Customer Service Agent



  • Location: Raleigh, North Carolina
  • Remote: Remote
  • Type: Contract
  • Job #5851

DataStaff is in immediate need of a Customer Service Agent for one of our direct clients in the Raleigh, NC area for a contract-to-hire opportunity.

This role will be HYBRID that will require being in the office twice monthly

Responsibilities:

  • Provide assistance to the call center team asking as a SME for questions, assisting the supervisor with redirection, and taking escalated calls
  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Required Skills:

  • High school diploma or G.E.D.
  • Customer Service, Attention to detail, and ability to multi task
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Complete the application form below to Apply for this Customer Service Agent position today.



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