Customer Solutions Analyst

Location: Raleigh, NC
Type: Contract
Job #12011

DataStaff, Inc. is seeking a part-time Customer Solutions Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

The Customer Solutions Analyst plays a key role in delivering high-quality support to customers across North America. Operating in a fast-paced, service-oriented environment, this position handles incoming inquiries and order-related requests, ensuring issues are resolved efficiently, accurately, and with a strong focus on customer satisfaction.
This position follows a hybrid schedule, requiring three days onsite each week (Monday–Thursday), with a total workload of approximately 20–30 hours per week.
Primary Responsibilities:

Customer Assistance:
Deliver prompt, reliable support for customer inquiries and order needs, utilizing strong problem-solving skills and sound judgment in a front-line support capacity.
Order Processing & Coordination:
Manage and process orders received through various channels such as EDI, fax, email, phone, and CRM systems. Track daily order flow and collaborate with internal teams to ensure timely and accurate fulfillment.
Product & Service Expertise:
Develop and maintain a comprehensive understanding of products and services to effectively assist both prospective and existing customers.
Regulatory & Process Adherence:
Follow established procedures and ensure compliance with internal policies and applicable regulatory requirements, including industry standards.
Documentation & Quality Standards:
Accurately record all customer interactions while maintaining high standards for responsiveness, efficiency, and service quality.
Process Improvement:
Proactively identify areas for improvement in workflows and customer experience, contributing to reduced errors and enhanced service delivery.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401(k) program available for employees after 6 months.

Call Center Customer Service Representatives

Location: Remote, Vermont
Remote: Remote
Type: Contract To Hire
Job #11954

DataStaff, Inc. is seeking several Call Center Customer Service Representatives for contract-to-hire opportunities in Vermont.

This position is remote. Must work Eastern Standard Time Hours.

It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired ethernet internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone, and headset with microphone.

Responsibilities:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Requirements:

High School diploma or equivalent
1 plus year of call center experience
High-speed ethernet internet access at remote working location
Designated remote work area with limited distractions

This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.