IT Services System Administrator

  • Location: Cary, NC
  • Type: Contract
  • Job #8043

DataStaff, Inc is seeking an IT Services System Administrator for a long-term contract opportunity located in Raleigh, NC.

As an IT Services System Administrator, you will play a critical role in ensuring the smooth operation of our IT department providing exceptional support to our staff. You will be responsible for completing IT tickets, offering in-person customer service and walk-in support, troubleshooting hardware and software issues, documenting processes, maintaining our knowledge base, and actively seeking ways to enhance our organization's IT capabilities.


IT Ticket Management:
Efficiently and effectively manage incoming IT service tickets, ensuring timely resolution and client satisfaction.
Prioritize and categorize tickets based on urgency and impact on business operations.
Maintain detailed records of ticket status and resolutions.

In-Person Customer Service:
Welcome and assist clients who visit the IT department, providing a friendly and professional experience.
Address walk-in support requests, troubleshoot issues, and ensure clients' needs are met promptly.

Troubleshooting Expertise:
Collaborate with IT team members to diagnose and resolve complex hardware and software issues.
Utilize problem-solving skills to identify root causes and implement effective solutions.
Other duties as assigned.?

Process Documentation:
Create and maintain comprehensive documentation of IT processes, procedures, and best practices.
Ensure that documentation is up-to-date and easily accessible to team members.

Customer Satisfaction:
Strive for excellence in customer service, aiming to exceed client expectations.

Team Collaboration:
Work closely with other IT professionals and departments to resolve cross-functional issues.
Participate in team meetings, knowledge sharing, and training activities.
Proactively identify opportunities to enhance IT services, streamline processes, and improve system performance.

Desired Skills & Experience:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). Preferred.
  • Proven experience in a similar IT support or service role.
  • Strong technical knowledge of hardware, software, cloud environments, and networking.
  • Excellent problem-solving and critical-thinking skills.
  • Hardware troubleshooting and repair. Laptops, Mobile Devices
  • Exceptional customer service and communication skills.
  • Proficiency in documentation and process improvement.
  • A proactive and results-oriented mindset.
  • Ability to work independently and as part of a team.
  • Eagerness to stay updated on emerging IT trends and technologies.
  • Experience in Azure, ServiceNow, Office365 and Salesforce.
  • Customer service mentality
  • Strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Reliable
  • Solid understanding of computers, networks, and software.
  • Experience using MS Office applications: Word, Excel, Outlook
  • High attention to detail.
  • Previous experience with a ticketing system.
  • Ability and willingness to travel to client sites as needed.
  • A foundational knowledge of ITIL standards

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave.  As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months


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