SAP Master Data Governance (MDG) Functional Consultant
Location:Torrance, CA
Remote:Remote
Type:Contract
Job#12531
DataStaff, Inc. is in need of an SAP Master Data Governance (MDG) Consultant / Project Manager for a contract opportunity with one of our direct clients.
This position is a remote role with limited travel, if any.
Role Overview We are seeking an experienced U.S.-based SAP functional professional with a strong background in SAP Master Data to support and lead enterprise implementation projects in North America. This role blends project leadership, techno-functional consulting, and client-facing responsibilities, with opportunities to contribute to both solution delivery and market growth. The ideal candidate brings deep SAP experience, particularly in Master Data Governance (MDG), and is comfortable working directly with customers to design, implement, and support modern data governance solutions built on SAP Business Technology Platform (BTP), including environments transitioning to SAP S/4HANA.
Lead and manage SAP MDG-related implementation projects for enterprise clients in North America.
Act as a primary client-facing consultant, ensuring successful delivery from design through go-live and post-implementation support.
Translate business requirements into clear functional and technical specifications.
Business Development & Pre-Sales Support
Support business growth by identifying opportunities and contributing to proposal development.
Participate in pre-sales activities, including solution demonstrations, proofs-of-concept, and technical presentations.
Build and maintain strong relationships with SAP customers, partners, and stakeholders.
Solution Design, Configuration & Testing
Design, configure, and test master data governance solutions aligned with SAP best practices.
Ensure data governance workflows, validations, and integrations are effectively implemented.
Validate solution quality, performance, and adherence to governance standards.
Issue Resolution & Ongoing Support
Troubleshoot and resolve issues related to solution design, implementation, and performance.
Provide post-implementation guidance and support to ensure long-term client success.
Collaborate with internal product and engineering teams to resolve complex technical issues.
Documentation & Knowledge Sharing
Create and maintain high-quality documentation covering solution design, configuration, testing, and support processes.
Contribute to the continuous improvement of delivery methodologies and governance frameworks.
Mentor and support junior consultants as needed.
Qualifications & Experience
Strong experience in SAP functional roles, SAP Master Data Governance (MDG), or related master data management solutions.
Hands-on experience with MDG platforms; prior exposure to no-code or low-code governance tools is a plus (training available).
Solid understanding of data governance principles, workflows, and SAP landscape integrations.
Proven success in client-facing roles, balancing delivery responsibilities with business development support.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong written and verbal communication skills.
Willingness to travel within North America as required.
Additional Notes
This role is open to U.S.-based candidates only.
Compensation details will be discussed during the interview process.
Benefits commonly offered by large U.S. employers (e.g., health insurance, 401(k) matching) are not currently offered.
Senior Business Analyst
Location:Atlanta, Georgia
Remote:Hybrid
Type:Contract
Job#12527
DataStaff, Inc. is currently seeking a Senior Business Analyst for a long-term contract opportunity with one of our direct clients in Atlanta, GA. *This position is hybrid. Local candidates only
Job Description: We are seeking an experienced Senior Business Analyst to support stabilization and troubleshooting of integrations between Workday and external benefits providers. The analyst will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams. The primary focus is to trace issues across multiple integrations and determine whether observed behavior is caused by source data, Workday configuration, benefit or retirement plan configuration, integration logic, transaction processing, or expected system behavior. This role requires a hands-on analyst who can investigate issues across system boundaries and drive them toward resolution.
Responsibilities:
Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
Document root-cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.
Knowledge and Experience:
Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems and organizations.
Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
Strong communication skills and the ability to explain complex findings clearly to both technical and non-technical stakeholders.
Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.
Experience supporting integrations with benefits providers, retirement systems, pension administrators, insurance carriers, payroll-related vendors, or similar external partners.
Familiarity with APIs, web services, middleware, integration platforms, XML/JSON, flat-file integrations, or data transformation concepts.
Expected Deliverables
Root-cause analysis and resolution recommendations for reported integration issues.
Clear documentation of data flows, transaction behavior, system dependencies, and relevant business rules.
Issue tracking and status updates for assigned integration problems.
Validation of fixes and confirmation that corrected transactions produce the expected results across Workday and the applicable benefit provider.
Recommendations for configuration, integration, process, or data changes where appropriate.
Identification of recurring issues or patterns that may require broader configuration, integration, or process changes.
End-to-end data flow diagrams for the integrations and business transactions within scope.
Required Skills:
3 Years - Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
3 Years - Workday experience, particularly with integrations, HCM, Benefits, Payroll, and employee lifecycle transactions.
3 Years - Experience with retirement or pension benefit administration, retirement benefit system configuration, plan eligibility rules, contribution processingor related ERP benefit configuration
3 Years - Experience supporting Workday or another large ERP platform during implementation, post-go-live stabilization, or production operations.
This position is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Field IT Support Technician
Location:Little Rock, Arkansas
Type:Contract
Job#12525
DataStaff is seeking a Field IT Support Technician for a long-term contract opportunity with one of our direct clients located in Little Rock, AR.
*This position is onsite * Statewide Travel required (average 2 days per week)
Responsibilities:
Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements: This role requires regular travel to offices statewide (average 2 days per week) with and without personnel using company vehicle. No travel reimbursement necessary. Valid Driver’s License and Insurance required.
Knowledge, Experience and Abilities:
Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
Experience with Freshservice ITSM/ITAM
NinjaOne RMM
Google Workspace administration experience
Experience in government or conservation organizations
Windows 11 operating systems
Active Directory administration
iOS and Android mobile device management tools
Network monitoring and discovery tools
Antivirus and security software and tools
Remote monitoring and management support tools
Takes ownership of their work
Demonstrates problem-solving initiative
Thrives in a customer-focused environment.
Comfortable working independently in the field while staying connected to the larger IT team.
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Required Skills:
3 Years - IT Asset Management
3 Years - ITSM/ITAM tool administration
3 Years - Helpdesk or Field Technician Support
3 Years - Software installation and maintenance
3 Years - End-User Hardware Support (laptops, desktops, mobile devices)
A+/CSAM/CHAMP/ITIL related certification
Desired Skills:
NinjaOne RMM
Freshservice ITSM
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Project Coordinator
Location:Richmond, Virginia
Remote:Hybrid
Type:Contract
Job#12523
DataStaff, Inc is in need of a Project Coordinator for a long-term contract opportunity with one of our direct clients located in Richmond, VA.
*This position is hybrid; 3 days per week are onsite
Responsibilities:
Supports the procurement department by coordinating procurement projects, maintaining accurate documentation, and tracking timelines and deliverables.
Serves as a communication link among procurement staff, internal departments, and suppliers.
Helps ensure procurement activities move forward efficiently, consistently, and in accordance with organizational policies and applicable regulations.
Plays a key role in managing the procurement intake process, coordinating workload and priorities, and identifying opportunities to improve processes, tools, and workflows.
Uses SharePoint and other technology to organize information, improve visibility into procurement activities, and support efficient management of departmental resources.
Required Skills:
3 Years - Coordinate procurement projects from intake through completion by tracking milestones, scheduling meetings, and documenting decisions and action items
3 Years - Serve as a central point of contact for internal departments, procurement staff, and suppliers, providing timely updates and follow-up.
3 Years - Manage procurement intake process to include review, prioritizing, & routing requests to procurement resource after discussion with Procurement Director
3 Years - Track project status, deadlines, dependencies, and risks using SharePoint
3 Years - Help develop and implement SharePoint tool for tracking intake and status
3 Years - Experience coordinating projects, processes, or administrative operations, preferably in procurement or a related business function.
3 Years - Demonstrated ability to organize information and create tools that improve visibility, accountability, and workflow management
3 Years - Strong attention to detail and follow-through
3 Years - Ability to work independently while effectively coordinating with Procurement Director
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Eligibility Assistance Specialist
Location:Milwaukee, WI
Type:Contract
Job#12518
DataStaff, Inc. is seeking aEligibility Assistance Specialist for a 4 month contract opportunity with one of our direct clients in Milwaukee, WI to support individuals participating in a community-based human services program. This position is ideal for someone who enjoys working directly with people, helping them navigate processes, overcome barriers, and connect with services and resources.
The Eligibility Assistance Specialist will serve as a primary point of contact for assigned participants, helping them understand program requirements, complete necessary steps, maintain eligibility, and access available benefits and services. Success in this role requires strong communication, organization, follow-through, and the ability to work effectively with individuals from a variety of backgrounds.
Key Responsibilities
Build positive, professional relationships with program participants and maintain regular communication regarding their progress.
Guide individuals through various stages of the program, including enrollment, eligibility requirements, documentation, and access to benefits or services.
Help participants understand program expectations, deadlines, and next steps.
Monitor participant engagement and follow up when additional information or action is needed.
Connect individuals with appropriate community resources and support services, which may include education, job training, transportation, child care, medical services, behavioral health resources, legal assistance, and other programs.
Identify barriers that may prevent participants from successfully completing program requirements and communicate those concerns to the appropriate project staff.
Follow up on participant questions, concerns, and service needs to help ensure timely resolution.
Collaborate with internal team members to resolve participant issues and provide a consistent customer experience.
Maintain complete, accurate, and timely documentation of participant interactions, case activity, and outcomes.
Support outreach and engagement activities and communicate relevant information to project leadership.
Perform additional project-related responsibilities as assigned.
Qualifications
High school diploma or GED required.
Associate degree or additional education preferred but not required.
Previous experience in customer service, case management, eligibility services, social services, community outreach, benefits administration, healthcare, or a related field is helpful.
Strong verbal and written communication skills.
Ability to communicate professionally and compassionately with individuals who may be navigating challenging circumstances.
Strong organizational skills with the ability to manage multiple cases, deadlines, and follow-up activities.
Comfortable entering detailed information and case notes into computer systems.
Ability to learn program rules, eligibility requirements, and processes quickly.
Dependable attendance and the ability to work onsite for the duration of the project.
Ideal Candidate
The strongest candidate will be someone who combines customer-service skills with strong attention to detail and follow-through. You should be comfortable speaking with participants throughout the day, explaining processes in easy-to-understand terms, documenting conversations, and helping people identify the next steps necessary to receive services.
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Application Developer
Location:Oklahoma City, Oklahoma
Remote:Remote
Type:Contract
Job#12494
DataStaff, Inc is seeking anApplication Developer for a long-term contract opportunity with one of our direct clients located in Oklahoma City, OK
* The role is remote; however, in-person attendance may be required for some on-site meetings.
Job Description: Our client is undertaking a comprehensive, multiyear modernization initiative to replace aging legacy systems—including full retirement of the ALICE platform—and transition to a unified, cloud native environment. This effort centers on building MyPAS 3.0, a modern Azure-hosted pension administration system that integrates seamlessly with MyTRS and MyERS. The modernization responds to long standing challenges such as fragmented workflows, manual processes, limited scalability, and stability issues in legacy technologies. The initiative introduces a modern stack—Angular, REST APIs, Azure SQL Managed Instances, Azure Function Apps, Power BI, a document management and process automation solution (pending platform evaluation and alternatives)—to support scalable, secure, and efficient operations.
Requirements:
Knowledge of modern application development frameworks, programming languages, and secure coding practices
Knowledge of software development lifecycle (SDLC) methodologies, including Agile
Knowledge of business process analysis, functional design principles, documentation standards, user story development, and acceptance criteria definition
Knowledge of TRS business rules, including those specific to the Pension Software System
Familiarity with legacy systems architecture, dependencies, technologies, and integration points
Skill in performing all aspects of application development, including coding, unit testing, documentation, code reviews, and submitting pull requests for TRS staff to review
Skill in developing, enhancing, and maintaining application components that meet functional and technical requirements
Skill in developing clear, actionable user stories and maintaining a prioritized backlog
Skill in developing APIs, system interfaces, and automation workflows
Ability to deliver high-quality work output with minimal defects
Ability to translate technical specifications into maintainable, production-ready software
Ability to collaborate effectively with TRS technical staff, analysts, testers, and project managers
Ability to manage multiple development tasks and meet established timelines
Ability to communicate complex concepts clearly to both technical and non-technical audiences
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Business Analyst
Location:Oklahoma City, Oklahoma
Remote:Hybrid
Type:Contract
Job#12493
DataStaff, Inc is seeking aBusiness Analyst for a long-term contract opportunity with one of our direct clients located in Oklahoma City, OK
* The role is remote; however, in-person attendance may be required for some on-site meetings
Job Description: Our client is undertaking a comprehensive, multi-year modernization initiative to replace aging legacy systems—including full retirement of the ALICE platform—and transition to a unified, cloud native environment. This effort centers on building MyPAS 3.0, a modern Azure-hosted pension administration system that integrates seamlessly with MyTRS member portal and MyERS employer portal. The modernization responds to longstanding challenges such as fragmented workflows, manual processes, limited scalability, and stability issues in legacy technologies. The initiative introduces a modern stack—Angular, REST APIs, Azure SQL Managed Instances, Azure Function Apps, Power BI, a document management and process automation solution (pending platform evaluation and alternatives)—to support scalable, secure, and efficient operations.
Responsibilities: Process Analysis and Documentation
Engage with business units to understand operational workflows, pain points, and improvement opportunities.
Interface with technical resources, such as Development or IT staff to understand and translate technical requirements.
Document current state processes using clear, structured methods such as process maps, swimlane diagrams, and workflow charts.
Facilitate discussions to define future state processes aligned with organizational goals.
Requirements Gathering and User Story Development
Translate business needs into detailed functional requirements, acceptance criteria, and Azure DevOps work items/user stories.
Ensure requirements are complete, consistent, testable, and aligned with business priorities.
Collaborate with product owners, developers, and stakeholders to refine and validate requirements.
Testing and Quality Assurance
Develop test plans, test scripts, and step-by-step testing instructions for functional and user acceptance testing.
Execute functional testing of user stories in Development and Test environments to validate solution accuracy and readiness.
Document defects, track resolution progress, and verify fixes.
Coordinate, support, or lead user acceptance testing (UAT) sessions with business stakeholders.
Stakeholder Collaboration and Communication
Serve as a liaison between business units and technical teams to ensure shared understanding and alignment.
Communicate project updates, risks, and issues clearly and proactively.
Support change management activities by contributing to training materials, documentation, and user guidance.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representatives
Location:Hamilton Township, NJ
Type:Contract
Job#12467
DataStaff, Inc. is seeking several Call Center Representatives for contract-to-hire opportunities in the New Jersey area.
This role is remote, but candidates must reside in the state of NJ at ALL times for this opportunity.
This position requires you to have a professional, quiet workspace, free from distractions, with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.
This is full-time and we are seeking candidates who can work any shift during the hours of operation. Hours of Operation for the open enrollment period of November - January: Monday through Friday (8:00 AM to 8:00 PM) Saturdays and Sundays (8:00 AM to 5:00 PM)
Hours outside of the open enrollment period are Monday through Friday (8:00 AM to 5:00 PM). Schedules are assigned during the first week of the training period.
Requirements: The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers, including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policies and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English-speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Perform other duties as assigned by management.
Experience Required:
High School Diploma, GED, or equivalent; AA or higher degree preferred.
Minimum of 6 months' experience needed;
Strong data entry and telephone skills;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently;
Previous experience with computers, phone systems, and headsets preferred;
Previous experience in customer service and call center preferred;
Bilingual Spanish is a plus.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Service Desk Specialist
Location:Raleigh, North Carolina
Type:Contract
Job#12411
DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Call Center Representatives (Part-Time)
Location:Chicago, IL
Type:Contract
Job#12385
DataStaff is in immediate need of part time Call Center Representatives for one of our clients in Chicago, IL, for a long term contract opportunity.
NOTE: This is a hybrid position. The first week of training will be on-site. Required to work in the office 1 day per month after training. Equipment provided. It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired Ethernet internet capability.
Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non English speaking callers according to procedures.
Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.
Required Skills:
High School Diploma (or GED equivalent) is required
1 year of inbound call center customer service experience is required.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.