UKG Workforce Dimensions Expert

Location: Raleigh, North Carolina
Remote: Remote
Type: Contract
Job #11881

DataStaff is seeking a UKG Workforce Dimensions Expert for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.

*This position is remote

Job Description:
Our client is seeking a highly skilled UKG Pro WFM Expert to lead configuration, optimization, and enterprise support of our workforce management platform across multiple facilities, with a strong preference for expertise in Advanced Scheduler.

Responsibilities:
System Leadership & Strategy

Serve as the enterprise SME for UKG Workforce Dimensions.
Lead design, configuration, and continuous optimization of Workforce Dimensions modules.
Drive governance and best practices for system standards across facilities.
Provide strategic recommendations for workforce automation and labor cost management.

Advanced Scheduler (Strongly Preferred)

Lead configuration and optimization of Advanced Scheduler, including:
- Self-scheduling workflows
- Work rules and shift rules
- Staffing plans and coverage requirements
- Schedule templates and pattern assignments
- Overtime equalization and fairness rules
Partner with clinical and operational leaders to ensure alignment between scheduling logic and staffing models.

Configuration & Technical Expertise

Configure pay rules, accrual profiles, timekeeping policies, and labor categories.
Design and maintain integrations (HRIS, Payroll, ERP, EHR, where applicable).
Support data imports, interfaces, and system testing.
Lead upgrades, enhancements, and release management.

Reporting & Analytics

Develop workforce dashboards and KPIs (overtime, agency usage, vacancy rates, productivity).
Build custom reports and leverage UKG Analytics.
Support leadership with labor forecasting insights.

Governance & Support

Establish change control processes for system updates.
Provide Tier 3 escalation support.
Manage vendor relationships and support tickets.

Required Skills:

3 Years - UKG Workforce Dimensions (UKG Pro WFM) experience.
3 Years - Advanced configuration experience in Timekeeping and Accruals.
3 Years - Experience supporting multi-site or enterprise deployments.

Desired Skills:

2 Years - UKG Workforce Dimensions Advanced Scheduler
2 Years - Knowledge of integrations with payroll, HRIS, ERP, or EHR systems
UKG certifications

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Remote Call Center Representatives. - Bilingual (Multiple Languages)

Location: New York, New York
Remote: Remote
Type: Contract
Job #11768

DataStaff is currently seeking Remote Call Center Representatives with our client in the New York City area. The CSR's will support enrollment and customer education services for a large contact center operation. This role is ideal for candidates with prior call center or customer service experience who are comfortable working in a high-volume, structured environment.
Bilingual and multilingual candidates are highly encouraged to apply.

Training Schedule

Mandatory full-time training for 4 weeks
Monday–Friday, 8:30 a.m. – 5:00 p.m. EST
Attendance during training is required with no exceptions

Work Schedule (Post-Training)

Shifts may include:
- 8:30 a.m. – 5:00 p.m. EST
- 9:00 a.m. – 5:30 p.m. EST
- 11:30 a.m. – 8:00 p.m. EST
Minimum 4 days per week required after training
Availability required Monday–Friday between 8:00 a.m. – 8:00 p.m. EST
Some Saturday work required (10:00 a.m. – 6:00 p.m. EST)

Languages

English, Spanish, Haitian Creole
Russian, Mandarin, Cantonese, Hindi, Urdu, Punjabi, Bengali

Candidates must be able to read, write, and speak the designated language fluently.

Responsibilities

Respond to inbound enrollment-related calls
Provide clear, accurate, and professional information to callers
Educate individuals on available healthcare and managed care options
Assess caller needs and assist with plan selection
Assist with enrollment and disenrollment processes
Review enrollment forms for accuracy and completeness
Receive, sort, and process enrollment-related documentation
Escalate issues or concerns to supervisors as appropriate
Support enrollment and education activities during high call volume periods
Perform additional duties as assigned by supervisors or management
Some Saturday coverage required

Required Skills

High school diploma or equivalent required
Prior customer service experience required
1–2 years of call center experience strongly preferred
Strong verbal and written communication skills
Ability to learn and retain detailed program information during intensive training
Strong computer skills, including typing and navigating multiple systems
Ability to multitask, follow directions, and work effectively under pressure
Reliable attendance and punctuality
Professional, courteous, and team-oriented demeanor

Remote Work Requirements (BYOD)
Candidates must provide their own equipment and meet the following requirements:

Desktop or laptop computer (Windows or macOS only – no Chromebooks)
- Windows 10 or newer
- macOS Catalina (10.15) or newer
USB wired headset with microphone and noise suppression (Bluetooth not permitted)
High-speed wired internet connection:
- Minimum 25 Mbps download (50 Mbps if shared)
- Minimum 5 Mbps upload (10 Mbps preferred)
- Mobile hotspots not permitted
Professional, quiet workspace free from distractions

Employment Eligibility

Must be authorized to work in the United States
U.S.-based candidates only

This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

SAP Master Data Governance (MDG) Consultant / Project Manager

Location: Torrance, CA
Remote: Remote
Type: Direct Hire
Job #11759
Salary: $140,000 Hourly

DataStaff, Inc. is in need of an SAP Master Data Governance (MDG) Consultant / Project Manager for a direct-hire opportunity with one of our direct clients in Torrance, CA

*This position is remote with travel as needed

Role Overview
We are seeking an experienced U.S.-based SAP professional with a strong background in SAP Master Data to support and lead enterprise implementation projects in North America. This role blends project leadership, techno-functional consulting, and client-facing responsibilities, with opportunities to contribute to both solution delivery and market growth.
The ideal candidate brings deep SAP experience, particularly in Master Data Governance (MDG), and is comfortable working directly with customers to design, implement, and support modern data governance solutions built on SAP Business Technology Platform (BTP), including environments transitioning to SAP S/4HANA.

Key Responsibilities:
Project Leadership & Client Delivery

Lead and manage SAP MDG-related implementation projects for enterprise clients in North America.
Act as a primary client-facing consultant, ensuring successful delivery from design through go-live and post-implementation support.
Translate business requirements into clear functional and technical specifications.

Business Development & Pre-Sales Support

Support business growth by identifying opportunities and contributing to proposal development.
Participate in pre-sales activities, including solution demonstrations, proofs-of-concept, and technical presentations.
Build and maintain strong relationships with SAP customers, partners, and stakeholders.

Solution Design, Configuration & Testing

Design, configure, and test master data governance solutions aligned with SAP best practices.
Ensure data governance workflows, validations, and integrations are effectively implemented.
Validate solution quality, performance, and adherence to governance standards.

Issue Resolution & Ongoing Support

Troubleshoot and resolve issues related to solution design, implementation, and performance.
Provide post-implementation guidance and support to ensure long-term client success.
Collaborate with internal product and engineering teams to resolve complex technical issues.

Documentation & Knowledge Sharing

Create and maintain high-quality documentation covering solution design, configuration, testing, and support processes.
Contribute to the continuous improvement of delivery methodologies and governance frameworks.
Mentor and support junior consultants as needed.

Qualifications & Experience

Strong experience in SAP functional roles, SAP Master Data Governance (MDG), or related master data management solutions.
Hands-on experience with MDG platforms; prior exposure to no-code or low-code governance tools is a plus (training available).
Solid understanding of data governance principles, workflows, and SAP landscape integrations.
Proven success in client-facing roles, balancing delivery responsibilities with business development support.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong written and verbal communication skills.
Willingness to travel within North America as required.

Additional Notes

This role is open to U.S.-based candidates only.
Compensation details will be discussed during the interview process.
Benefits commonly offered by large U.S. employers (e.g., health insurance, 401(k) matching) are not currently offered.