Customer Service Specialist



  • Location: Raleigh, North Carolina
  • Remote: Remote
  • Type: Contract To Hire
  • Job #5780

DataStaff is in immediate need of a Customer Service Specialist for one of our direct clients in the Raleigh, NC area for a contract-to-hire opportunity.

This role will be HYBRID

Responsibilities:

  • Provides customer assistance and problem resolution to a wide variety of providers supported by a multi-customer contact or help desk environment.
  • Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.
  • Escalates more complex questions to more experienced specialists.

Required Skills:

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology
  • Must have reliable internet connection
  • Position will have a hybrid work schedule

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Complete the application form below to Apply for this Customer Service Specialist position today.



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