Customer Service Specialist
DataStaff is in immediate need of a Customer Service Specialist for one of our direct clients in the Menands, NY area for a long-term contract opportunity.
NOTE: Candidate can work remotely, however, it’s required to be on site the first day for equipment set up. Required to be within driving distance to Menands, NY. This arrangement is subject to change in the future. Hours are 9:15 am – 6:00 pm
Responsibilities:
- Provide support via telephone and/or internet to resolve routine issues.
- Respond to customer inquiries.
- Answer inbound phone calls for the New York State Department of Health Medicaid Management Information System program at Riverview Center in Menands, NY. These calls are not scripted; there is knowledge to be learned to understand and help the administrators of the facility maintain payment for the bonus program.
- Take and process transactions by telephone internet and correspondence from customers and representatives.
- Enter and maintain database records of customer profiles and prepares and maintains status reports. Act as liaison for customers.
- Maintain knowledge of company products and customer service processes.
Required Skills:
- High School diploma or GED
- 2+ years office experience
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Strong written and verbal communication skills
- Customer focus and must be a team player
- Excellent organization skills and attention to detail is required
- Strong work ethics and flexibility. Ability to learn quickly.
- Ability to multi-task and manage time effectively
- Strong phone and verbal communication skills
Desired Skills:
- Attention to detail, professional communication, organizational skills
- Strong phone and verbal communication skills
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.