Remote Call Center Representatives. - Bilingual (Multiple Languages)

• Location: New York, New York
• Remote: Remote
• Type: Contract
• Job #11768

DataStaff is currently seeking Remote Call Center Representatives with our client in the New York City area.  The CSR's will support enrollment and customer education services for a large contact center operation. This role is ideal for candidates with prior call center or customer service experience who are comfortable working in a high-volume, structured environment.
Bilingual and multilingual candidates are highly encouraged to apply.

Training Schedule

• Mandatory full-time training for 4 weeks
• Monday–Friday, 8:30 a.m. – 5:00 p.m. EST
• Attendance during training is required with no exceptions

Work Schedule (Post-Training)

• Shifts may include:
  • 8:30 a.m. – 5:00 p.m. EST
  • 9:00 a.m. – 5:30 p.m. EST
  • 11:30 a.m. – 8:00 p.m. EST
• Minimum 4 days per week required after training
• Availability required Monday–Friday between 8:00 a.m. – 8:00 p.m. EST
• Some Saturday work required (10:00 a.m. – 6:00 p.m. EST)

Languages

• English, Spanish, Haitian Creole
• Russian, Mandarin, Cantonese, Hindi, Urdu, Punjabi, Bengali

Candidates must be able to read, write, and speak the designated language fluently.

Responsibilities

• Respond to inbound enrollment-related calls
• Provide clear, accurate, and professional information to callers
• Educate individuals on available healthcare and managed care options
• Assess caller needs and assist with plan selection
• Assist with enrollment and disenrollment processes
• Review enrollment forms for accuracy and completeness
• Receive, sort, and process enrollment-related documentation
• Escalate issues or concerns to supervisors as appropriate
• Support enrollment and education activities during high call volume periods
• Perform additional duties as assigned by supervisors or management
• Some Saturday coverage required

Required Skills

• High school diploma or equivalent required
• Prior customer service experience required
• 1–2 years of call center experience strongly preferred
• Strong verbal and written communication skills
• Ability to learn and retain detailed program information during intensive training
• Strong computer skills, including typing and navigating multiple systems
• Ability to multitask, follow directions, and work effectively under pressure
• Reliable attendance and punctuality
• Professional, courteous, and team-oriented demeanor

Remote Work Requirements (BYOD)
Candidates must provide their own equipment and meet the following requirements:

• Desktop or laptop computer (Windows or macOS only – no Chromebooks)
  • Windows 10 or newer
  • macOS Catalina (10.15) or newer
• USB wired headset with microphone and noise suppression (Bluetooth not permitted)
• High-speed wired internet connection:
  • Minimum 25 Mbps download (50 Mbps if shared)
  • Minimum 5 Mbps upload (10 Mbps preferred)
  • Mobile hotspots not permitted
• Professional, quiet workspace free from distractions

Employment Eligibility

• Must be authorized to work in the United States
• U.S.-based candidates only
   

This position is available as a W2 position with a competitive benefits package.  DataStaff, Inc. offers medical, dental, and vision coverage options.  As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.