Call Center Representatives (Part-Time)
DataStaff is in immediate need of part time Call Center Representatives for one of our clients in Chicago, IL, for a long term contract opportunity.
NOTE: This is a hybrid position. The first week of training will be on-site. Required to work in the office 1 day per month after training. Equipment provided. It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired Ethernet internet capability.
Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.
Required Skills:
- High School Diploma (or GED equivalent) is required
- 1 year of inbound call center customer service experience is required.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.