Child Welfare Trainer/Content Developer

Location: Durham, North Carolina
Type: Contract
Job #9260

DataStaff, Inc. is in immediate need of a Child Welfare Trainer/Content Developer for a long-term contract opportunity with one of our direct clients located in Durham, NC

*This position will be onsite
*Extensive statewide travel up to 75% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

Responsibilities:

Assist with the training and implementation of the Child Welfare system
Design and develop practical training and course materials.
Provide effective and creative classroom and virtual facilitation of training for employees who administer Child Welfare related programs.
Work closely with the Training Lead, Applications Lead, Development & Testing teams, and subject matter experts.
Minimum requirements include: Experience developing, modifying, and maintaining Captivate, Camtasia, and Word templates, scripts, and PowerPoint, as well as revising training materials for instruction of adult learners.
Preferred skills: SharePoint, JIRA

Required Skills:

3 years: Experience in curriculum design and developing training materials for adult learners
3 years: Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs.
3 Years: Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials.
3 years: Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.
3 years: Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective.
3 years: Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint)
3 years: Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML
Experience in designing and delivering computer-based training instructional design, with learning program design systems.
3 years: Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications.
3 years: Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
3 years: Experience developing interactive media presentations that enhance the online educational experience
3 years: Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.
3 years: Experience evaluating student progress and making recommendations for continued training participation curriculum.
3 years: Experience providing feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.
3 years: Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration.

Desired Skills:

Ability to assist with basic application software and hardware support
Must have strong understanding of internet concepts and web technology
Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives.
2 years: Knowledge of and experience with NC FAST and the Medicaid Program in NC

This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Enterprise Cloud Architect and Advisory

Location: Durham, North Carolina
Type: Contract
Job #9254

DataStaff, Inc. is currently seeking an Enterprise Cloud Architect for a long-term contract opportunity with one of our direct clients in Durham, NC.

*This position is onsite

Responsibilities:

Overseeing the Department’s cloud computing strategy. This includes cloud adoption plans, cloud application design, and cloud management and monitoring.
Indirectly lead teams of technologists to advance solutions delivery roadmap, providing guidance and oversight.
Evaluate projects from an Enterprise perspective, ensuring alignment with business needs, IT roadmap, architecture and security standards, internal controls, and IT methodology.
Develop/ Implement Cloud Strategy, Cloud Governance/Principles Framework
Collaborate with Stakeholders and develop/ Implement Cloud Adoption Framework
Establish Cloud Advisory Council
Establish leadership, define standards, process, and community of practice to facilitate cloud computing within our organization in support of DHHS business and strategy requirements.
Leads architectural content across all aspects of architecture in support of IT delivery.
Provide leadership regarding cloud architecture and the implementation of infrastructure to support the AWS migration of systems.
Establish and maintain cloud architecture, tools, and processes.
Contribute to the success of application migration projects by supporting multiple customers with environment support and monitoring of the cloud environments (e.g., AWS, GCP, and AZURE)
Architect and improve continuous integration and continuous deployment (CI/CD) tools and processes through infrastructure automation.
Lead cross functional project teams, and workgroups.
Build and maintain effective working relationships with business stakeholders as well as technical leaders within IT and other engineers throughout the organization (product engineering, data/application platforms, etc.)
Guide Solution Architects / Tech Leads to ensure that application and integration architecture aligns with system design guidelines and enterprise architecture standards.
Be the champion for a cloud and security-first mindset and ensure solution follows the security guardrails/policies defined by PSO.
Mindful of the Healthcare Industry and Digital Health trends.
Foster innovation and implement creative out-of-the-box ideas by conducting brainstorming sessions, hackathons and other innovation events and elevate the thinking.
Assist in the development of policies, standards, and guidelines that direct the selection, development, implementation, and use of Information Technology within the enterprise.
Research and present ideas for the improvement of systems and processes for consideration by project managers
Provide leadership in adapting existing application architectures to cloud native architectures.

Knowledge and Skills:

Knowledge of AWS RDS, Aurora, Lambda, NoSQL, Redshift, DynamoDB, S3, and other datastore cloud surrounding technologies
Knowledge of UNIX (Linux) and Windows Server environment and scripting (bash, shell, Python etc.)
Knowledge and Hands on implementation experience on the AWS Networking components.
Active status as an AWS Certified Solution Architect (Professional preferred)
TOGAF - The Open Group Architecture Framework – Certification (Professional preferred)
Track record of evaluating plans to identify risk, ensure alignment of goals, plans, and priorities across teams and functions, and meet commitments; ability to create clarity about what success looks like and inspire velocity in self and others to achieve results that accelerate functional impact.
Capable of stepping up to address difficult issues and saying what needs to be said.
Demonstrated knowledge of SaaS, infrastructure, and cloud computing architectures
Demonstrated knowledge of data security and compliance controls
Demonstrated knowledge of advanced automation (bots, AI, low-code platforms)
Familiar with Microservices, containerization, immutable infrastructure and migrating existing workloads to the cloud.

Minimum Education and Experience:

Bachelor’s degree or higher in Information Systems Management, Information Technology, Computer Science, Business, Management, Engineering, or another related discipline
10+ years of professional IT experience working with Windows Server or Linux environments.

Required Skills:

5 Years - Experience with AWS cloud (IAM, EC2, ELB, RDS, S3, LAMBDA)
5 Years - Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability
5 Years - Strong supervision, organizational, interpersonal and time management skills.
Demonstrated presentation, training skills, oral and written communication skills.
5 Years - Ability to communicate effectively at all job levels, use excellent evaluation skills, and ability to relay information in legible reports as required
5 Years - Experience with AWS cloud services API Gateway, CloudFront, SNS, SQS, DynamoDB, Cloudwatch, ElastiCache
5 Years - Experience leading organizations through major change initiatives
AWS Cloud Certified
5 Years - Experience in IT and stakeholder relationship management

Desired Skills:

Experience with Cloud technologies & SaaS applications running on Cloud
Strong experience with Cloud migrations/DevSecOps and implementations.
Experience with implementing one or more RPA technologies.
Experience collaborating with Federal, State and Local Government
Experience managing implementation of a statewide IT project

Experience in establishing and implementing governance model for the Cloud Migration and transformation efforts across programs
Experience in complex, cross-functional team environments

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months

Network/Telecom Specialist

Location: Raleigh, North Carolina
Type: Contract
Job #9252

DataStaff, Inc. is in need of a Network/Telecom Specialist- Tier I for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position is onsite

Responsibilities:

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network).
Troubleshooting issues with networks and find resolutions to the issues from a central location.
Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.
Will operate in a 24/7 operation and maintain current SLA’s.

Required Skills:

Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
3 Years - Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
3 Years - Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
3 Years - Strong writing skills to maintain organized documentation
3 Years - Knowledge of network cabling, network classification and network topology

Desired Skills:

3 Years - Experience with VOIP technologies is a plus
3 Years - Experience in a NOC environment is preferred

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Azure Cloud Architect

Location: Raleigh, North Carolina
Remote: Remote
Type: Contract
Job #9251

DataStaff is seeking a Azure Cloud Architect for a long-term contract opportunity with one of our direct clients located in the Raleigh, NC area.

*This position is remote

Responsibilities:

The Azure Cloud Architect will be a support person to Infrastructure to assist with setting up Azure in a way that will benefit the client.
The client works with the Microsoft Azure Support Teams for the design and implementation of groups, virtual machines, data bases, firewall rules and VPN tunnels from an operations and security standpoint for our Permit Transformation Project.
The client needs someone who is an Expert in Azure Cloud as well as NetAPP.
This position will be assisting the Infrastructure Section with Multiple projects and project related setups.
Familiarity with MS Dynamic CRM is a plus.
MDM Management, Vnet groups
A few tasks we know of now:
- Setup of our Customer Owned environment, Create Images, Create VNet and VPN gateways, Create VDI machines based on Custom Images.
- Setup Intune for management of VDI machines, assign to resources and resource groups in high, medium and low zones.
- Document DevOps environment and setup proper rights.
- Knowledge share and training with my team during any down time.

Required Skills:

5 Years - Azure Cloud Architect, to include Custom Imaging and VDI/Hypervisor, InTune and MDM management, VNet and Resource Groups and Azure VPN gateways.
5 Years - Demonstrated knowledge of directory services (Azure AD and AD)
5 Years - Must have great Interpersonal and leadership skills - leadership, collaboration, facilitation, negotiation, and documentation skills.
5 Years - Demonstrated knowledge of cloud computing and management (groups, users, virtual machines, etc.)
5 Years - Require a thorough knowledge of firewalls (access groups, rules, ports and specific pinhole connections), and interoperations between technologies
5 Years - Require a thorough knowledge of implementing secure, best practices, access for the confidential data and availability between all infrastructures.
5 Years - Strong written and oral communication skills.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Executive Consultant

Location: Nashville, Tennessee
Remote: Remote
Type: Contract
Job #9247

DataStaff, Inc. is seeking an Executive Consultant for a long-term contract opportunity with one of our direct clients in Nashville, TN

*This position is mostly remote; however, candidate must be local as some onsite work may be required.

Job Description:
This position plays a key role in developing and maintaining legal documents for information technology (IT) agreements. The successful candidate is skilled in interviewing team members, vendors, and business associates to confirm technical specifications for IT procurements, and can concisely write this information into legal documents such as contracts, amendments, and statements of work. Experience writing complex government or corporate multi-million-dollar multi-year IT contracts is required. Experience writing complex contractor-hosted SaaS contracts is required.

Essential Job Duties/Responsibilities

Deliver contract documents on schedule, and ensure consistency and efficiency in legal and technical writing through adherence to State methodology, policies, procedures, and standards.
With limited supervision, review and/or draft accurate contract documents and ancillary documents as required for information technology projects.
Effective legal and technical writing.
Build and manage productive business relationships.
Skillfully facilitate online group meetings with cross-functional teams to gather and document technical requirements for IT contracts.
Contract writing and full lifecycle contract administration.
Maintain organized project files.
Write competitive solicitations to select vendors for complex IT projects using State template documents and various solicitation methods such as Request for Proposal (RFP), Invitation to Bid (ITB), and Request for Information (RFI).
Peer review, contract analysis, and audit of contract wording to ensure compliance of all parties with regulatory and legal requirements.
Effectively communicate findings.
Report project status in written logs and staff meetings.
Act as a liaison between internal customers, the State chain-of-command, vendors, and suppliers in support of contract activities.
Work effectively with all levels of State staff from clerical to executive management.
Create alternative wording in contract language to simultaneously meet internal customer and vendor needs, as well as comply with State and Federal laws and regulations as required.
Research IT industry and market developments, analyze research data, and incorporate findings into written technical contract specifications.
Effective written communication using electronic communication and conferencing tools.
Performs other duties as required

Required Education and Experience

Bachelor’s degree or Paralegal Certificate is preferred.
Four years of increasingly complex and responsible experience relating to contract creation, legal, and technical writing.
Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.

Required Skills:

4-6 Years - Contract Creation
4-6 Years - Legal Writing
4-6 Years - Communication skills both verbal and written
4-6 Years - IT Communication Specialist
4-6 Years - Proposal writing
4-6 Years - Team work
4-6 Years - Microsoft Office Professional
4-6 Years - Microsoft Office

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

IT Technical Writer / Systems Analyst

Location: Richmond, Virginia
Type: Contract
Job #9244

DataStaff is in need of a Technical Writer / Systems Analyst for one of our direct clients in the Richmond, VA area for a long-term contract opportunity.

*This position is hybrid; 2-3 days per week will be onsite

Responsibilities:

Work as a key member of the Design and Planning Team for IT network infrastructure projects.
Work closely with the PMO office and be responsible for documenting procedures via job aids, templates, forms, flow diagrams, and presentation decks.
Create, update training programs, and conduct trainings as required.
Analyzing problems; documenting business processes; developing requirements, user stories and acceptance criteria; and managing requirements traceability and testing.
Handle multiple projects, and remain flexible and productive, despite changing priorities and processes.

Create and update job aids, templates, forms, flow diagrams and presentation decks on the subject of technology project management and the methodologies.
Consult with other members of the PMO and subject matter experts within the organization to develop content for documentation and training programs.
Work with the Project team members and business stakeholders to understand business processes and pain points
Develop expertise in the customers’ business applications
Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution
Diagram current processes and proposed modifications using process flows, context diagrams and data flow diagrams
Discover and document requirements and user stories with a focus on improving both business and technical processing
Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff
Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications
Identify and group related user stories into Themes, document the dependencies and associated business processes
Assist Product Owner in maintaining the product backlog
Create conceptual prototypes and mock-ups
Propose alternative solutions that balance cost and benefit, and adequately test a solution’s feasibility for business and technical compatibility
Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions.
Perform Quality Analyst functions such as defining test objectives, test plans and test cases, and executing test cases (including regression testing)
Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress

Knowledge and Skills:

Strong background in technology project management.
Strong experience in creating written documentation including update job aids, templates, forms, flow diagrams and presentation decks.
Strong written and verbal communication skills.
Strong analytical, organizational, and decision-making skills.
Exceptional interpersonal skills for collaborating.
Ability to plan in a rapidly changing environment and to provide guidance for changes as required.
Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly, succinctly communicate complex issues to multiple audiences.
Exceptional knowledge of both Agile and Waterfall project management principles and practices.

10 years of overall IT experience with emphasis on technology project management.
2 years of experience creating procedure documentation such as job aids, templates, forms, flow diagrams and presentation decks.

Be proficient in written communication tools such as Word, Excel, PowerPoint, and Visio.

Experience with networking projects

Experience organizing and maintaining Product and Sprint backlogs
Experience translating client and product strategy requirements into application requirements and user stories
Experience with automated testing tools such as Test Complete

Required Skills:

5 Years - Experience gathering requirements on IT projects
10 Years - Delivering business and systems analysis artifacts such as Business Requirements Documentation (BRD), Requirements Traceability Matrix (RTM)
5 Years - Agile Business Analyst; strong understanding of Scrum concepts and methodology
8 Years - Experience translating business and product strategy requirements into application requirements and user stories
6 Years - Proficient with defining acceptance criteria and managing acceptance process with development
7 Years - Experience creating wireframes and prototypes (using applications such as Balsamiq)
8 Years - Experience with large, multi-module systems
10 Years - Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server)
8 Years - Experience with Application Lifecycle management (ALM)
10 Years - Exceptional written and oral communications skills and have the proven ability to work well with a diverse set of peers and customers

Desired Skills:

3 Years - Certified Business Analysis Professional (CBAP) or Certified Scrum Product Owner (CSPO) Certification
3 Years - Experience using Team Foundation Server for agile software development and work item tracking

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Senior Project Manager

Location: Raleigh, North Carolina
Remote: Remote
Type: Contract
Job #9240

DataStaff is seeking a Senior Project Manager for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.

*This position is remote

Job Responsibilities:

Provide project management tasks on multiple ongoing technical projects as well as providing assistance in writing several technical guidelines and workflows.
These administration tasks are in support of Preconstruction Engineering Design and CADD business processes that are critical to the project development workflows in the transportation lifecycle.

Break down and work tasks into clearly defined, manageable work items for multiple ongoing technical projects.
Prioritize and track progress on work items and deliverables
Ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation
Develop and maintain CADD guidelines and workflows for the Department wide administration and utilization of Bentley and other CADD Systems.
Document the program and project deliverables as assigned
Coordinate with clients to ensure coordinated business processes
Draft and deliver training materials as needed
Provide maintenance and quality control for overall Team register of project tasks and project deliverables

Knowledge and Skills:

Working knowledge of application development life cycle
Working knowledge of engineering design processes
Understanding of transportation life cycle business processes
Experience with AGILE development methodology

Required Skills:

3 Years - Experience in project management of IT related initiatives and programs
3 Years - Proven experience writing clear and concise technical training materials and other user documentation
3 Years - Strong analytical and conceptual skills
3 Years - Positive interpersonal skills
3 Years - Strong written and verbal communication skills, including ability to explain business processes to IT users and IT applications to business users
3 Years - Excellent organizational and presentation skills
3 Years - Strong Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams)

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Workday Data Consultant

Location: Chesterfield, Virginia
Type: Contract
Job #9237

DataStaff, Inc. is seeking a Workday Data Consultant for a long-term contract opportunity with one of our direct clients in the Richmond, VA area.

*This position is hybrid, 3 days per week will be onsite

Responsibilities:

Create modify Workday inbound and outbound interfaces
To manage these interfaces the candidate will need experience with Sql Server (SSIS), and Azure Data Factory pipelines
Have extensive experience with Workday Studio and XSLT.
Work may be executed in cloud or on premise environments.
Candidate could be creating data pipelines that support data vaults or data marts, and will be expected to code processes according to our standards.
Working with our business partners to develop data mapping from one system to another is desirable but not strictly required

Required Skills:

5 Years - Candidate will need to be experienced with Azure Data Factory Pipeline or SSIS development for both Azure and local SQL Server environments.
1 Years - Candidate will have experience with XSLT development
Candidate will be expected to successfully complete training on HIPAA and PII
Candidate should have excellent communication skills (written and verbal)
Candidate will need to be self motivated, independent, and willing to work flexible hours.
Candidate will be expected to work from home on occasion and therefore required to have a dependable high speed internet connection.
Candidate will be expected to pass CJIS background checks.
Candidate should be comfortable mentoring other personnel regarding Workday technologies.

Desired Skills:

2 Years - Candidate will have experience authoring Workday reports and outbound integrations
2 Years - Ideally, candidate would have experience working with Workday Studio

EDI Software Developer

Location: Nashville, Tennessee
Remote: Remote
Type: Contract
Job #9235

DataStaff, Inc. is seeking an EDI Software Developer for a long-term contract opportunity with one of our direct clients in Nashville, TN

*This position is remote

Job Description:
As an EDI (Electronic Data Interchange) Software Developer specializing in Rhapsody and HL7, you will play a key role in designing, implementing, and maintaining EDI solutions tailored specifically for healthcare organizations. Your expertise in Rhapsody integration engine and HL7 standards will be essential in ensuring seamless data exchange between healthcare systems, improving interoperability, and enhancing patient care delivery.

Responsibilities:

Utilize Rhapsody integration engine to design, develop, and deploy EDI solutions for healthcare organizations, including hospitals, clinics, and medical laboratories.
Implement HL7 interfaces for exchanging healthcare data, including admission/discharge/transfer (ADT), orders and results (ORU, ORM), clinical documents (CCD, CDA), and medical imaging (DICOM).
Collaborate with healthcare IT teams, clinical staff, and external vendors to understand business requirements and translate them into technical solutions.
Develop and maintain HL7 message schemas, mappings, and transformations within the Rhapsody environment.
Configure Rhapsody channels and connectors to establish secure and reliable communication channels for EDI transactions (e.g., TCP/IP, HTTPS, SOAP, REST).
Troubleshoot and resolve issues related to HL7 message parsing, validation, and routing within Rhapsody, ensuring data integrity and compliance with industry standards.
Collaborate with database administrators to integrate HL7 data into healthcare information systems (HIS), electronic health records (EHR), and other clinical applications.
Stay abreast of evolving HL7 standards and industry trends, and assess their impact on EDI solutions and interoperability initiatives.
Provide technical expertise and guidance to internal teams and external stakeholders on Rhapsody configuration, HL7 implementation, and best practices in healthcare data exchange.
Participate in testing, quality assurance, and documentation activities to ensure the reliability, scalability, and maintainability of EDI solutions.

Qualifications:

Bachelor's degree in Computer Science, Information Systems, Health Informatics, or related field (or equivalent work experience).
Rhapsody Integration Engine Professional Certification.
Proven experience (2+ years) working as an EDI Developer with a focus on healthcare IT and HL7 standards.
In-depth knowledge of HL7 standards, including HL7 v2.x (e.g., v2.3, v2.5) and HL7 v3/CDA.
Experience with HL7 message structure, segments, fields, and data types, and proficiency in developing HL7 message transformations.
Familiarity with healthcare data exchange protocols and security standards (e.g., DICOM, FHIR, HIPAA).
Strong understanding of healthcare workflows, clinical terminology, and regulatory requirements (e.g., Meaningful Use, HITECH Act).
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex EDI issues and propose effective solutions.
Effective communication and interpersonal skills, with the ability to collaborate with multidisciplinary teams and communicate technical concepts to non-technical stakeholders.
Ability to work independently, prioritize tasks, and adapt to changing project requirements in a dynamic healthcare environment.

Required Skills:

1-3 Years - SOAP (Comfortable with using SOAP standard for message delivery)
4-6 Years - Web Services and Windows Services (Familiarity with both SOAP and REST API protocols).
4-6 Years - XMLSchema (Able to interpret an XML schema).
4-6 Years - Transact-SQL (Comfortable querying/inserting into a MS SQL database)
4-6 Years - JavaScript (Comfortable coding/reading JavaScript in the Rhapsody environment)
1-3 Years - JSON (Familiarity with use of JSON format for data interchange)
1-3 Years - WSDL (Familiarity with WSDL as it relates to SOAP APIs)
1-3 Years - XML (Familiarity with use of XML format for data interchange)
4-6 Years - Certifications - Rhapsody Certification (Rhapsody Integration Engine Professional Certification)
1-3 Years - Backup and recovery (Understands the fundamentals of backup and recovery processes)
7-9 Years - Communication skills both verbal and written (Excellent verbal and written communication skills)
4-6 Years - Learning ability (Very comfortable taking on new challenges)
7-9 Years - Team work (Works well within a team environment, across all stakeholders)
4-6 Years - Microsoft Office (Comfortable with the use of the MS Office suite of tools)

Call Center Representatives

Location: Des Moines, Iowa
Remote: Remote
Type: Contract
Job #9234

DataStaff is in immediate need of Call Center Representatives for one of our direct clients in the Iowa area for a contract opportunity.

NOTE: This is a remote position, but candidates must reside in Iowa and must be able to pick up equipment in Des Moines.
It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired ethernet internet capability.

Responsibilities:

Review and screen the provider application and relevant documentation accompanying the application.
Enter information into the Provider Database Management System.
Research, verify, and document information pertaining to the provider by accessing applicable government agency systems as part of the provider enrollment process.
Contact providers to obtain missing or incomplete information from the provider application.
Work with Site Visit Field Staff to collect and verify results from site visits.

Required Skills:

High School Diploma (or GED equivalent) is required; Associate Degree is preferred.
1-3 years of inbound call center customer service experience is required, healthcare is preferred.
Demonstrated ability to remain positive and professional during stressful periods.
Ability to work in a high-speed environment.
Attention to detail.
Knowledge of Medicaid is a plus.
Proven ability to effectively multi-task, and complete work timely and accurately.
Proficient typing skills with attention to accuracy and quality are essential.
Solid computer skills.
Solid verbal and written communication skills.
Must be able to read and interpret policies, procedures and instructions.

This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.