytics Lead
Location:Albany, New York
Remote:Hybrid
Type:Contract
Job#12845
DataStaff, Inc. is seeking an Operations Analytics Lead for a long-term contract opportunity with one of our direct clients in Albany, NY.
Job Description:
The Operations Analytics Lead will drive operational analytics, observability, systems administration coordination, and KPI/OKR governance across enterprise applications and technology services. You will use tools such as Splunk and Dynatrace to analyze operational metrics, improve visibility into application health and infrastructure performance, and support service reliability and business outcomes. This role partners with application, infrastructure, development, security, and business teams to identify issues, guide root-cause analysis, and transition repeatable metrics and reporting activities to Operations.
What you'll do
Define and maintain metric definitions, targets, owners, data sources, collection schedules, and validation controls for KPIs and OKRs.
Consolidate KPI/OKR data and communicate performance against objectives.
Develop and optimize SPL searches, reports, alerts, dashboards, and scheduled reports using Splunk Enterprise.
Analyze application, system, security, and integration logs, including HTTP status codes, errors, transaction failures, ingestion trends, and recurring patterns.
Use analytical capabilities for application performance monitoring, distributed tracing, service-flow analysis, infrastructure visibility, anomaly detection, and alerting.
Correlate performance indicators with logs and events to help isolate service degradation and accelerate root-cause analysis.
Build operational scorecards and dashboards using tools such as Power BI, Splunk dashboards, and Excel.
Coordinate and support administration of Linux/Unix and Windows environments, application servers, middleware, and integration platforms.
Support service configuration, access and permissions, certificates, scheduled jobs, deployments, patching coordination, capacity monitoring, and environment health checks.
Use Shell/Bash, Python, and, where appropriate, Java or API-based integrations to automate data collection, log processing, recurring reports, health checks, alert enrichment, and routine operational tasks.
Partner with application and infrastructure teams to investigate incidents, correlate logs and metrics, identify root causes, document corrective actions, and track recurring issues through resolution.
Support incident, problem, and change-management processes.
Review monitoring coverage, alert thresholds, dashboards, and escalation paths.
Reduce noisy or duplicate alerts, improve signal quality, and support service availability, resilience, and operational readiness.
Manage milestones, dependencies, risks, action items, and reporting commitments.
Work with business owners, engineering teams, application support, and leadership to establish accountability and communicate operational performance.
Lead cross-functional tracking and coordination of production issues, application defects, incident investigations, and remediation activities across Development, QA, Infrastructure, and Operations.
Monitor SLA commitments, identify recurring problems, track corrective and preventive actions, and provide clear status reporting to technical teams and leadership.
Create runbooks, standard operating procedures, support matrices, metric inventories, escalation procedures, and training materials.
Lead knowledge-transfer sessions and coordinate formal handover of KPI/OKR collection, dashboards, and recurring operational processes to the Operations team.
Identify opportunities to improve observability, data quality, process consistency, automation, system reliability, and operational efficiency.
Track continuous-improvement outcomes through measurable KPIs and OKRs.
Deliver a governed KPI/OKR inventory with definitions, owners, targets, data sources, and reporting cadence.
Deliver Splunk and/or Dynatrace dashboards, searches, alerts, and operational reports aligned to service needs.
Provide log and performance analysis highlighting error patterns, service degradation, capacity concerns, and actionable remediation.
Document operational health checks, support procedures, escalation paths, and incident/problem follow-up actions.
Develop automation opportunities and scripts that reduce manual data collection and recurring reporting effort.
Establish an issue and defect management framework with severity definitions, ownership and escalation paths, SLA tracking, aging reports, root-cause follow-up, and closure criteria.
Complete an Operations transition package covering dashboards, metric collection, SOPs/runbooks, training, ownership, and handover sign-off.
What you'll bring
8+ years of related experience.
Experience in IT operations, systems or application administration, operational analytics, technical project coordination, or a related enterprise technology role.
Experience defining, collecting, validating, analyzing, and reporting KPIs, OKRs, SLAs, or SLOs.
Hands-on experience with log analysis, monitoring, alerting, troubleshooting, and root-cause analysis.
Hands-on experience with Splunk Enterprise, SPL, dashboards, alerts, log ingestion, field extraction, and data normalization.
Experience managing DevOps issue and defect lifecycles, including triage, prioritization, backlog and aging management, cross-team escalation, release coordination, and resolution reporting.
Ability to create clear operational reports, dashboards, scorecards, and leadership updates.
Strong knowledge of incident tracking, problem management, change coordination, documentation, and operational handover.
Strong stakeholder management, communication, analytical thinking, prioritization, and continuous-improvement skills.
Nice to have
Experience with performance tool monitoring, distributed tracing, infrastructure monitoring, service flow, and anomaly detection.
Familiarity with observability and monitoring platforms such as Prometheus, Grafana, AppDynamics, Elastic/ELK, or OpenTelemetry.
Experience administering or supporting Linux/Unix and Windows systems, application servers, middleware, and enterprise integrations.
Knowledge of JBoss, MuleSoft, REST APIs, JSON, SFTP, and Twilio or similar communications/integration services.
Scripting or automation experience with Shell/Bash, Python, PowerShell, Java, or REST APIs.
Familiarity with IT service management and workflow tools such as ServiceNow and Jira, and analytics tools such as Power BI and Excel.
Understanding of networking and application fundamentals, including DNS, TLS/certificates, HTTP/HTTPS, ports, authentication, access control, and service dependencies.
Experience preparing runbooks, operational readiness checklists, support models, knowledge-transfer materials, and service transition plans.
DataStaff offers W-2 employment opportunities with a competitive benefits package. Many of our positions include medical, dental, and vision insurance, as well as paid vacation, sick leave, and holidays. Recognizing that many of our assignments are long-term, DataStaff also offers a 401(k) retirement savings plan, with employees becoming eligible after six months of employment.