DataStaff, Inc. is seeking a ServiceNow QA/Test Engineer for a long-term contract opportunity with one of our clients in Columbus, Ohio.
*This role is on-site
Job Description: You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector. This role is centered on ensuring platform quality, reliability, and compliance by driving comprehensive testing strategies across enhancements, upgrades, and integrations within a secure and highly regulated environment.
Primary Responsibilities: Test Planning & Strategy: Develop detailed test plans, scenarios, and cases aligned with ServiceNow modules such as ITSM, ITOM, and CSM.
Automated Testing: Build and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to support repeatable and scalable regression testing.
Functional & Regression Testing: Execute manual and automated tests to validate new functionality and ensure system stability during upgrades and releases.
Compliance Validation: Verify that platform configurations meet required security, privacy, and regulatory standards within a controlled environment.
Defect Tracking & Resolution: Log, track, and manage defects through resolution, collaborating with development teams to identify root causes and ensure fixes are validated.
UAT Support: Assist in preparing UAT materials and provide technical support to stakeholders during validation cycles.
Performance Testing: Evaluate system responsiveness and stability under load conditions to ensure enterprise-level performance expectations are met.
Required Qualifications:
4+ years of experience in Software Quality Assurance, including at least 2 years with ServiceNow
Hands-on experience with ServiceNow Automated Test Framework (ATF)
Strong understanding of Agile/Scrum and SDLC processes
Experience with defect tracking and testing tools (e.g., Jira, ServiceNow, Selenium)
Must be a US Citizen or Green Card holder
Ability to work onsite 5 days per week in Columbus, Ohio
Preferred Qualifications:
Experience supporting testing efforts in public sector or regulated environments
Familiarity with accessibility and security testing standards
Relevant certifications such as ServiceNow CSA or ISTQB
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Application Product Analyst/Tester
Location:Des Moines, Iowa
Remote:Remote
Type:Contract
Job#12040
DataStaff, Inc. is seeking an Application Product Analyst/Tester for a long-term contract opportunity with one of our direct clients in Des Moines, IA
Job Description: Our client is seeking a skilled Application Product Analyst/Tester. The systems team is looking to utilize the right resource for change requests that range from problem tickets (quick fixes) to major enhancements. This position will test applications that support Child Welfare, Child Care Assistance, Food Assistance, Family Investment Program, Medicaid, and Child Support. In addition to testing duties, the agency is looking for automated test data creation & maintenance experience, ability to create master data test plans, and light Business Analyst duties, which will mostly involve gathering requirements around production issues and light enhancements. Most systems are centralized, but there are distributed systems as well that are used in field offices and facilities. Many systems are homegrown, while some systems use third-party applications.
Responsibilities:
Play a critical role in testing products to verify against specifications and validating product feature concepts for future and current requirements using manual testing processes and automated regression testing suites.
Write master data test plans.
Write scripts for automated regression testing.
Write scripts and procedures to help create and maintain testing data/regions.
Maintain documentation in the study library or the tools provided for knowledge management and future benchmarking.
Maintain comprehensive documentation in designated knowledge management tools or study libraries for future reference and benchmarking.
Serve as a resource and active participant in business process redesign initiatives; assist stakeholders in evaluating how system enhancements can improve process flow and business functionality.
Perform various types of testing, including user acceptance, functional, regression, and usability testing.
Assess not only technology changes but also associated process and role modifications.
Validate “to-be” processes during documentation updates and ensure accurate reflection of business process changes.
Interpret business requirements and system documentation; contribute to end-user documentation and knowledge libraries.
Collaborate with system development and client-facing teams to clarify requirements and translate them into actionable product features.
Work closely with quality assurance and development teams to ensure accurate migration of changes into production environments.
Engage with technical teams and subject matter experts (SMEs) to clarify and refine business requirements.
Knowledge and Experience:
Experience working on multi-million-dollar projects in a large enterprise environment
Experience writing master data test plans
Ability to review both business and technical documentation
Ability to independently schedule UAT tasks and risk-based testing
Proficient in Microsoft Office suite, including Outlook, Word, Excel, PowerPoint and Visio. etc.
Extracting & doc Bus Rules embedded in third-party utilities, & other data manipulation products; in both business & functional aspects of Bus rules.
Create a document describing the data transformation for every data element over a specific period (daily, weekly, monthly).
Accurately prepare written correspondence that is coherent, grammatically correct, effective, professional, and engaging.
Demonstrated ability at high levels of interpersonal and communication skills.
Demonstrated ability of self-motivation, self-direction, and the ability to work with little or no supervision
Demonstrated ability to effectively use third-party tools and system utilities.
Visualize and propose solutions that cross multiple platforms
Required Skills:
5 Years - Play a critical role in testing products to ensure compliance with specifications and validate feature concepts for current and future requirements using both manual testing processes and automated regression testing suites.
5 Years - Develop and maintain scripts for automated regression testing.
5 Years - Create and maintain scripts and procedures for generating and managing test data and environments
5 Years - Maintain comprehensive documentation in designated knowledge management tools or study libraries for future reference and benchmarking.
5 Years - Serve as a resource and active participant in business process redesign initiatives; assist stakeholders in evaluating how system enhancements can improve process flow and business functionality.
5 Years - Perform various types of testing, including user acceptance, functional, regression, and usability testing.
5 Years - Assess not only technology changes but also associated process and role modifications.
5 Years - Validate “to-be” processes during documentation updates and ensure accurate reflection of business process changes.
5 Years - Interpret business requirements and system documentation; contribute to end-user documentation and knowledge libraries.
5 Years - Collaborate with system development and client-facing teams to clarify requirements and translate them into actionable product features.
5 Years - Work closely with quality assurance and development teams to ensure accurate migration of changes into production environments.
5 Years - Engage with technical teams and subject matter experts (SMEs) to clarify and refine business requirements
This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.