Help Desk Support
DataStaff is in immediate need of a Help Desk Support for one of our direct clients in the Raleigh, NC area for a long-term contract opportunity.
Responsibilities:
- Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals; includes imaging, profile configuration, network connectivity, etc.
- Installation of software on laptops, desktops, and mobile devices.
- Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
- Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
- Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
- Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
- Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
- Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
- Maintains adherence to organization Information Security policies and procedures.
- Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
- Performs additional duties as assigned.
Required Skills:
- High school diploma or equivalent (GED or High School Equivalency Diploma) required, Bachelor’s degree in information technology, Computer Science, or related field preferred.
- 2-4 years – progressively responsible desktop support, help desk, or incident management
experience. - Experience with ticketing systems such as Service Now, Heat, Remedy, or other comparable IT Service Management system (ITSM).
- Experience supporting Microsoft Active Directory
- Experience supporting Windows 10, Windows 11, and Apple iOS operating systems.
- Experience supporting Microsoft Office 365 applications.
- Experience supporting audio/visual software such as Microsoft Teams, Cisco Webex, or other virtual
- Excellent verbal and written communication skills.
- Professional customer service attitude.
- Action-oriented with the ability to balance urgency with sound judgement and communication.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.