• Location: Columbus, Ohio
• Type: Contract To Hire
• Job #12046

DataStaff, Inc. is seeking a ServiceNow Engagement Lead for a long-term contract opportunity with one of our clients in Columbus, Ohio.

*This role is on-site

Job Description: 
You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.
This leadership role is responsible for guiding enterprise ServiceNow initiatives from strategy through execution, ensuring alignment between business priorities and technical delivery within a secure, compliance-driven environment.

Primary Responsibilities:
Program Leadership: Direct full lifecycle delivery of ServiceNow initiatives, overseeing scope, timelines, financials, and governance across multiple concurrent workstreams.
Executive Stakeholder Engagement: Serve as the primary liaison for senior stakeholders, facilitating governance meetings, providing status reporting, and aligning expectations.
Regulatory & Compliance Oversight: Ensure all solutions and delivery practices meet required security standards and operate within a regulated framework.
Delivery Methodology Execution: Drive Agile/Scrum practices, including sprint planning, backlog prioritization, and tracking of risks, issues, and dependencies.
Team Coordination: Lead collaboration across analysts, developers, and architects to convert business needs into scalable technical solutions.
Quality & Adoption: Oversee testing cycles and change management activities to ensure successful deployment and user adoption of platform capabilities.

Required Qualifications:

• 8+ years of experience in IT consulting or professional services, including 5+ years leading ServiceNow implementations
• Deep understanding of ServiceNow platform capabilities across multiple modules
• Bachelor’s degree in a related field
• Must be a US Citizen or Green Card holder

Preferred Qualifications:

• Experience supporting public sector or highly regulated environments
• Familiarity with enterprise transformation initiatives

Certifications (Preferred):

• ServiceNow CSA and/or CIS certifications
• PMP, PRINCE2, or similar project management credentials
• Certified Scrum Master (CSM)
• ITIL v4

Critical Success Factors:

• Ability to work onsite full-time in Columbus, Ohio
• Strong communication and leadership skills
• Hands-on approach to resolving delivery challenges and mentoring teams

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
 

• Location: Columbus, Ohio
• Type: Contract To Hire
• Job #12043

DataStaff, Inc. is seeking a ServiceNow Developer/Administrator for a long-term contract opportunity with one of our direct clients in Columbus, Ohio.

*This role is on-site

Job Description:
You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.
The position emphasizes ownership of platform health and reliability—maintaining high availability standards, leading upgrade initiatives, and supporting operational continuity while also contributing to iterative development efforts.

Primary Responsibilities:
System Operations & Monitoring 

• Oversee daily platform performance, ensuring system reliability and availability.
• Monitor core components such as MID Servers, scheduled processes, and data imports to confirm proper functionality.

Platform Upgrades & Lifecycle Management 

• Lead the planning and execution of platform upgrades and patches.
• Responsibilities include impact assessment, environment cloning, testing coordination, and validation following deployments.

Administrative Management 

• Maintain user roles, permissions, and group structures.
• Ensure data quality and integrity within the CMDB and manage Service Catalog configurations, including associated workflows and request fulfillment logic.

Development & Configuration 

• Design, build, and maintain platform components such as Business Rules, Client Scripts, UI Policies, and UI Actions.
• Diagnose and resolve platform-related issues affecting performance or functionality.

Security & Governance 

• Implement and manage security controls, including ACLs and role-based access.
• Knowledge of regulated environments and compliance frameworks is advantageous.

Analytics & Reporting 

• Develop reports and dashboards to track operational metrics and provide actionable insights to stakeholders through Performance Analytics and other reporting tools.

Documentation & Knowledge Management 

• Create and maintain detailed documentation, including system configurations, upgrade procedures, and user-facing knowledge resources.

Required Qualifications:

• Minimum of 4 years of hands-on experience with ServiceNow administration and development 
• Strong proficiency in JavaScript, Glide API, and standard web technologies (HTML/CSS) 
• Experience participating in or leading multiple ServiceNow version upgrades 
• Eligibility to work in the United States (citizenship or permanent residency required) 
• Willingness to work on-site full-time at a designated office location 

Preferred Qualifications:

• Experience in secure or compliance-driven environments (e.g., government cloud frameworks) 
• Familiarity with ITIL v4 principles and service management practices 
• Relevant ServiceNow certifications, including Certified System Administrator (CSA); additional certifications such as Certified Application Developer (CAD) or upgrade-focused credentials are a plus 

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.