Outreach Client Service Representative



  • Location: Johnson City, New York
  • Type: Contract To Hire
  • Job #4989
DataStaff, Inc. is seeking an Outreach Client Service Representative for a long-term opportunity in Johnson City, NY.
 
This position will be remote due to COVID and once restrictions are lifted in the area the position will move to the local on-site office.
 
This position requires you to have a professional, quiet workspace, free from distractions with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.
 
Provides face-to-face and virtual/telephonic enrollment and outreach services to New York Medicaid recipients. Also performs processing duties, additional administrative work and supports new hire training.
 
 
Responsibilities:
  • Conducts face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at local offices
  • Assists clients with the enrollment/disenrollment process
  • Interfaces with staff and maintains professional and positive relationships with all HRA, LDSS staff, community groups, and clients
  • Conducts appointments to assist CYES Program eligible consumers complete their Medicaid application
  • Conducts phone outreach to assist consumers with plan enrollment
  • May conduct shadowing/training activities with new hires
  • May receive, sort, and process enrollment/transfer and disenrollment forms
  • May review enrollment forms for accuracy and completeness
  • May be assigned one or more of the following processing tasks:
    • Data Entry/Data Entry QC
    • UAS
    • RL
    • Manual Notice production
    • Exemption and Exclusion
    • HPA/SPU
    • Certified Application Counselor (CAC)
  • Maintains updated knowledge of the New York Medicaid Choice Project
  • Raises issues of concern and/or problems to the Outreach operations Supervisor and/or Manager
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
  • Performs other duties as may be assigned by Management
 
Required Skills:
  • High School Diploma with 4 or more years of experience in human services or with the public
  • Prior work experience in customer service, data entry and/or processing
  • Knowledge/experience with the community to be served
  • Experience in 1 or more of the following processing areas:
    • Exception/Exclusion
    • Manual Notice Production
    • Data Entry
    • Uniform Assessment System (UAS)
    • CFEEC Assessment Request
    • Form (RL)
    • Certified Application Counselor (CAC) certified + experience
  • Ability to follow directions and handle pressure from the work environment.
  • Excellent organizational, interpersonal, effective written and oral communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member, as well as independently
  • Computer literacy required; proficiency in Microsoft Office applications as Excel, PowerPoint, and Word
  • Training and auditing skills required
  • Bilingual in English and Spanish, fluent in written and verbal communication required
 
Desired Skills:
  • Intermediate to advanced computer skills
 
This role is available as a W2 position and offers competitive benefits.

Complete the application form below to Apply for this Outreach Client Service Representative position today.



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